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Troubleshooting
Screen resolution
Text on the screen overlaps or looks small.
If the font size is set too large or small, text may not fit or may not
be legible on the screen.
In this case, on the desktop, right-click any area and select
Personalize → Display → an option under Change the size of all
items → Apply → Sign out now.
Recovery
What is a Recovery Area?
The computer has an additional partition for restoring data
or saving backup files (only for models with the Recovery
application). This partition is called a Recovery Area and it
includes a recovery image comprised of the operating system and
applications.
Why is the capacity representation of the hard disk
drive (HDD) in Windows different from the product
specifications?
The capacity of the storage device (HDD or SSD) of the
manufacturer is calculated assuming that 1KB=1,000 Bytes.
However, the operating system (Windows) calculates the storage
device capacity assuming that 1KB=1,024 Bytes, and therefore the
capacity representation of the HDD in Windows is smaller than
the actual capacity. The capacity representation in Windows may
be smaller than the actual capacity because some applications
occupy a certain area of the HDD outside of Windows.
For models with the Recovery application, the HDD capacity
representation in Windows may be smaller than the actual
capacity because the Recovery application uses a hidden area of
5-20 GB of the HDD to save the recovery image, and that hidden
area is not counted towards the total size available to Windows.
The size of the Recovery application varies by model.
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