Real Flame T9650 NG Owner's Manual page 18

Problem: Sudden drop in gas flow, or a reduced flame height
Possible Cause 1: Out of gas.
-Call your local gas company.
Possible Cause 2: Excess flow safety device may have been activated.
-Turn control knob to "OFF", wait 30 seconds and light outdoor fire table. If
the control knob and the gas supply. Disconnect the quick disconnect
socket.Turn Burner Control Knob to "HIGH". Wait 1 minute. Turn Burner
gas supply and perform a leak check at the Natural Gas connection.
Problem: Irregular flame pattern, flame does not run the full length of the burner
Possible Cause: Burner ports are clogged or blocked.
-Clean burner ports. Do this by inserting a
paperclip into each of the burner ports to
ensure they are not clogged. WARNING: Make
time to cool before touching it.
Problem: Flame blow out
Possible Cause 1: High or gusting winds.
-Increase flame to "HIGH" setting.
Possible Cause 2: Low on Natural gas.
-Call your local gas company.
Possible Cause 3: Excess flow valve tripped.
-Refer to "Problem: Sudden drop in gas flow"
If these trouble shooting steps are unable to resolve the problem,
For Technical Support Contact Real Flame at: 1-800-654-1704
Troubleshooting
please call the number listed below
Burner Ports
18