Summary of Contents for Telecom tg589
- Page 1 Get your Business Broadband Gateway up and running 5-0 TEL0592 DEVICE QSG Business VDSL TG589 Modem.indd 1 5/11/13 12:03 PM...
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Page 2: Table Of Contents
Connect Gateway To Computer Power Up Gateway Light Check Check Your Connection Connect Using WiFi Securing Your Gateway Advanced Features Applying A Static IP (Optional) Important Tips Factory Reset Not Working? 5-0 TEL0592 DEVICE QSG Business VDSL TG589 Modem.indd 2 5/11/13 12:03 PM... -
Page 3: Equipment Check
Please do not dispose and keep in a safe place. Network Name (SSID): TELECOM123456 Wireless Key(Password): 1234ABCDEF Power Supply 12v Quick Start WiFi Connection Sticker 5-0 TEL0592 DEVICE QSG Business VDSL TG589 Modem.indd 1 5/11/13 12:03 PM... -
Page 4: Gateway Overview
A C C E S S K E Y : S Z Q 3 M 8 J C GW: DSWWBA643PREB SN: CP1121RAF1G DSL Port Power USB 2.0 Socket Port 4 x LAN On/Off Ethernet Ports Switch 10/100 Mbit 5-0 TEL0592 DEVICE QSG Business VDSL TG589 Modem.indd 2 5/11/13 12:03 PM... -
Page 5: Getting Started
Important: If you are running an alternative DHCP server on your network, contact your IT support specialist before progressing. (DHCP is enabled by default on the Gateway and this will conflict with your existing DHCP server). 5-0 TEL0592 DEVICE QSG Business VDSL TG589 Modem.indd 3 5/11/13 12:03 PM... -
Page 6: Setting Up Vdsl2 Broadband
To receive a VDSL2 broadband service you must have a Central Splitter installed. If you have signed up for a Telecom VDSL2 broadband plan, a Central Splitter and VDSL2 connection point will be installed by a technician as a part of your plan. -
Page 7: Setting Up Adsl Broadband
TV decoders. Filters remove interference on your phone lines and improve your broadband service. You can purchase additional filters from the Telecom Business Broadband Helpdesk on 0800 28 74 63 77 or from most electronics retailers. -
Page 8: Connect Gateway To Computer
Connect the Ethernet Cable to any LAN port in the Gateway and connect the other end to the computer’s ethernet port. Look for this symbol on your computer if you are not sure. 5-0 TEL0592 DEVICE QSG Business VDSL TG589 Modem.indd 6 5/11/13 12:03 PM... -
Page 9: Power Up
Please wait up to 5 minutes for the Gateway to establish a broadband connection. Please do not touch any buttons on the Gateway at this time. Your Gateway lights will tell you when the connection is working correctly. 5-0 TEL0592 DEVICE QSG Business VDSL TG589 Modem.indd 7 5/11/13 12:03 PM... -
Page 10: Gateway Light Check
Try connecting using another phone socket. If your BROADBAND light remains off or flashing after changing wall sockets, contact the Telecom Business Broadband Helpdesk on 0800 28 74 63 77. 5-0 TEL0592 DEVICE QSG Business VDSL TG589 Modem.indd 8... -
Page 11: Check Your Connection
At the same time, restart your computer. Open a web browser and try again. If your broadband service is still not working, please contact the Telecom Business Broadband Helpdesk on 0800 28 74 63 77. 5-0 TEL0592 DEVICE QSG Business VDSL TG589 Modem.indd 9... -
Page 12: Connect Using Wifi
4. If you need support for your device or operating system, contact the device supplier or manufacturer, visit their website or refer to the user manual or help function. 5-0 TEL0592 DEVICE QSG Business VDSL TG589 Modem.indd 10 5/11/13 12:03 PM... - Page 13 Otherwise you may have to repeat these steps each time you connect. If the details are correct, you will connect and be WiFi capable. Telecom has step-by-step WiFi set up assistance for Microsoft Windows, Apple Mac / iPhone, Google Android and Blackberry powered devices at www.telecom.co.nz/wifisetup 10.2...
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Page 14: Securing Your Gateway
Administrator username and password. Note: If you forget your Administrator credentials you will need to reset the Gateway to factory default, (see step 15). Telecom does not have visibility of your Gateway settings. 5-0 TEL0592 DEVICE QSG Business VDSL TG589 Modem.indd 12... -
Page 15: Advanced Features
A customised user name and password can be set up in the User Interface. You can find “how to” tutorials on-line at www.telecom.co.nz/modemsetup 5-0 TEL0592 DEVICE QSG Business VDSL TG589 Modem.indd 13 5/11/13 12:03 PM... -
Page 16: Applying A Static Ip (Optional)
13. APPLYING A STATIC IP (OPTIONAL) If you have a static IP address from Telecom, you must follow the steps below. Note: you need your Telecom registered, unique broadband username and password to complete this step. 1. Open a web browser, type 192.168.1.254 into the address bar and press enter. - Page 17 If you still do not receive your static IP address or if the Internet light on the Gateway is RED, turn the Gateway OFF for 15 seconds then ON again. If problems persist call our Telecom Business Broadband Helpdesk on 0800 28 74 63 77. 5-0 TEL0592 DEVICE QSG Business VDSL TG589 Modem.indd 15...
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Page 18: Important Tips
WiFi signal strength and range is dependent on physical and environmental factors outside of Telecom’s control. The following tips will help you optimise your WiFi signal: Dense obstacles such as walls, floors, ceilings, hot water cylinders, aquariums >... -
Page 19: Factory Reset
WARNING! A factory reset restores the Gateway to the default settings - all remembered WiFi connections and any user customisations are erased. Only perform a factory reset as a last resort or when directed to by a Telecom Helpdesk operator. If you must factory reset your Gateway, do the following: While the Gateway is turned on, insert a paper clip into the Reset hole and press down for 10 seconds. - Page 20 5-0 TEL0592 DEVICE QSG Business VDSL TG589 Modem.indd 18 5/11/13 12:03 PM...
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