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15. FACTORY RESET
WARNING! A factory reset restores the Gateway to the default settings - all remembered
WiFi connections and any user customisations are erased. Only perform a factory reset as
a last resort or when directed to by a Telecom Helpdesk operator.
If you must factory reset your Gateway, do the following:
1.
While the Gateway is turned on, insert a paper clip into the Reset hole and
press down for 10 seconds.
2. The Gateway will reset and then restart. It may take up to 5 minutes for your
broadband connection to be re-established (see step 7).
3.
After a reset, you must manually reconnect each WiFi device and redo any
customisations.
16. NOT WORKING?
If you have any difficulties:
Visit our website www.telecom.co.nz/help for a wide range of help topics.
Call the Telecom Business Broadband Helpdesk on 0800 28 74 63 77.
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