Troubleshooting - TRENDnet TEG-PCITXR Quick Installation Manual

Troubleshooting

Q1: Windows is unable to recognize my hardware. What should I do?
A1:
First, verify that your computer meets the system requirements as specified in
Section 1. Second, go to Start -> Control Panel -> System -> Hardware > Device
Manager. In the list of device types, double-click on Network Adapters. If you see the
device with a yellow question mark or exclamation point next to it, double-click on it, click on
Drivers and click Update Drivers. Follow the Hardware Update Wizard instructions as
illustrated in Section 2. Third, if the device manager fails to recognize the presence of a
new network adapter, verify that the network adapter is firmly seated in the PCI Slot.
Q2: Windows recognizes my new hardware, but I'm unable to connect to my network. What
should I do?
A2:
First, verify that the RJ-45 Ethernet Cable is securely connected from your switch or
router to your network adapter. Second, verify that the LEDs on your network card are lit.
Third, verify that the TCP/IP settings are set to Obtain an IP address automatically.
Q3: Why am I only getting a network connection speed of 100Mbps instead of 1000Mbps?
A3:
First, check the Ethernet Cable. Make sure you are using CAT-5e or CAT-6 Ethernet
Cables. Some CAT-5 cables are not rated to run in Gigabit. Second, check the switch to
make sure it is a 1000Mbps switch.
If you still encounter problems or have any questions regarding the TEG-PCITXR, please contact
Trendnet's Technical Support Department.
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