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Dell Adamo 13 Service Manual

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Adamo by Dell™ Service Manual 
Inserting a SIM Card
Flashing the BIOS
System Setup
Troubleshooting
Getting Help
Reinstalling Software
Notes, Cautions, and Warnings
NOTE:
A NOTE indicates important information that helps you make better use of your computer.
CAUTION:
A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.
WARNING:
A WARNING indicates a potential for property damage, personal injury, or death.
Information in this document is subject to change without notice.
© 2009 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and Dell Adamo are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell
under license; Microsoft, Windows, Windows Vista, a n d Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States
and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Model P01S
March 2009 Rev. A00

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  • Page 1 Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and Dell Adamo are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license;...

  • Page 2: Flashing The Bios From The Hard Drive

    1. Ensure that the AC adapter is plugged in and a network cable is attached.   2. Turn on the computer.   3. Locate the latest BIOS update file for your computer at support.dell.com.   4. Click Download Now to download the file.  ...
  • Page 3   7. Select Exit Saving Changes to save configuration changes.   8. The BIOS upgrade finishes and the computer restarts automatically. NOTE: An error message is displayed if you do not have enough privileges to install the BIOS update. You need to be logged in as Administrator or right- click the file and click Run as Administrator to update the BIOS.

  • Page 4: Getting Help

    Contacting Dell. NOTE: Call Dell Support from a telephone at or near the affected computer so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries.

  • Page 5: Product Information

    Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see Contacting Dell.

  • Page 6: Before You Call

     Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.

  • Page 7: Inserting A Sim Card

    Adamo by Dell™ Service Manual    CAUTION: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTE: Subscriber Identity Module (SIM) cards identify users uniquely through an International Mobile Subscriber Identity.

  • Page 8: Reinstalling Software

    Utilities).   Reinstalling Drivers and Utilities   CAUTION: The Dell Support website at support.dell.com and your Drivers and Utilities disc provide approved drivers for Dell™ computers. If you  install drivers obtained from other sources, your computer might not work as expected.   Returning to a Previous Device Driver Version   1. Click the Windows Vista Start button , and right-click Computer.

  • Page 9: Restoring Your Operating System

     Dell Factory Image Restore (available in Windows Vista) returns your hard drive to the operating state it was in when you purchased the computer. The program permanently deletes all data on the hard drive and removes any programs installed after you received the computer. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem.

  • Page 10: Using Dell™ Factory Image Restore

    Dell Factory Image Restore may not be available in certain countries or on certain computers. Use Dell Factory Image Restore (Windows Vista) only as the last method to restore your operating system. These options restore your hard drive to the operating state it was in when you purchased the computer.

  • Page 11: Before You Begin

    The Dell Drivers and Utilities disc contains drivers that were installed during the assembly of the computer. Use the Dell Drivers and Utilities disc to load any required drivers. Depending on the region from which you ordered your computer, or whether you requested the disc, the Dell Drivers and Utilities disc and Dell Operating System disc may not ship with your computer.

  • Page 12: Entering The System Setup Program

    Run the system setup program to become familiar with your system configuration information and optional settings. Write down the information for future reference. NOTE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the system setup program settings. Certain changes might make your computer work incorrectly.  ...

  • Page 13: Changing The Boot Sequence For The Current Boot

    1. Shut down the computer through the Start menu.   2. Turn on the computer. When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop, then shut down your computer and try again.
  • Page 14 The BIOS Version/Date item displays the BIOS version and date. Back to Contents Page  ...

  • Page 15: Troubleshooting

    If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.   Auxiliary device failure — The touch pad or external mouse may be faulty. For an external mouse, check the cable connection. If the problem persists, contact Dell (see Contacting Dell).
  • Page 16 The hard drive does not respond to commands from the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see Dell Diagnostics).   Hard-disk drive failure — The hard drive does not respond to commands from the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see Dell Diagnostics).
  • Page 17 Dell Diagnostics).   Unexpected interrupt in protected mode — The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see Dell Diagnostics).  ...

  • Page 18: System Messages

      NOTICE - Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range. Dell recommends that you back up your data regularly. A parameter out of range may or may not indicate a potential hard drive problem —...

  • Page 19: Dell Diagnostics

    If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop, and then shut down your computer and try again.   4. If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media.   5. Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen. ...

  • Page 20: Troubleshooting Tips

      6. Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version that is appropriate for your computer.   7. When the Dell Diagnostics Main Menu appears, select the test that you want to run, and follow the instructions on the screen.

  • Page 21: Lockups And Software Problems

       Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see the documentation that shipped with your computer.  Run the Dell Diagnostics (see Dell Diagnostics).

  • Page 22: Dell Technical Update Service

      Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. This service is free and can be customized for content, format, and how frequently you receive notifications. To register for the Dell Technical Update service, go to support.dell.com/technicalupdate.

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