Post-Installation Troubleshooting - IBM 40/80 GB HH DLTVS User Manual

The application does not recognize the tape drive
Possible reason
The application does not support the tape
drive.
Some applications require drivers to be
loaded.
The drive does not work
Possible reason
If the drive does not turn on, the power
cable might not be connected to the drive
correctly.
If the self-test fails, there might be a
hardware or firmware failure.

Post-installation troubleshooting

Remember that the system recognizes devices during start-up. If you swap or
connect a product when your system is running, you will need to restart the
system. Restarting the system resets devices and often resolves problems.
Restart the computer every time you add a driver or install firmware.
Use the following table to interpret the LED sequences and the appropriate
action to take.
Symptom
Drive fails to execute power-on self-test.
LEDs remain off.
The Use Cleaning Tape LED is flashing.
2-4
40/80 GB HH DLTVS Internal Tape Drive: User's Guide
Recommended action
Refer to your manufacturer's World Wide
Web site for details of backup applications
that support the Ultrium tape drive. Load
any service packs as necessary.
Check that the correct SCSI and tape drive
device drivers are installed. Refer to the
instructions in the device driver folder of
the User's Guide CD.
Recommended action
Make sure that the power cable is firmly
connected. Try another power cable. If the
power supply is present and all LEDs
remain off, try the reset button to power
cycle the drive. If this fails, call for
assistance.
If there is a cartridge in the drive, remove
it. Turn off the drive and turn it on again.
If the self-test still fails, call for assistance.
Action
Check if power is being supplied to the
drive.
Try another power connector.
If the power supply is present and all
LEDs remain off, call for service.
The drive requires cleaning. Load the
cleaning cartridge.