Consumer Services - Hotpoint RE960 Use And Care Manual

r-s] Consumer Services
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At Hotpoint we're committed to providing you with the best appliances we know how
to build and we know that you w-ant you~appliances to give you many years of dependable
service.
Our Consumer Services are designed with your needs and wants in mind.
Warranty Protection
Yournewapplianceis a well designedand engineered Seethe warrantyon the back page of this book for
product.Before it left the factory,it went through
details.
rigoroustests to detect manufacturingdefects.And
you havea written warrantyto protect you.
Prompt
Service at your Convenience
Whetheryour applianceis in or out of warranty,
you'rejust a phonecall away from our nationwide
networkof FactoryServiceprofessionals.
Simplycall our Hotpoint serviceorganization.
You'llfind them in the White Pagesunder"Hotpoint
FactoryService;'and in the YellowPagesunder
"Hotpoint CustomerCare" Service."
Serviceis scheduledat your convenienceand the
techniciandrivesa fully-stockedparts servicetruck
so that, in most cases,the repaircan be completed
in onevisit.
We'reproudof our serviceand want you to be
pleased,but if for some reasonyou are not happy
with the serviceyou receive,hereare three steps to
follow for further help.
FIRST, c ontact the peoplewho servicedyour
appliance.Explainwhy you are not pleased.In most
cases,this will solvethe problem.
NEXT,if you are still not pleasedwrite all the details
— including your phonenumberto:
Manager,ConsumerRelations
Hotpoint
Appliance Park
Louisville,Kentucky40225
FINALLY, i f your problemis still not resolved,write:
Major ApplianceConsumerAction Panel
—
—
20 North WackerDrive
Chicago,Illinois 60606
ServiceContracts
For trouble=freeserwicebeyond d
the written warranty period.
If youpreferto budgetyour repaire
insteadof being surprisedby them,
offers servicecontracts for varying
time on all Hotpoint major applianc
The
(hick
Fix'" System
You can save time and money
by doing it yourself.
The Quick Fix'" System is designedto
meetthe needsof both experiencedor
beginningdo-it-yourseifersand takes a
of mysteryout of homeappliancerepai
Step-by-StepManualscoveringthe repairof ~
Most of the repairscan be madewith the kitchen
standardand largecapacity washers,standardand
drawervarietyof tools you alreadyhaveat home.In
largecapacity dryers,refrigerators,dishwashers
fact, the screwdriveris called for most often in Quick
and ranges(non-microwave), include instructive Fix'" System procedures.
Help
forYOU By Phone
~.
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Shouldyou needhelp in the selection and _~: The GEAnswerCenter'" 800.626.2000
purchaseof new appliances,or have
~
consumerinformation service is open 24
questionsabout the operation of the Hotpoint '_~= hours a day,sevendays a week.
appliancesyou now own—or haveany other
"—"
questionsabout our consumerproducts or
~
Our staff of expertsstands readyto assist
servicesyou areonly a TOLL-FREE call away.
The
GE
AnswerCtde!
800.626.2000 'ou anytime"
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