Getting Remote Support For Your Tv - Samsung 9000 User Manual

Intermittent Wi-Fi
Check the distance between the TV and the Modem/Router. The distance should not exceed 50ft (15.2 m).
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Verify that there are no obstacles between the TV and the Modem/Router.
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(The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
Check the cable that connects the Modem to the Router (if you use a separate Modem and Router) to see if it is in good
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condition. If it is not, replace the cable.
Connect the TV to your Modem/Router using a CAT 7 cable and try to set up a wired network connection. (MENU >
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> Network Settings ).
Network
Check Network Status (MENU > Network > Network Status ) to see if the IP address is invalid, for example, 169.x.x.x.
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If it is, call your ISP to get a valid IP address, and then ask them to check the connection not only between your Modem
and Router but also between the Modem / Router and the Internet.
If you see a valid Mac address, call your ISP and ask them to reset your network circuit to re-register the Mac addresses
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of your new Modem/Router and the TV.
Netflix problems
Change the DNS to 8.8.8.8. Select MENU > Network > Network Status > IP Settings > DNS setting > Enter
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> DNS Server > enter 8.8.8.8 > OK
manually
Verify that the ESN for Netflix is valid. (Go to MENU > Support > Contact Samsung )
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Reset Netflix by selecting MENU > Smart Hub > Reset Smart Hub .
Smart Hub error messages
Reset Smart Hub by selecting MENU > Smart Hub > Reset Smart Hub .
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Update the TV's software (MENU > Support > Software Update ).
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Getting remote support for your TV

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
Diagnose your TV
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Adjust the TV settings for you
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Perform a factory reset on your TV
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Install recommended firmware updates
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How does remote support work?
You can easily have a Samsung Tech service your TV remotely:
1. Call the Samsung Contact Center and ask for remote support.
2. Open the menu on your TV and go to the Support section.
3. Select Remote Management , then read and agree to the service agreements. When the PIN screen appears, provide
the PIN number to the agent.
4. The agent will then access your TV. That's it!
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