Spektrum SPMVR2500 Instruction Manual page 11

submit an inquiry to productsupport@horizonhobby.com or call the toll-free telephone
number referenced in the Warranty and Service Contact Information section to speak with a
Product Support representative.
Inspection or Services - If this Product needs to be inspected or serviced and is
compliant in the country you live and use the Product in, please use the Horizon Online
Service Request submission process found on our website or call Horizon to obtain a Return
Merchandise Authorization (RMA) number. Pack the Product securely using a shipping
carton. Please note that original boxes may be included, but are not designed to withstand
the rigors of shipping without additional protection. Ship via a carrier that provides tracking
and insurance for lost or damaged parcels, as Horizon is not responsible for merchandise
until it arrives and is accepted at our facility. An Online Service Request is available at http://
www.horizonhobby.com/content/_service-center_render-service-center. If you do not have
internet access, please contact Horizon Product Support to obtain a RMA number along with
instructions for submitting your product for service. When calling Horizon, you will be asked
to provide your complete name, street address, email address and phone number where you
can be reached during business hours. When sending product into Horizon, please include
your RMA number, a list of the included items, and a brief summary of the problem. A copy
of your original sales receipt must be included for warranty consideration. Be sure your
name, address, and RMA number are clearly written on the outside of the shipping carton.
Provided warranty conditions have been met, your Product will be serviced or replaced free
of charge. Service or replacement decisions are at the sole discretion of Horizon.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue with a
LiPo battery, please contact the appropriate Horizon Product Support office.
Warranty Requirements - For Warranty consideration, you must include your
original sales receipt verifying the proof-of-purchase date.
Non-Warranty Service - Should your service not be covered by warranty, service will be
completed and payment will be required without notification or estimate of the expense
unless the expense exceeds 50% of the retail purchase cost. By submitting the item for
service you are agreeing to payment of the service without notification. Service estimates are
available upon request. You must include this request with your item submitted for service.
Non-warranty service estimates will be billed a minimum of ½ hour of labor. In addition
you will be billed for return freight. Horizon accepts money orders and cashier's checks, as
well as Visa, MasterCard, American Express, and Discover cards. By submitting any item
to Horizon for service, you are agreeing to Horizon's Terms and Conditions found on our
website http://www.horizonhobby.com/content/_service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the country of
use and ownership. If received, a non-compliant Product will not be serviced.
Further, the sender will be responsible for arranging return shipment of the un-
serviced Product, through a carrier of the sender's choice and at the sender's
expense. Horizon will hold non-compliant Product for a period of 60 days from
notification, after which it will be discarded.
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EN
5-14-2015