Appendix; Troubleshooting - Samsung SM-C200 Gear 360 User Manual

Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some
situations may not apply to your Samsung Gear 360.
Your Samsung Gear 360 does not turn on
When the battery is completely discharged, your Samsung Gear 360 will not turn on. Charge
the battery completely before turning on the Samsung Gear 360.
Another Bluetooth device cannot locate your Samsung Gear 360
• E nsure that your Samsung Gear 360 enters Bluetooth pairing mode. Press and hold the
Menu key. Then, when Gear 360 Manager appears, press the OK key to enter Bluetooth
pairing mode.
• E nsure that your Samsung Gear 360 and the other Bluetooth device are within
the Bluetooth connection range (10 m). The distance may vary depending on the
environment the devices are used in.
If the tips above do not solve the problem, contact a Samsung Service Centre.
A Bluetooth connection is not established or your Samsung Gear 360
and the mobile device are disconnected
• E nsure there are no obstacles, such as walls or electrical equipment, between the devices.
• E nsure that the latest version of the Samsung Gear 360 app is installed on the mobile
device.
• E nsure that your Samsung Gear 360 and the other Bluetooth device are within
the Bluetooth connection range (10 m). The distance may vary depending on the
environment the devices are used in.
• R estart both devices and launch the Samsung Gear 360 app on the mobile device again.
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