Camera Image/Page Display Troubleshooting - Panasonic BB-HCM381 Troubleshooting Manual

Camera Image/Page Display Troubleshooting

Problem
The camera
cannot be
accessed.
• The camera IP address has changed.
→ Enter the correct IP address in the address bar of the web
browser.
• An IPv6 address was entered in the address bar of Internet
Explorer.
→ Internet Explorer does not support IPv6 addresses. Use a
DynamicDNS service such as the Viewnetcam.com
service.
• The default gateway or DNS server addresses may be wrong.
The correct IP addresses are required especially when you
are using the Viewnetcam.com service.
→ Assign the correct default gateway and DNS server
addresses (see page 54 or page 59 of the Operating
Instructions on the CD-ROM).
• The connection type is wrong (see page 54 or page 59 of the
Operating Instructions on the CD-ROM).
→ If the camera does not connect to the network using the
[Auto Negotiation] setting, set up the camera and the
router referring to the following table.
Network Camera
Router or hub
Auto Negotiation
Full Duplex
100Base-
TX
Half Duplex
Full Duplex
10Base-T
Half Duplex
Cause and Remedy
100Base-TX
Auto
Negotiation
Full
Duplex
—
—
—
— —
—
Troubleshooting
10Base-TX
Half Full
Half
Duplex Duplex
Duplex
—
— —
—
—
— —
—
—
—
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