Brother MFC-L8600CDW Basic User's Manual page 142

Chapter B
Copying difficulties (continued)
Difficulty
Vertical black line appears in
copies.
Copies are blank.
Scanning difficulties
Difficulty
TWAIN or WIA errors appear when
®
starting to scan. (Windows
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
OCR does not work.
Network scanning does not work.
Cannot scan.
Software difficulties
Difficulty
Cannot install software or print.
Network difficulties
Difficulty
Cannot print and scan over a
network after completing the
software installation.
132
Suggestions
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip, or the corona wires are dirty. Clean the glass strip and scanner glass
and the white bar and white plastic above them (see Cleaning the corona wires
on page 81 and Advanced User's Guide).
Make sure you are loading the document correctly (see Using the automatic
document feeder (ADF) on page 37 or Using the scanner glass on page 38).
Suggestions
Make sure the Brother TWAIN or WIA driver is selected as the primary source. In
PageManager, click File > Select Source and choose the Brother TWAIN/WIA
)
driver.
Make sure the Brother TWAIN driver is selected as the primary source. In
PageManager, click File > Select Source and choose the Brother TWAIN driver.
Macintosh can also scan documents using the ICA Scanner Driver (see Software
and Network User's Guide).
Try increasing the scanning resolution.
(Macintosh)
Make sure you downloaded and installed Presto! PageManager from
http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg
see Network difficulties on page 132.
Call your administrator to check your Secure Function Lock Settings.
Suggestions
®
(Windows only)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Suggestions
When the Cannot print to the networked printer. screen appears, follow the on-
screen instructions.
If the problem is not solved, see Software and Network User's Guide.