1. Manuals
  2. Brands
  3. Acumen Manuals
  4. Network Hardware
  5. AiS
  6. Installation manual

Acumen AiS Installation Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
Installation Manual for
AiS Network Video Recorder

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the AiS and is the answer not in the manual?

Questions and answers

Related Manuals for Acumen AiS

Summary of Contents for Acumen AiS

  • Page 1 Installation Manual for AiS Network Video Recorder...

  • Page 2: Safety Instruction

    Statement： Thanks for purchasing from us.Please feel free to contact our service whenever you need help. This manual is applicable for NVR products.Features and functions vary with different products,please refer to our physical commodity and the fast manual. This manual is your reference for operations and encodings.Related functions,specific orders, detailed menu-tree as well as fast manual are included.Please read it before installation or use.
  • Page 3 strike.(Ignorance can cause equipment damage) 2.Keep it away from rain and moisture 3.Avoid exposing direct sunlight,poor-ventilation heat source such heater,radiator.(Ignorance can cause fire hazard) 4.To avoid physical damage,extreme environment such as lampblack,water vapour,too hot or dusty are not allowed. 5. Please use soft and dry choth to clean the shell.Use neutral cleaner instead of alkaline when the dirt is difficult to get rid of.

  • Page 4: Table Of Contents

    Directory 1 Product Introduction ............................. 6 1.1 Product overview ............................6 1.2 Main functions .............................. 6 2 Open-package check and cable connections ....................7 2.2 Hard disk installation ............................ 8 2.3 Shelf installation ............................8 2.4 Front panel ..............................9 2.5 Rear panel ..............................
  • Page 5 4.3.4 Alarm input ............................. 43 4.3.5 Alarm output ..........................44 4.3.6 Abnormal ............................44 4.4 System setup ............................... 45 4.4.1 General ............................46 4.4.2 Network setup ..........................47 4.4.3 Net Service ............................ 48 4.4.4 Output mode ..........................57 4.4.5 Serial port settings........................58 4.4.6 Tour ..............................

  • Page 6: Product Introduction

    1 Product Introduction 1.1 Product overview The series NVR is designed specially for security and defence field which is an outstanding digital surveillance product. It introduces embedded LINUX operating system which is more stable. It introduces standard H.264mp video compressed format and unique space-time filtering algorithm which insures the high quality image, low error coding ratio and single frame playing.

  • Page 7: Open-Package Check And Cable Connections

    ·multi-playback mode ·zoom at arbitrary region Net operating ·through net (including telephone) tele-surveillance in the real time ·tele-PTZ control ·tele-recording check and real-time playback Alarm linkage ·Alarm activated video record,tour ,message,buzzer,e-mail,ftp, cell phone to report Communication interface ·RS485 interface which fulfills the alarm input and PTZ control ·RS232 interface which can extend keyboard connection to realize master,as well as with computer serial port connection for system maintenance and upgrade,and matrix control and so on.

  • Page 8: Hard Disk Installation

    The label in the real panel is very important for the after service. Please protect it carefully. When you contact us for after service, please provide the product type and serial number in the label. 2.Check After open the cover,you should check if it has obvious damage trace,also please check the front panel data cable,power cord and motherboard's connection are loose or not.

  • Page 9: Front Panel

    2、Keep the equipment have 15cm(6 inches)space around in order to air's circulation. 3、From bottom to shelf installation. 4、When multiple components install in the frame，please take preventive measures to avoid power socket overload.. 2.4 Front panel The front panel of economical equipment The front panel of standard equipment The front panel of enhanced equipment 9 / 91...

  • Page 10: Rear Panel

    The front panel of enhanced equipment 2 The front panel of high-end equipment 2.5 Rear panel The rear panel of economic and standard equipment 10 / 91...
  • Page 11 The rear panel of enhanced with POE equipment The rear panel of high-end equipment The rear panel of high-end POE equipment 11 / 91...

  • Page 12: Audio And Video Input And Output Connections

    2.6 Audio and video input and output connections 2.6.1 Video input connections There is no video input connection. Insure the vidicon signal stable and credible The vidicon should be installed in the appropriate location where is away from backlighting and low illumination or adopts the better backlighting and low illumination compensation.

  • Page 13: Alarm Input And Output Connections

    power amplifier. If the sound box and the tone arm can not be isolated, howling phenomena is often existed. There are some methods to deal with the above phenomena. 1、 Adopt better directional tone arm. 2、 Adjust the sound box volume to be under the threshold that produces the howling phenomena. 3、...
  • Page 14 The NVR alarm output port is constant opening type. eight external alarm interface (1) alarm input 1,2,3,4 (2) ground (3) RS232 (4) RS485 (5) alarm input 5,6,7,8 (6) ground (7) alarm output sixteen external alarm interface ①⑥⑧alarm input ③alarm output ②⑦ground ⑤RS485 ④RS232...

  • Page 15: Alarm Input Port Specification

    2.7.1 Alarm input port specification 8 channels alarm input. Alarm input type unlimited. The grounding and the com port of the alarm sensor are parallel (The alarm sensor is external power supply) . The grounding of the alarm and the NVR should be shared. The NC port of the alarm sensor must be connected with the NVR alarm input port.

  • Page 16: Device Attachment

    2.8 Device attachment 1.Connect the 485 lines of the speed dome with the NVR 485 interface. the 485 interface of eight external alarm the 485 interface of sixteen external alarm 2.Connect the video line with the NVR video input. 3.Electrify the speed dome 3 Basic operation Note: The button in gray display indicates nonsupport.

  • Page 17: Turn Off

    shining and the NVR is working normally. Note:1. Make sure that the input voltage corresponds with the switch of the NVR power supply. 2. Power supply demands: 220V±10% /50Hz. Suggest using the UPS to protect the power supply under allowable conditions. 3.2 Turn off There are two methods to turn off the NVR.

  • Page 18: Preview

    Picture 3.1 System Login Password protection: If the password is continuous wrong five times, the alarm will start. If the password is continuous wrong five times, the account will be locked. (Through reboot or after half an hour, the account will be unlocked automatically). For your system security, please modify your password after first login.

  • Page 19: Desktop Shortcut Menu

    Channel name and status display, click on （2） More than one scene changes （1） the "channel" can be folded up. Page flip up and down, when choosing a 16 （3） Full screen （4） channel, operation can be performed. （5） Play/close all channel （6）...

  • Page 20: Main Menu

    Not full screen Full screen Picture 3.3Shortcut Menu 3.5.1 Main menu When you login, the system main menu is shown as below. Picture3.4 Main Menu 3.5.2 Boot wizard For configuring the parameters provides quick setup wizard as shown in figure 3.5. It includes boot wizard and digital channel configuration wizard, click next to enter the digital channel configuration wizard.
  • Page 21 Picture3.5 Boot wizard 【Cloud services enable】: reverse display ■choose, means enabling cloud services. 【No longer prompt】: reverse display ■choose, means after reboot, no longer automatically pop up on the wizard. 【Next】: Enter into the digital channel configuration wizard interface. 【Cancel】: Save the Settings and exit the wizard interface. Digital channel configuration wizard: Click on the next step in figure 3.5, the pop-up digital channel configuration wizard, as shown in figure 3.6 can be set up in fast digital channel.

  • Page 22: Record Control

    Label meaning： ① The list of equipment area The area displays the search equipment. Click on the selected box, the show of said the equipment is selected, and then double-click the device, the pop-up channel Settings interface, as shown in figure 3.7 for the devices for remote access Settings, user name and password;...

  • Page 23: Playback

    Picture 3.6 Record Mode 【Schedule】Record according to the configuration. 【Manual】Click the all button and the according channel is recording no matter the channel in any state. 【Stop】Click the stop button and the according channel stops recording no matter the channel in any state.
  • Page 24 Picture 3.4 video playback 4. Time schedule 1. Playback control 2. Time display 3. Video type options 5. Switch by 7.Selected by 6.File search 8.Selected by time time/file/mode channel 9. search by storage 10.Files information 11. Listed files 12.search by time location 13.File backup 【Listed files】Look up the listed files that accord with the searching criteria.

  • Page 25: Alarm Output

    Previous frame Next frame Round play Full screen Stop Begin/end to edit backup Picture 3.2Table Playback control key Note: play under frame by frame, the playback status should be paused firstly. 【Operation tips】show function of the key that cursor placed. Special functions：...

  • Page 26: Ptz Control

    Picture 3.10 alarm output 【Configuration】Alarm is on according to the configuration. 【Manual】Click the all button and the according channel is alarming no matter the channel in any state. 【Stop】 Click the stop button and the according channel stops alarming no matter the channel in any state.
  • Page 27 button to adjust the iris of the camera. 【Iris】Click 【Hide】Current interface will be temporarily hidden after click it. 【Direction control】Control the PTZ rotation. 8 directions control is supportive.(4 directions in Front panel is supportive ) 【High speed PTZ】Full-screen show channel image. Left press mouse and control PTZ to rotate orientation.
  • Page 28 In Picture 3.10, click Page Shift button, enter PTZ control interface as shown in Picture 3.12. In the input blank, write the preset points, then click Preset button, PTZ turn to the corresponding preset point. Value input blank Picture 3.13 PTZ Control 2、Cruise between Points Multiple preset points connected cruise lines, call cruise between points, the PTZ run around on the line...
  • Page 29 Preset Points Blank Cruise Button Time interval Cruise Line Blank Picture 3.14 Cruise Between Points Settings 2）The Calls of Cruise between Points In Picture 3.10, click Page Shift button, enter PTZ control menu as shown in Picture 3.12. Please input the number of cruise in the value blank, then click Cruise between Points button, PTZ begins to work on the cruise line.
  • Page 30 2）Scan Calls In Picture 3.10, click Page Shift button, then enter PTZ control menu as shown in Picture 3.12. Please input the number of scan in the value blank , then click Scan button，PTZ begins to work on the scan line . Click Stop button to stop. 4、Boundary Scan In a horizontal line，set up a line，call scan，PZT repeat operation according to the route 1）Boundary Scan setup...

  • Page 31: Color Setting

    the scan line . Click Stop button to stop. 5、Horizontal Rotating Click Horizontally Rotating button, PTZ begins to rotate horizontally (relative to the original position of the camera). Click the Stop button to stop. 6、Rotate Click on horizontal Rotating button, PTZ turn around. 7、Reset PTZ restart, all the data clears to 0.

  • Page 32: Output Adjust

    parameters include: tonality, brightness, contrast, saturation. You can set different parameters at different time sections. Picture 3.18 Color Setting 3.5.8 Output Adjust *Hybrid mode is with black margin vertical & horizontal, while full digital mode without. Adjust TV output area parameters. You can use the desktop shortcut menu or enter [main menu]> [management tools]>...

  • Page 33: Logout

    3.5.9 Logout Logout, shut down the system or reboot up. You can use the desktop shortcut menu or enter [main menu]. Picture 3.16Logout/Shutdown/Reboot the system 【logout】Quit the menu. Offer password next entrance. 【shut down】Quit the system. Turn off the power supply. When press the shut down button, there is schedule hint.
  • Page 34 Set camera mask alarm channel, sensitivity, linkage parameters: Video defending time section, alarm output, screen hint, recording, screen blind shot , PTZ, patrol, buzz, email ，PMS and FTP upload Set video loss alarm channel, linkage parameters: defending time Video section, alarm output, screen hint, recording, screen shot , PTZ, patrol, loss buzz, email ，PMS and FTP upload Set alarm input channel, equipment type, linkage parameters:...
  • Page 35 Tour Set patrol mode and interval time Channel Set the channel mode, check channel status, and set the parameter of digital channels management Hard disk Set appointed hard disk as read-write disc, read-only disc or redundant management disc, clear data, resume date and so on User Modify user, team or password.

  • Page 36: Record

    Shut down Logout, shut down or reboot 4.2 Record Operations related to record, including: Record, Playback, Backup, Screen shot(only Hybrid mode and full analog have) 4.2.1 Record Configuration Set the recording parameters in the surveillance channel. The system is set 24 hours consecutive recording in the first startup.

  • Page 37: 1Playback

    Schedule: Record according to the set video type (common, detection and alarm)and time section. Manual: Click the button and the according channel is recording no matter the channel in any state. Stop: Click the stop button and the according channel stops recording no matter the channel in any state.
  • Page 38 Picture 4.2 Backup 【Detect】Detect the storage connected with the NVR such as hard disk or universal disk. 【Backup】Click backup button and the dialog box is popped up. You can choose the backup file according to the type, channel and time. Picture 4.3 Backup Remove：Clear the file information.

  • Page 39: Alarm Function

    Backup format configurate the backup file format, according to require, can choose Start/pause：Click the play button to start the backup and click the pause button to stop the backup. Note：During backup you can exit the page layout to carry out other functions. 【Burning】the file will be burned synchronously after click it.
  • Page 40 Pic 4.4 Motion Detect 【Channel】Choose the set motion detect channel. 【Enable】■ means that the motion detect function is on. 【Period】Trigger the motion detect signal in the set time section. You can set according to week or set uniformly. Each day is divided into four time sections.■ means the set valid. Picture 4.5 set the time section 【Interval】...
  • Page 41 detect alarm is turned on. 【Delay】Delay a few moments and stop when the alarm state is turned off. The range is 10~300 seconds. 【Record channel】Choose the recording channel (multiple option supportive). Trigger the video signal when the alarm is turned on. Note:Set in the [recording setup] and perform the linkage recording.

  • Page 42: Video Blind

    【FTP upload】to tick it, the video & picture of related record channel & snapshot channel will be uploaded to assigned position. Note：FTP upload need be set at [Netservice] 【Buzz】When alarm happens, device will come out with buzz. 4.3.2 Video Blind When the video image is influenced by the environment such as bad brightness or reaching the set sensitivity parameter, the camera mask function is turned on and the linkage function is turned on.

  • Page 43: Alarm Input

    the linkage function is turned on. *Same as motion detect function, video loss is different between Hybrid mode & Full digital mode: Digital channel: not only to enable video loss function at local side, but also to enable the remote device that was connected.

  • Page 44: Alarm Output

    Pic 4.9Alarm input Set method: refer to chapter 4.3.1. Motion detect 4.3.5 Alarm output Refer to chapter 3.5.4. 4.3.6 Abnormal Analysing and inspecting current software and hardware of the device: When some abnormal events happen,the device will make a relative answer such as show message and buzzer. 44 / 91...

  • Page 45: System Setup

    Picture 4.10 Abnormal 【Event Type】 selecting abnormity you want to inspect,No Storage,Storage Error,Storage No Space,Net Disconnection and IP Conflict. 【Enable】Select it to make sure abnormal function workable 【Show message】Automatically alarm cue dialog box come out of the main screen 【Buzzer】Device will have one long nosie “di” while alarm is happening 4.4 System setup Set the system parameters such as General, Encode （...

  • Page 46: General

    4.4.1 General Picture 4.11 General setup 【System time】Set the system data and time. 【Date format】Choose the data format: YMD, MDY, DMY. 【Date Separator】Choose list separator of the data format. 【Time Format】Choose time format: 24-hour or 12-hour. 【Language】support 29 language at present: Arabic,Czech,English,Finnish,Greek,Indonesian,Italian,,Japanese,Portuguese,Russian,Thai,T- Chinese,S-Chinese,Turkish,Brazilian,Bulgarian,Farsi,French,German,Hebrew,Hungarian,Polish,Roman...

  • Page 47: Network Setup

    【DST】Choose the summer time option and pop the dialog box as followed. Picture 4.12 DST (week) Picture 4.13 DST (date) 4.4.2 Network setup Picture4.14 Network 【Net Card】You can choose cable network card or wireless network card. 47 / 91...

  • Page 48: Net Service

    【DHCP Enable】Obtain IP address automatically(not suggested) Note：DHCP server is preinstalled. 【IP address】Set the IP address. Default: 192.168.1.10. 【Subnet mask】Set the subnet mask code. Default: 255.255.255.0. 【Gateway】Set the default gateway. Default: 192.168.1.1. 【DNS setup】Domain Name Server. It translates the domain name into IP address. The IP address is offered by network provider.
  • Page 49 【PPPoE setup】 Picture4.16 PPPOE Enable：Reverse■ means choose,setting can become effective. Input the user name and password that ISP（Internet service provider）provides. After saving it reboot up your system. Then the NVR will build a network connection based on PPPoE. The IP address will change into dynamic IP address after above operation is well done.

  • Page 50: Email Setup

    GMT-10 Alaska GMT-9 Pacific time GMT-8 American mountain time GMT-7 American mid time GMT-6 American eastern time GMT-5 Atlantic time GMT-4 Brazil GMT-3 Atlantic mid time GMT-2. Update Period:The same with the NTP server check interval. Default: 10minutes. 【EMAIL setup】 If the alarm is turned on or the alarm linkage photos are taken, send an email about the alarm information and the photos to appointed address.
  • Page 51 are supportive in the list. When choosing the black list, the listed IP address can not connect the NVR. The 64 IP addressed are supportive in the list. You can delete the set IP address by √ in the options. Note：...
  • Page 52 Password：Provide the password registered by DDNS. When the DDNS is successfully configured and start, you can connect the domain name in the IE address column to visit. Note：The DNS setup must be configured correctly in the network setup. 【FTP setup】 FTP is available only when alarm happens,or alarm activates record and snapshot,it will upload related record and snapshot pictures to FTP server.
  • Page 53 Picture 4.22 ARSP 【Type】choose "DNS" 【Enable】 ■ means it is chosen 【Sever IP]】IP address of DDNS server 【Port】 Port No. of device, related DDNS server listen port 【User name】 the user name that device can log in DDNS server 【Password】 the password related to the user name. 【Refresh cycle】Time interval between device and DDNS when chynchronously.
  • Page 54 【Server Name】IP address of Alarm Server 【Port】Device Port No. 【Alarm Report】Tick it means to report alarm information to server. 【Log Report】Tick it, means to report log to server. 【Wireless Config】 ADSL through 3G net card,use CMS to visit and config the device Picture 4.24 Wireless Config 【Enable】Choose Enable to make all settings available 【Type】Dial type,default AUTO...
  • Page 55 Picture 4.26 UPNP 【Enable】Choose Enable to make sure all UPNP settings available 【HTTP】Route will automatically distribute HTTP port for the device,when IE viewing,it need this port 【TCP】 Router will automatically distribute TCP port for the device,when monitoring via CMS,it need this port.
  • Page 56 【Search】 ：click【search】to search all the available wireless device in current range. 【enable】 ：tick it to enable firstly, then go for further setting. 【auto obtain IP address】 ：tick it to enable, device will auto obtain a WIFI IP. 【SSID】 ：wireless LAN name, auto match to the wireless device u connected. 【Password】...

  • Page 57: Output Mode

    【Enable】 Select it to make sure abnormal function workable 【Server Name】 default：push.umeye.cn 【Port】 Equipment set the default port is 80 4.4.4 Output mode Configure the video output parameters including the front output mode and encode output mode. Front output：In the local preview mode include: channel title, time display, channel display, record status, alarm status, transparency and region cover.

  • Page 58: Serial Port Settings

    the channel name. The 16 Chinese characters and 25 letters are supportive. 【Time Display】means the selective state. Display the system data and time in the surveillance window. 【 Channel display 】 means the selective state. Display the system channel number in the surveillance window.

  • Page 59: Tour

    serial port. 【Baud rate】Choose the corresponding baud rate length. 【Data bits】Include 5-8 options. 【Stop bits】Include 2 options. 【Parity】Include odd, even, mark, space, default is none. 4.4.6 Tour Set the patrol display.  means that the tour mode is enable. You can choose the single-view, four-view, six-view of single mode tour or hybrid mode tour.
  • Page 60 Digital manage including digital channel, channel status, and channel mode (Remark: there is only analog mode if device is under full analog mode): Channel manage page under Hybrid(HVR) mode / full digital(NVR) mode Pic 4.35 channel manage interface Digital channel: Single link page of digital channel 60 / 91...
  • Page 61 Multi-linkage page of Digital channel Pic 4.36 digital channel interface 【Channel】select channel title 【Enable】Open digital channel, tick enable, then can do related settings 【Time Synchronization】Tick it means the time of this channel and device is the same. 【Connection Mode】can be singe connect or multi-ink, multi-link modes can connect to several devices, device will be tour displayed one by one, tour interval can be set, no less then 10s;...
  • Page 62 Pic 4.37 remote channel configure page 【Configure Name】device is with default configure title, user can revise it if necessary； 【Device Type】3 types: IPC、NVR、HVR，user can choose as what you like, default is IPC； 【Protocol】Default is TCP 【Remote channel】User can input remote channel title from the device that you want to connect remotely 【Stream】Default is main stream, do not support extra-stream at present；...
  • Page 63 Pic 4.38 the device list searched under remote channel setting Channel Status: channel status is to show the status of all the digital channel When there is what existing, status including Max Resolution, This Resolution, Connection Status. For example: The channel status for 16+8 mode is as below: 63 / 91...
  • Page 64 When a channel is added with device but it is not enable, you will see as below: Channel status interface under full digital(NVR) mode (One of the channel without device) 64 / 91...
  • Page 65 Remark: when the current resolution is over the max resolution that the channel supported, then a red “X” will be shown on the preview image, for example: Under full digital channel mode, Max resolution of channel 3 is D1, if it was connected to a device with resolution over D1 ( such as 960H), you will see below pic: Channel mode: 65 / 91...

  • Page 66: Advanced

    Remark: this series of product with full analog channel mode, hybrid mode and full digital mode, and different model with different channel mode, user can shift the mode freely if necessary. 4.5 Advanced Manage tools menu including: HDD manage, account manage, online user, output adjust, auto maintain, upgrade.

  • Page 67: Account

    Pic 4.40 HDD manage 4.5.2 Account Manage the user purview. Note：1. The character length is 8 bytes at most for the following user and user team name. The blank ahead or behind the character string is invalid.The middle blank in the character string is valid. Legal characters include: letter, number, underline, subtraction sign, dot.
  • Page 68 Pic 4.41 account management 【Modify User】Modify the existed user attribute. 【Modify Group】Modify the existed team attribute. 【Modify Password】Modify the user password. You can set 1-6 bit password. The blank ahead or behind the char string is invalid. The middle blank in the char string is valid. Note：The user who possess the user control purview can modify his/her own or other users password Pic 4.42 modify password...
  • Page 69 We recommend that the common user’s purview is lower than the advanced user. Pic 4.43 Add User 【Add Group】 Add a user group and set the purview. There are 33 different purviews: shut down the equipment, real time surveillance, playback, record setting, video backup and so on. Pic 4.44 add group 【Delete User】Delete the current user.

  • Page 70: Online User

    Pic 4.45 Delete Group 4.5.3 Online user To check the information of network user that connected with local device, also can tick the selected user to break up connection,（make √ at the box） ，then the user will be frozen after connection stopped, and will not log in until device reboot.

  • Page 71: Auto Maintain

    4.5.5 Auto Maintain The user can set the time to auto reboot and auto delete file. Picture 4.47 Auto maintain 4.5.6 Restore The system restore to the default . You can choose the items according to the menu. Pic 4.54 restore to default 71 / 91...

  • Page 72: Upgrade

    4.5.7 Upgrade grade Pic 4.49 【Upgrade】choose USB interface. 【Upgrade file】choose the upgrade file. 4.5.8 Device Info Provide device interface info like audio in,alarm in/out to be conveniently used for user. Pic 4.50device info 4.5.9 Import / Export Users can export the log info and the configure file from device to connected flash stick, and also can import related configure file from flash stick to settings, which greatly bring convenience to the 72 / 91...

  • Page 73: Info

    customers. 4.51Import / Export interface 4.6 Info Display the hard disk information, including HDD info, code stream statistic, log info, version info 4.6.1 HDD info Display the hard disk state: hard disk type, overall capability, residual capability, the recording time and so on.

  • Page 74: Bps

    Pic 4.52HDD info Tips：○ means that the hard disk is normal. X means that the hard disk is broken-down.- means that there is no hard disk. If the user need to change the damaged hard disk, you must shut down the NVR and take up all the damaged hard disks,then install a new one.

  • Page 75: Log

    Pic 4.53BPS 4.6.3 LOG To search log information base on the set search mode. Log information include: system operation, configuration operation, data management, alarm affair, recording operation, user management, file management and so on. Set the time section to look up and click the look up button.

  • Page 76: Version

    Pic: 4.54 g information 4.6.4 Version Display the basic information such as hardware information, software version, issue date, serial number , NAT status and so on. Pic 4.55ersion information 76 / 91...

  • Page 77: Shut Down System

    4.7 Shut down system Refer to chapter 3.5.8. 5 Cloud Technology Basic Operation Cloud technology monitor Cloud technology make the device one step on net, greatly bring convenience for customer to monitor via wide area network, this technology is using the serial no to visit device. *Remark：the device that using cloud technology should be in the WAN( Wide Area Network )firstly.
  • Page 78 Log in by user  Customer use their registered user name and password to log in, will see below interface Pic 5.3 cloud technology operation interface Device manage Mainly use to add device, click “add”to add the serial number of device to be monitored. 78 / 91...
  • Page 79 Pic 5.4 device manage interface Pic 5.5 add interface at device manage *Remark：in pic 5.5, the user name means the user name of monitored device, password means the password of related user. My Device Mainly show all the added device here, click the on-line device name, can access to control this device accordingly.
  • Page 80 Pic 5.6 monitor page - log in by user *Remark：the icon of“ ” means offline, the device do not connect to server successfully. Log in by device  80 / 91...
  • Page 81 Pic 5.7 interface of log in by device Input the serial number of device and the verify code to monitor and control the device directly. Pic: 5.8 monitor page - log in by device 81 / 91...

  • Page 82: Faq And Maintenance

    6 FAQ and maintenance 6.1 FAQ If the problems are not listed, please contact the local service or call the HQ service. We are willing to offer the service. 1、 The NVR can not boot up normally. Possible reasons are as followed: The power supply is not correct.
  • Page 83 4、 There are no video outputs in single channel, multiple channels and all channels. Possible reasons are as followed: 1 The program is not matched. Please update the program. 2 The image brightness is all 0. Please restore the default setup. 3 There is no video input signal or the signal is too weak.
  • Page 84 Possible reasons are as followed: It is not an active tone arm. It is not an active sound box. 3 The audio lines are damaged. 4 The hardware of the NVR is damaged. There is audio signal in the surveillance window but mo audio signal in the playback 9、...
  • Page 85 The motion detect area set is not correct. The sensitivity is too low. Limited by some hardware edition. 13、 I can not login via web or CMS. Possible reasons are as followed: The system is windows 98 or win me. We recommend updating to windows 2000sp4 or higher Version or installing the software for low edition.
  • Page 86 The rewritable machine and the hard disk are shared the same data lines. The data is too much. Please stop recording and backup. The data exceeds the backup storage. The backup equipment is not compatible. The backup equipment is damaged. 17、...
  • Page 87 21、 The storage time is not enough. Possible reasons are as followed: Front vidicon quality is bad. The lens is too dirty. The vidicon is in backlighting installation. The hard disk capability is not enough. The hard disk is damaged. 22、...

  • Page 88: Maintenance

    26、 The snapshot at alarm function was enable, why not catch picture Possible reasons are as followed: 1 HDD manage without partition for snapshot. 2 Partition for snapshot is 0 3 The snapshot function is not enable on record-> storage of related channel. 27、...

  • Page 89: Appendix 1.Remote Controller Operation

    Appendix 1.Remote controller operation Serial Name Function number Multi-window Same function as Multi-window button in the front button panel Numeric button Code input/number input/channel switch Same function as【Esc】button in the front panel 【Esc】 Direction button Same function as direction button in the front panel Record control Control the record Record mode...

  • Page 90: Appendix 2.Mouse Operation

    Appendix 2.Mouse operation *Take right hand as an example The mouse in USB connection is supported. Operation Function Double click one item in the file list to playback the video Double click the playback video to zoom in or out the Double left click screen Double click the channel to make it full screen display...

  • Page 91: Appendix 3.Hard Disk Capability Calculation

    Appendix 3.Hard disk capability calculation Make sure the hard disk installed to the NVR for the first time. Pay attention to the IDE hard disk lines connection. 1、 Hard disk capability There is no limit for recording machine. We recommend 120G~250G size to keep better stability.

Table of Contents