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COMBOMAX ULTRA LIMITED WARRANTY
Warranty Coverage for Residential Installation.
Thermo 2000 Inc. hereby warrants to the original residential purchaser that
the COMBOMAX ULTRA tank and exchanger installed in a residential
setting shall be free of leaks during normal use and service for a period of
fifteen (15) years from the date of purchase as long as the original
residential purchaser owns the home in which the unit was originally
installed. Residential setting shall mean usage in a single-family dwelling
in which the consumer resides on a permanent basis. Also, residential
setting shall mean use in multiple family dwellings in which one (1)
COMBOMAX ULTRA tank and exchanger is to be use in only one (1)
dwelling. In the event that a leak should develop and occur within this
limited warranty period due to defective material or workmanship, such
leak having been verified by an authorized company representative,
Thermo 2000 inc. will repair or replace at our sole option the failed unit
with the nearest comparable model at the time of replacement.
The original residential purchaser is responsible for all costs associated
with the removal and reinstallation, shipping and handling to and from
manufacturing plant. The replacement unit will be warranted for the
remaining portion of the original Warranty.
Warranty Coverage for Commercial Installation.
Thermo 2000 Inc. hereby warrants to the original residential purchaser that
the COMBOMAX ULTRA tank and exchanger (coil assembly) installed in a
commercial setting shall be free of leaks during normal use and service for
a period of ten (10) years from the date of purchase. Commercial setting
shall mean use in other than residential setting stated above in the
residential setting definition. In the event that a leak should develop and
occur within this limited warranty period due to defective material or
workmanship, such leak having been verified by an authorized company
representative, Thermo 2000 inc. will repair or replace at our sole option
the failed unit with the nearest comparable model at the time of
replacement.
The original purchaser is responsible for all costs associated with the
removal and reinstallation, shipping and handling to and from
Manufacturer. The replacement unit will be warranted for the remaining
portion of the original Warranty.
Limited two years warranty on all COMBOMAX
ULTRA components & parts
All other COMBOMAX ULTRA components & parts are warranted for a
period of two (2) years against defects due to defective material or
workmanship.
The original purchaser is responsible for all costs
associated with the removal and reinstallation, shipping and handling to
and from Manufacturer.
The components, repaired or replaced are
warranted for the residual period of the initial warranty on the unit.
Exclusions
This warranty is void and shall not apply if:
A)
Defects or malfunctions resulting from installation, repair,
maintenance and/or usage that are not done in conformity
with the manufacturer's installation manual; or
B)
Defects
or
malfunctions
maintenance, or repair that are not done in accordance with
regulations in force; or
resulting
from
installation,
THERMO 2OOO INC.
th
500, 9
Avenue, Richmond (Qc) Canada J0B 2H0
Phone: (819) 826-5613 Fax: (819) 826-6370
www.thermo2000.com
C)
Defects or malfunctions resulting from improper installation,
maintenance or repair done carelessly or resulting from
consumer damage (improper maintenance, misuse, abuse,
accident or alteration); or
D)
Installation in which a relief valve (pressure) is not installed or
if it is not functioning properly, or when it is not connected to a
drain to avoid damage to the property; or
E)
Installation in which liquid circulating in the tank does not
remain in closed circuit or installation in which piping is
leaking; or
F)
A polybutylene pipe or radiant panel installation without an
oxygen absorption barrier is used; or
G)
Installation where the acidity of water is not within the normal
Environmental Protection Agency (EPA) (between pH 6.5 –
8.5) guidelines or the domestic water contains abnormal
levels of particulate matter or water exceeding 10.5 gpg; or
H)
Your home contains any type of water softener system and
the unit is not installed and maintained in accordance with the
manufacturer specifications; or
I)
When installed with a low pressure steam boiler, if sludge is
allowed to accumulate in the COMBOMAX ULTRA tank and
boiler water acidity is lower than pH 6.5 or higher than pH 8.5;
or
J)
The COMBOMAX ULTRA unit is being subject to non
authorized modifications; or
K)
Defects or malfunction resulting of storing or handling done
elsewhere than Thermo 2000's manufacturing plant; or
L)
Units on which the serial number is removed or obliterated.
Limitations.
Thermo 2000 inc. shall not be responsible for any damage, loss, and
inconvenience of any nature whatsoever, directly or indirectly, relating to
the breakdown or malfunction of the unit. This warranty limits its
beneficiary's rights. Nevertheless, the beneficiary may have other rights,
which vary from state to state.
This warranty replaces any other expressed or implicit warranty and
constitutes the sole obligation of Thermo 2000 towards the consumer.
The warranty does not cover cost of removal, reinstallation or shipping to
repair or replace the unit, nor administration fees incurred by the original
consumer purchaser.
Thermo 2000 reserves its rights to make changes in the details of design,
construction, or material, as shall in its judgment constitute an
improvement of former practices.
This warranty is valid only for installations made within the territorial limits
of Canada and the United States.
Warranty service procedure
Only authorized COMBOMAX ULTRA dealers are permitted to perform
warranty obligations. The owner or its contractor must provide Thermo
2000's head office or authorized depot with defect unit together with the
following information: COMBOMAX ULTRAmodel and serial number, copy
of the original sales receipt and owner's identification certificate.
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