Troubleshooting - Bose QUIETCOMFORT 35 Owner's Manual

Problem
Headphones do not
power on
Headphones do not
connect with Bluetooth®
device
Headphones do not pair
with NFC
No sound
Poor sound quality
What to do
• Power on the headphones (see page 9).
• Charge the battery.
• Disconnect the back-up audio cable.
• Disconnect the USB charging cable.
• On your Bluetooth device:
- Turn the Bluetooth feature off and then on.
- Delete your Bose® QuietComfort® headphones from the
Bluetooth list on your device. Pair again.
• Move your Bluetooth device closer to the headphones and away
from any interference or obstructions.
• Pair a different Bluetooth device (see page 15).
• Visit owners.Bose.com/QC35 to see how-to videos.
• Clear the headphone pairing list: Slide
seconds. Delete your Bose® QuietComfort® headphones from the
Bluetooth list on your device. Pair again.
• Make sure your device supports Bluetooth pairing via NFC.
• Unlock your device and turn on the Bluetooth and NFC features.
• Tap the NFC touchpoint on the back of your Bluetooth device to
the NFC touchpoint on the headphones.
• Power on the headphones and charge the battery.
• Increase the volume on your headphones, your Bluetooth device
and music source.
• Slide to and release to hear the connected device. Make sure
you are using the correct device.
• Move your Bluetooth device closer to the headphones and away
from any interference or obstructions.
• Use a different music source.
• Pair a different Bluetooth device (see page 15).
• If two Bluetooth devices are connected, pause your other
device first.
• If two Bluetooth devices are connected, move the devices within
range of the headphones (30 ft. or 10 m).
• Use a different music source.
• Pair a different Bluetooth device.
• Disconnect the second device.
• Move your Bluetooth device closer to the headphones and away
from any interference or obstructions.
T R O U B L E S H O O T I N G
to and hold for 10
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