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Consumer Services
At Hotpoint we're committed to providing you with the best appliances we
know how
to build and we
know that you want your appliances to give you many years of dependable
service.
our ConsumerServicesare designed with your
needs and wants in mind.
Warranty Protection
Yournewapplianceis a well designedand engineered Seethe warrantyon the back pageof this book for
product.Before it left the factory, it went through
details.
rigoroustests to detect manufacturingdefects.And
you havea written warrantyto protect you.
PromptServiceat yourConvenience
Whetheryour applianceis in or out of warranty,
you'rejust a phonecall away from our nationwide
networkof FactoryServiceprofessionals.
Simplycall our Hotpoint serviceorganiz@ion.
You'll find them in the White Pagesunder "Hotpoint
FactoryService;'and in the YellowPagesunder
"Hotpoint CustomerCare@ Service."
Serviceis scheduledat your convenienceand the
technician drivesa fully-stockedparts servicetruck
so that, in most cases,the repaircan be completed
in one visit.
We'reproudof our serviceand want you to be
pleased,but if for some reasonyou are not happy
with the serviceyou receive,hereare three steps to
follow for further help.
FIRST, c ontact the peoplewho servicedyour
appliance.Explainwhy you are not pleased.In most
cases,this will solvethe problem.
NEXT,if you are still not pleasedwrite all the details
— includingyour phonenumberto:
Manager, C onsumerRelations
Hotpoint
AppliancePark
Louisville,Kentucky40225
FINALLY, i f your problemis still not resolved,write:
MajorApplianceConsumerAction Panel
20 North WackerDrive
Chicago,Illinois 60606
—
ServiceContracts
Fortrouble4ree servicebeyond
d
the writtenwarrantyperiod.
If you preferto budgetyour repaire
insteadof being surprisedby them,
offers servicecontracts for varying
time on all Hotpoint major applianc
The QuickFixTM System
You
cansave time and money
by doing it yourself.
The Quick Fix'MSystemis designedto
meet the needsof both experiencedor
beginningdo-it-yourselfersand takes a
of mysteryout of homeappliancerepai
Step-by-StepManualscoveringthe repairof ~
Most of the repairscan be madewith the kitchen
standardand largecapacity washers,standardand
drawervarietyof tools you alreadyhaveat home.In
largecapacity dryers,refrigerators,dishwashers
fact, the screwdriveris called for most often in Quick
and ranges(non-microwave), include instructive
Fix'MSystem procedures.
servicesyou areonly a TOLL-FREE call away.
TheGE Answer Cen#;
800.626.2000
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purchaseof new appliances,or have
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appliancesyou now own—or haveany other
cuestions about our consumerproductsor
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The GEAnswerCenter'" 800.626.2000
consumerinformationserviceis open 24
hoursa day,sevendays a week.
Our staff of expertsstands readyto assist
you anytime.
11
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