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Related Manuals for Bose QuietComfort
Summary of Contents for Bose QuietComfort
- Page 1 Q U I E T C O M F O R T E A R B U D S...
- Page 2 I M P ORTA N T SA F ET Y I N STR UCT IO NS Please read and keep all safety, security, and use instructions. Bose Corporation hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The complete declaration of conformity can be found at: www.Bose.com/compliance...
- Page 3 • Your product may occasionally produce a short chirp sound in connection with the functioning of your noise cancellation. However, in the event of any unusual loud noise, turn the earbuds off and contact Bose customer service. • Do NOT submerge or expose the earbuds for extended period to water, or wear while participating in water sports, e.g., swimming, waterskiing, surfing, etc.
- Page 4 • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this equipment.
- Page 5 The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM radio wave radiated devices. DON’T attempt to remove the rechargeable lithium-ion battery from this product. Contact your local Bose retailer or other qualified professional for removal.
- Page 6 Taiwan Importer: Bose Taiwan Branch, 9F-A1, No. 10, Section 3, Minsheng East Road, Taipei City 104, Taiwan Phone Number: +886-2-2514 7676 Mexico Importer: Bose de México, S. de R.L. de C.V., Paseo de las Palmas 405-204, Lomas de Chapultepec, 11000 México, D.F. Phone Number: +5255 (5202) 3545 Input Rating: 5V p 1.2A...
- Page 7 Google and Google Play are trademarks of Google LLC. Bose, Bose Music, and QuietComfort Earbuds are trademarks of Bose Corporation. Bose Corporation Headquarters: 1-877-230-5639 ©2020 Bose Corporation. No part of this work may be reproduced, modified, distributed, or otherwise used without prior written permission. E N G...
- Page 8 LI CEN SE D I S CLOS UR E S The following license disclosures apply to certain third-party software packages used as components in the product. Package: FreeRTOS Copyright © Amazon Web Services, Inc. or its affiliates. All rights reserved. The FreeRTOS package is subject to the license terms reprinted below: MIT License Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated...
- Page 9 LI CEN SE D I S CLOS UR E S “Legal Entity” shall mean the union of the acting entity and all other entities that control, are controlled by, or are under common control with that entity. For the purposes of this definition, “control” means (i) the power, direct or indirect, to cause the direction or management of such entity, whether by contract or otherwise, or (ii) ownership of fifty percent (50%) or more of the outstanding shares, or (iii) beneficial ownership of such entity.
- Page 10 Contributor by reason of your accepting any such warranty or additional liability. END OF TERMS AND CONDITIONS ©2020 Bose Corporation Licensed under the Apache License, Version 2.0 (the “License”); you may not use this file except in compliance with the License.
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Page 11: Table Of Contents
CON TE NTS WHAT’S IN THE BOX Contents ..........................14 BOSE MUSIC APP SETUP Download the Bose Music app .................. 15 Add the earbuds to an existing account ............... 15 SWEAT AND WEATHER RESISTANCE .............. 16 HOW TO WEAR Insert the earbuds......................17 Check your fit ........................ - Page 12 CON TE NTS IN-EAR DETECTION Auto Play/Pause ......................26 Auto Answer Call ......................26 Auto Transparency ......................26 NOISE CANCELLATION Noise cancelling levels ....................27 Favorites ........................27 Adjust noise cancellation ..................... 28 Noise cancellation while on a call ................28 Use noise cancellation only..................
- Page 13 CON TE NTS EARBUD AND CHARGING CASE STATUS Earbud status lights ....................... 35 Bluetooth® status ....................35 Battery status ......................35 Charging case status lights ..................36 Battery status ......................36 Update and error status ..................36 BLUETOOTH CONNECTIONS Connect using the Bluetooth menu on your mobile device ......37 Disconnect a mobile device ..................
- Page 14 NOTE: Size 2 eartips are attached to the earbuds. For help identifying the eartip sizes, see page 19. NOTE: If any part of the product is damaged, don’t use it. Contact your authorized Bose dealer or Bose customer service. Visit: worldwide.Bose.com/Support/QCEarbuds E N G...
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Page 15: Bose Music App Setup
BOSE M U SI C A P P SET UP The Bose Music app lets you set up and control the earbuds from any mobile device, such as a smartphone or tablet. Using the app, you can manage Bluetooth connections, manage earbud settings, choose your voice prompt language, learn about wireless charging, and get new features. -
Page 16: Sweat And Weather Resistance
SWEAT A N D W EAT H E R RE S ISTA NC E The earbuds are rated IPX4 water resistant. They are designed to be sweat and weather resistant but aren’t meant to be submerged under water. CAUTIONS: • Do NOT swim or shower with the earbuds. •... -
Page 17: How To Wear
HOW TO WE A R INSERT THE EARBUDS 1. Insert the earbud so the eartip gently rests at the opening of your ear canal. NOTE: Each eartip is marked with either an L (left) or an R (right). L/R marking 2. Slightly rotate the earbud back until the eartip creates a comfortable seal at your ear canal. -
Page 18: Check Your Fit
HOW TO WE A R CHECK YOUR FIT Use a mirror to make sure you have successfully rotated the earbud back, tucked the eartip wing, and that you’re using the best eartip size for each ear. WHAT TO CHECK When the eartip fits properly: •... -
Page 19: Try Another Eartip Size
HOW TO WE A R TRY ANOTHER EARTIP SIZE Wear the earbuds for an extended period of time. If the eartips don’t feel comfortable or secure, or sound quality isn’t as expected, try another eartip size. The size is marked on the bottom of each eartip with a 1 (small), 2 (medium), or 3 (large). -
Page 20: Change The Eartips
HOW TO WE A R CHANGE THE EARTIPS 1. Holding the earbud, gently stretch the eartip base and peel it away from the earbud. Eartip base Stretch Peel Separate CAUTION: To prevent tearing, do NOT pull on the top of the eartip. 2. -
Page 21: Power
P OW E R POWER ON Press the button on the front of the charging case. When the charging case opens, the earbuds power on. The earbud status lights (see page 35) and charging case status lights glow (see page 36). NOTE: When you remove the earbuds from the charging case, close the case to help preserve the battery life and keep the case free of debris. -
Page 22: Power Off
P OW E R POWER OFF 1. Place both earbuds in the charging case. The earbud status lights glow according to the charging status (see page 35). 2. Close the case. The earbuds power off. STANDBY Standby conserves the earbud battery when the earbuds are out of the case and not in use. -
Page 23: Touch Control
TOUCH CO NT RO L Use touch control by tapping the touch surface of the earbuds. With touch control, you can play/pause audio, perform basic call functions, access mobile device voice control, adjust noise cancellation, and use a Shortcut (see page 30). TOUCH SURFACE AREA The touch surface is located on the outer surface of each earbud. -
Page 24: Phone Calls
You hear audio from both earbuds. Call notifications A voice prompt announces incoming callers and call status. To stop call notifications, disable voice prompts using the Bose Music app. You can access this option from the Settings menu. NOISE CANCELLATION To adjust the noise cancelling level, double-tap the left earbud (see page 28). -
Page 25: Mobile Device Voice Control
TOUCH CO NT RO L MOBILE DEVICE VOICE CONTROL You can access your mobile device voice control using the earbuds. The microphone on the right earbud acts as an extension of the microphone in your mobile device. CONTROL WHAT TO DO Touch and hold the right earbud Access mobile device until you hear a tone. -
Page 26: In-Ear Detection
To resume audio, reinsert the earbud. AUTO ANSWER CALL You can answer phone calls by inserting the right earbud. NOTE: To enable this feature, use the Bose Music app. You can access this option from the Settings menu. AUTO TRANSPARENCY When you remove an earbud, the noise cancelling level adjusts to full transparency on the other earbud (see page 27). -
Page 27: Noise Cancellation
Each time you power on the earbuds, noise cancellation is fully enabled at the highest level. NOTE: To use the last set noise cancelling level when powering on, use the Bose Music app. You can access this option from the Settings menu. -
Page 28: Adjust Noise Cancellation
To adjust the noise cancelling level while on a call, double-tap the left earbud. NOTES: • Auto Transparency is disabled during phone calls (see page 26). • To adjust Self Voice, use the Bose Music app. You can access this option from the Settings menu. E N G... -
Page 29: Use Noise Cancellation Only
N OI SE CA N CE L L ATI O N USE NOISE CANCELLATION ONLY Clear away noisy distractions without audio. Focus on what matters most — your work or whatever your passion. 1. Press and hold the Bluetooth button l in the charging case until you hear “Bluetooth off.”... -
Page 30: Customize Touch Control
• Check the earbud battery level. • Skip a track. Set a Shortcut To set a Shortcut, use the Bose Music app. You can access this option from the Settings menu. Use your Shortcut To use your Shortcut, touch and hold the left earbud. -
Page 31: Battery
BATT E RY CHARGE THE EARBUDS 1. Align the charging contacts on the left earbud with the charging pins on the left side of the charging case. Charging pins NOTE: Before charging, make sure the earbuds are at room temperature, between 46°... -
Page 32: Charge The Charging Case
• If you set your Shortcut to check the battery level, touch and hold the left earbud (see page 30). A voice prompt announces the earbud battery level. • Use the Bose Music app. The earbud battery level is displayed on the My Products screen and the home screen. -
Page 33: Check The Charging Case Battery Level
BATT E RY CHECK THE CHARGING CASE BATTERY LEVEL Press the button on the front of the charging case to open the case. The charging case status lights glow according to the battery level (see page 36). CHARGING TIME COMPONENT CHARGING TIME Earbuds 2 hours... -
Page 34: Charge Wirelessly
BATT E RY CHARGE WIRELESSLY You can use a Qi-compatible third-party wireless charger (not provided) to charge the case. Place the charging case in the center of your wireless charger. The charging case status lights glow (see page 36). NOTE: For more information, refer to your wireless charger owner’s guide. E N G... -
Page 35: Earbud And Charging Case Status
Solid blue Connected Battery status Shows the earbud battery status. LIGHT ACTIVITY SYSTEM STATE Slowly pulses white Charging Solid white Fully charged Slowly pulses red Need to charge Blinks red and white Error – contact Bose customer service E N G... -
Page 36: Charging Case Status Lights
Update and error status Shows the update and error status. LIGHT ACTIVITY SYSTEM STATE Updating earbuds (see page 40) NOTE: The charging case status lights blink sequentially, starting with the first light. Charging error - contact Bose customer service E N G... -
Page 37: Bluetooth Connections
You can store up to seven devices in the earbud device list. You can connect and play audio from only one device at a time. NOTE: For the best experience, use the Bose Music app to set up and connect your mobile device (see page 15). -
Page 38: Disconnect A Mobile Device
B LU E TO OT H CO NN E CT I O NS 3. Select the earbuds from the device list. NOTE: Look for the name you entered for your earbuds in the Bose Music app. If you didn’t name your earbuds, the default name appears. -
Page 39: Clear The Earbud Device List
B LU E TO OT H CO NN E CT I O NS CLEAR THE EARBUD DEVICE LIST 1. Press and hold the Bluetooth button l in the charging case until you hear “Bluetooth device list cleared.” NOTE: If you’re not wearing the earbuds, press and hold the Bluetooth button l in the charging case for 10 seconds. -
Page 40: Care And Maintenance
Charging case Wipe only with a dry, soft cotton swab or equivalent. REPLACEMENT PARTS AND ACCESSORIES Replacement parts and accessories can be ordered through Bose customer service. Visit: worldwide.Bose.com/Support/QCEarbuds LIMITED WARRANTY The earbuds are covered by a limited warranty. Visit our website at global.Bose.com/warranty for details of the limited warranty. -
Page 41: Update The Earbuds
The earbuds and charging case begin updating automatically when connected to the Bose Music app and an update is available. Follow the app instructions. TIP: You can also update the earbuds and charging case using the Bose updater website. On your computer, visit: btu.Bose.com and follow the on-screen instructions. -
Page 42: Troubleshooting
• Make sure your mobile device supports Bluetooth connections (see page 37). • Download the Bose Music app and run available software updates (see page 15). • Move your mobile device closer to the earbuds (30 ft or 9 m) and away from any interference or obstructions. - Page 43 (see page 15). Visit: worldwide.Bose.com/Support/QCEarbuds to see how-to videos. Reboot the earbuds and charging case (see page 48). Make sure you’re using the Bose Music app for setup (see page 15). Earbuds don’t respond during app setup Make sure Bluetooth feature is on in your mobile device Settings menu.
- Page 44 Restart your mobile device. Make sure the earbuds are within range of each other. Disable in-ear detection features using the Bose Music app. Make sure that both eartips fit securely in your ear, and they aren’t rotated too far back (see page 17).
- Page 45 Try a different noise cancelling level (see page 28). Difficulty hearing own voice Use the Bose Music app to adjust Self Voice. You can access while on a phone call this option from the Settings menu.
- Page 46 If the earbuds have been exposed to high or low temperatures, let the earbuds return to room temperature. Reboot the earbuds and charging case (see page 48). Make sure you have set a Shortcut using the Bose Music app Can’t access Shortcut (see page 30).
- Page 47 (see page 15). You can access this option from the isn’t correct Settings menu. Make sure voice prompts are enabled using the Bose Music Not receiving app (see page 15). You can access this option from the call notifications Settings menu.
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Page 48: Reboot The Earbuds And Charging Case
TR OUBL ES H O OTI N G REBOOT THE EARBUDS AND CHARGING CASE If the earbuds are unresponsive, you can reboot them. NOTE: Rebooting the earbuds clears the earbud device list. It doesn’t clear other settings. 1. Place the earbuds in the charging case. 2. - Page 49 ©2020 Bose Corporation, 100 The Mountain Road, Framingham, MA 01701-9168 USA AM840344-0010 Rev. 01...
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