Troubleshooting - Marrison MD Series User Manual

4-5 Troubleshooting

Problem
The printer is switched on but the display
does not light up.
One or both LEDs light up red and printing is
interrupted.
The label stock passes through the printer but
no image is printed.
The label stock jams during printing.
There is no printed image on part of the label
or the image is blurred.
The printed image is positioned incorrectly
or a label is missed out during printing.
The cutter does not cut off the labels in a
straight line.
The cutter does not cut off the labels
completely.
When using the cutter, the labels are not fed
through or cut off incorrectly.
The label dispenser is not functioning
normally.
NOTE
* If any problems occur that are not described here, please contact your dealer.

Check the power supply.

Check the software settings (driver settings) or
command codes.

Look for the error alert in the table in Section 3-3 Error
alerts .

Check whether the cutter is functioning normally and
whether it is cutting at all. (Only if a cutter is installed.)

Please make sure that the label stock is loaded the right
way up and that it is suitable material.

Please make sure that the ribbon is loaded correctly.

Clear the paper jam. Remove any label material left on
the thermal print head and clean the print head using a
soft lint-free cloth dipped in alcohol.

Check the thermal print head for dust or other dirt (label
material or ribbon residue).

Check for errors in the application software.

Check the ribbon for wrinkles.

Check the power supply.

Run a self test (Section 3-2 ) and check the test print
pattern to see whether the print head prints over the
entire width of the medium.

Check the quality of the print medium.

Run the Label size calibration function. (Section 3-2)

Check the label height setting.

Check whether there is paper or dust covering the
sensor.

Check the paper guide settings.

Check whether the label stock is positioned straight.

Check whether the label is more than 0.2 mm thick.

Check whether the cutter has been correctly installed.

Check whether the paper guides are functioning
correctly.

Check whether there is dust on the label dispenser.

Check whether the label stock is positioned correctly.
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Solution