Troubleshooting - Samsung HW-H550 User Manual

troubleshooting

Before requesting service, please review the following.
Symptom
The unit will not turn on.
A function does not work when the
button is pressed.
Sound is not produced.
The Picture does not appear on a TV
when a function is selected.
The remote control does not work.
The sound from the left/right
channels are reversed.
The SoundConnect (TV pairing)
failed.
Check
• I s the power cord plugged into
the outlet?
• I s there static electricity in the
air?
• I s the unit properly connected
to your TV?
• Is the Mute function on?
• I s the volume set to minimum?
• I s the TV connected properly?
• Are the batteries drained?
• I s the distance between remote
control and main unit too far?
• A re the left/right audio output
cables from the TV connected
properly?
• D oes your TV support
SoundConnect?
• I s your TV firmware the latest
version?
• D oes an error occur when
connecting?
• R eset the TV MODE and
connect again.
Remedy
• C onnect the power plug to the
outlet.
• D isconnect the power plug and
connect it again.
• Connect it correctly.
• P ress the Mute button to
cancel the Mute function.
• Adjust the volume.
• Connect it correctly.
• Replace with new batteries.
• Move closer to the unit.
• C heck the left/right channel and
connect it/them correctly.
• S oundConnect is supported by
some Samsung TVs released
from 2012 on. Check your TV
to see if it supports
SoundConnect.
• U pdate your TV with the latest
firmware.
• C ontact the Samsung call
center.
• P ress the button for 5
seconds to reset the product.
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