Appendix A.2. Diagnostic Capture; Figure 30: Ethernet Port Location; Figure 31: Diagnostic Tool - Device Selection - Unitronics GW-BAC1 User Manual

Unitronics's BACnet Gateway User Guide
Appendix A.2. Diagnostic Capture

Once the log in Diagnostic Capture is complete, email it to support@unitronics.com.
The Diagnostic Capture will allow us to rapidly diagnose the problem.
Ensure that FieldServer Toolbox is loaded on the PC that is currently being used, or download FieldServer-
Toolbox.zip at http://www.protocessor.com/tech-support/utilities-and-design-documents.php

Extract the executable file and complete the installation.

Disable any wireless Ethernet adapters on the PC/Laptop

Disable firewall and virus protection software if possible

Connect a standard cat5 Ethernet cable between the PC and GW-BAC1

Double click ion the FS toolbox Utility.

Step 1: Take a Log
o
Click on the diagnose icon
Unitronics

Figure 30: Ethernet Port Location

of the desired device.
Figure 31: Diagnostic tool – device selection
Ethernet Port
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