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A
B
C
D
E
F
4. Carefully inspect the screen for abnormalities.
5. Press the E button on the front panel again. The color of the screen changes to red.
6. Inspect the display for any abnormalities.
7. Repeat steps 5 and 6 to inspect the display in green, blue, and white colored screens.
The test is complete when the white screen appears. To exit, press the E button again.
If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.
Common Problems
The following table contains general information about common monitor problems you might encounter and the possible solutions.
Common Symptoms
No Video/ Power LED off
No Video/ Power LED on
Poor Focus
Shaky/Jittery Video
Missing Pixels
Stuck-on Pixels
Brightness Problems
Geometric Distortion
Horizontal/Vertical Lines
Synchronization Problems
Downloaded from ManualMonitor.com Manuals
Ambient light Sensor Lens
Shortcut Key 1 / Up button
Shortcut Key 2 / Down button
OSD menu / OK button
Back / Exit button
Power button (with power light indicator)
What You
Experience
No picture
Ensure that the video cable connecting the monitor and the computer is properly connected and secure.
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Verify that the power outlet is functioning properly by using any other electrical equipment.
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Ensure that the power button is depressed fully.
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No picture
Increase brightness & contrast controls using the OSD.
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or no
Perform monitor self-test feature check.
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brightness
Check for bent or broken pins in the video cable connector.
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Run the built-in diagnostics.
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Picture is
Perform Auto Adjust using the OSD.
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fuzzy,
Adjust the Phase and Pixel Clock controls using the OSD.
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blurry, or
Eliminate video extension cables.
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ghosting
Reset the monitor to Factory Settings.
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Change the video resolution to the correct aspect ratio (16:9).
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Wavy
Perform Auto Adjust using the OSD.
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picture or
Adjust the Phase and Pixel Clock controls using the OSD.
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fine
Reset the monitor to Factory Settings.
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movement
Check environmental factors.
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Relocate the monitor and test it in another room.
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LCD screen
Cycle power on-off.
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has spots
Pixel that is permanently off is a natural defect that can occur in LCD technology.
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Run the built-in diagnostics.
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LCD screen
Cycle power on-off.
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has bright
Pixel that is permanently off is a natural defect that can occur in LCD technology.
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spots
Run the built-in diagnostics.
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Picture too
Reset the monitor to Factory Settings.
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dim or too
Auto Adjust using the OSD.
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bright
Adjust brightness & contrast controls using the OSD.
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Keep any object clear from the intelligent ambient light sensor.
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Screen not
Reset the monitor to Factory Settings.
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centered
Auto Adjust using the OSD.
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correctly
Adjust brightness & contrast controls using the OSD.
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NOTE:
When using '2: DVI-D', the positioning adjustments are not available.
Screen has
Reset the monitor to Factory Settings.
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one or more
Perform Auto Adjust using the OSD.
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lines
Adjust Phase and Pixel Clock controls using the OSD.
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Perform monitor self-test feature check and determine if these lines are also in self-test mode.
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Check for bent or broken pins in the video cable connector.
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Run the built-in diagnostics.
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NOTE:
When using '2: DVI-D', the Pixel Clock and Phase adjustments are not available.
Screen is
Reset the monitor to Factory Settings.
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Possible Solutions
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