Table of Contents
Troubleshooting
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Summary of Contents for LG WM2350H*C
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Page 1: Washing Machine
Website: http: //www.LGEservice.com E-mail: http: //www.LGEservice.com/techsup.html WASHING MACHINE SERVICE MANUAL CAUTION READ THIS MANUAL CAREFULLY TO DIAGNOSE PROBLEMS CORRECTLY BEFORE SERVICING THE UNIT. MODEL: WM2350H*C MODEL: WM2350H*C... - Page 2 MAR. 2007 PRINTED IN KOREA P/No.: MFL30599168...
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Page 3: Table Of Contents
CONTENTS 1. SPECIFICATIONS .........................3 2. FEATURES & TECHNICAL EXPLANATION ................4 3. PARTS IDENTIFICATION ......................7 4. INSTALLATION & TEST ....................... 8 5. OPERATION ..........................11 6. WIRING DIAGRAM/PROGRAM CHART ..................13 7. TROUBLESHOOTING.........................14 7-1. BEFORE PERFORMING SERVICE ...................14 7-2. QC TEST MODE.........................14 7-3. -
Page 4: Specifications
1. SPECIFICATIONS ITEM WM2350H*C COLOR W:BLUE WHITE, R:CANDY APPLE RED POWER SUPPLY AC 120 V, 60 Hz PRODUCT WEIGHT 190lb (86kg) WASHING 280 W ELECTRIC POWER DRAIN MOTOR 80 W CONSUMTION WASH HEATER 1000 W WASH 46 rpm REVOLUTION SPEED... -
Page 5: Features & Technical Explanation
2. FEATURES & TECHNICAL EXPLANATION 2-1. FEATURES ■ Ultra Capacity The Larger drum enables not just higher head drop and stronger ??? °º± ?? øπæ‡ centrifugal force, but also less tangling and wrinkling of the laundry. Heavier loads, such as king size comforters, blankets, and curtains, can be washed. -
Page 6: Water Level Control
2-2. NEURO FUZZY WASHING TIME OPTIMIZATION To get the best washing performance, optimal time is determined by the water temperature, the selected washing temperature, and the size of the load. water temperature washing time the best selected NEURO- washing washing rinsing time temperature FUZZY... -
Page 7: Child Lock
2-5. THE DOOR CAN NOT BE OPENED ● While program is operating ● When a power failed and power plug is taken out in operation ● While Door Lock lights turn on. ● While the motor is in the process of intertial rotating, through the operation is paused. 2-6. -
Page 8: Parts Identification
3. PARTS IDENTIFICATION Shipping Bolts Power Plug Control Panel Drain Hose Dispenser Drum Door Seal Door Lower Cover Cap Adjustable Feet Drain Plug Drain Pump Filter ■ ACCESSORIES Hot and Cold Non-skid pads Caps (4) Water Hoses (for covering shipping bolt holes) Wrench Tie Strap (for securing... -
Page 9: Installation & Test
4. INSTALLATION & TEST Before servicing, ask the customer what the trouble is. Check the setup (power supply is 120 V AC, remove the transit bolts..). Check with the troubleshooting guide. Plan your service method by referring to the disassembly instructions. Service the unit. - Page 10 ■ HOW TO CONNECT THE INLET HOSE • Verify that the rubber washer is inside of the valve connector. • Tighten the inlet hose securely to prevent leaks. ■ CONNECT THE DRAIN HOSE · Make sure that the hose is not twisted. ·...
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Page 11: Test Operation
TEST OPERATION Preparation for Press the POWER button. Press the Start/Pause washing. button. •Connect the power plug to •Listen for a click to determine if the outlet. the door has locked. •Connect the inlet hoses. Check the water heating Check the automatic Check the water supply. -
Page 12: Operation
5. OPERATION • WM2350H*... - Page 13 5. OPERATION CUSTOM PROGRAM, COLDWASH™ EST. TIME REMAINING • CUSTOM PROGRAM allows you to store a customized wash cycle • This display shows: for future use. a) the estimated time remaining in the cycle when operation. • COLDWASH™ : Use this function to wash without hot water and heating. b) an error code when an error has been detected.
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Page 14: Wiring Diagram/Program Chart
6. WIRING DIAGRAM PROGRAM CHART 1 2 3 4 5 6 1 2 3 1 2 3 4 1 2 3 4 5 6 1 2 3 4 3 2 1 1 2 3 1 2 3 1 2 3 1 2 3 4 1 2 3 4 5 6 1 2 3 4... -
Page 15: Troubleshooting
7. TROUBLESHOOTING 7-1. BEFORE PERFORMING SERVICE ■ Be careful of electric shock when disconnecting parts while troubleshooting. ■ The voltage of each terminal is 120 V AC and DC when the unit is plugged in. 7-2. QC TEST MODE. The washer must be empty and the controls must be in the off state. 1. -
Page 16: Error Display
7-4. ERROR DISPLAY • If you press the START/PAUSE button when an error is displayed, any error except 『 』 will disappear and the machine will go into the pause status. • In case of 『 』 , 『 』 , 『 』... - Page 17 ERROR SYMPTOM CAUSE • The connector (3-pin, male, white) in the MOTOR HARNESS is not connected to the connector (3-pin, female, white) of STATOR ASSEMBLY. • The electric contact between the connectors (3-pin, male, white) in the MOTOR HARNESS LOCKED and 4-pin, female, white connector in the MAIN PWB MOTOR ASSEMBLY is bad or unstable.
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Page 18: Error Diagnosis And Check List
8. ERROR DIAGNOSIS AND CHECK LIST 8-1. DIAGNOSIS AND SOLUTION FOR ABNORMAL OPERATION SYMPTOM GUIDE FOR SERVICE CALL No power Is the power plug connected firmly to 120 V AC outlet? Power failure? or Breaker opened? Is the outlet controlled by a switch? Visit to service. - Page 19 SYMPTOM GUIDE FOR SERVICE CALL Door error Was the load too large? Visit to service. Drain trouble Visit to service.
- Page 20 SYMPTOM GUIDE FOR SERVICE CALL Suds overflow from the Is a HE (High Efficiency) detergent used? appliance. (In this condition, wash and spin do not operate normally) Is the proper amount of detergent used as recommended? Recommend to reduce the amount of detergent.
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Page 21: Fault Diagnosis And Troubleshooting
8-2. FAULT DIAGNOSIS AND TROUBLESHOOTING CAUTION 1. Be careful of electric shock if disconnecting parts while troubleshooting. 2. First of all, check the connection of each electrical terminal with the wiring diagram. 3. If you replace the MAIN PWB ASSEMBLY, reinsert the connectors correctly. NO POWER Check the fuse or reset Is the supplied voltage 120 V AC? - Page 22 VIBRATION & NOISE IN SPIN Have all the transit bolts and base packing Remove the transit bolts been removed? and Base packing. Is the washer installed on a solidly constructed Move the washer or floor? reinforce the floor. Check if the washer is perfectly level as follows: ase Packing Level Check the leveling of the washer with a Level...
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Page 23: No Water Supply
NO WATER SUPPLY Is water supply shut-off? Is the tap opened? Open the tap. When you press both CUSTOM PROGRAM Check the AIR CHAMBER button and PRE-WASH button simultaneously, is and the tube (clogged). the water level frequency below 246? Is the inlet valve filter clogged? Clean the filter. - Page 24 LIQUID DETERGENT/SOFTENER/BLEACH DOES NOT FLOW IN Refer to Prewash Is water supplied? Bleach ot water 「NO WATER SUPPLY」 Check the wiring on the Are the plugs correctly connected to the terminals of dispenser. the INLET VALVE ASSEMBLY? Main wash Put it in the correct Is liquid detergent/softener/bleach put in the correct SOFTENER compartment.
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Page 25: Heating Without Water
HEATING WITHOUT WATER When pressing CUSTOM PROGRAM and PRE-WASH at the same time after draining, is the water level Replace the frequency 255? SENSOR SWITCH When pressing WASH/RINSE and DELAY WASH ASSEMBLY. buttons at the same time while washing, is the water level frequency between 230 - 243 ? Replace the MAIN PWB Check the voltage between two pins while pressing... - Page 26 WASH HEATER TROUBLE Blue Black Yellow Replace the Heater Assembly HEATING CONTINUOUSLY ABOVE THE SETTING WATER TEMPERATURE CUSTOM PROGRAM and WASH/RINSE button Extra Hot: 70 °C Water Temperature [°C] When checking the THERMISTOR on the tub, Push the THERMISTOR is the THERMISTOR loose? tightly to the rubber.
- Page 27 SPIN TROUBLE Check the SENSOR SWITCH ASSEMBLY or HOSE (Pressure). Check during spin if the frequency of the water If the problem is on the SENSOR level is 248 or more. SWITCH ASSEMBLY or the HOSE, replace the SENSOR SWITCH ASSEMBLY or the HOSE.
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Page 28: Disassembly Instructions
9. DISASSEMBLY INSTRUCTIONS ✽ Be sure to unplug the machine out of the outlet before disassembling and repairing the parts. CONTROL PANEL ASSEMBLY TOP PLATE ASSEMBLY ① ① Unscrew 2 screws on the back of the top plate. ② ② Pull the top plate backward and upward as shown. ⇩... - Page 29 MAIN PWB ASSEMBLY ① ① Disconnect the SENSOR SWITCH ASSEMBLY. ② ② Remove the Protect Cover. PROTECT COVER ③ ③ Disconnect the connectors. ④ ④ Unscrew 1 screw on the back. ⑤ ⑤ Disassemble the Main PWB.
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Page 30: Noise Filter
DISPENSER ASSEMBLY ① ① Disassemble the top plate assembly. ② ② Pull out the drawer. ③ ③ Push out the DISPENSER ASSEMBLY after unscrew 2 screws. ④ ④ Unscrew the nut at the lower part of the dispenser. ⑤ ⑤ Disassemble the 4 connectors from the valves. ※... - Page 31 CABINET COVER ① ① Unscrew the 5 screws from upper of the canbinet cover. ② ② Unscrew the screw from filter cover. ③ ③ Put a flat ( - ) screwdriver or putty knife into the both sides of the filter cover, and pull it out. ④...
- Page 32 ⑤ ⑤ Open the door. ⑥ ⑥ Disassemble the clamp assembly. ⑦ ⑦ Tilt the cabinet cover. ⑧ ⑧ Disconnect the door switch connector. ※ ※ NOTE: When assembling the CABINET COVER, connect the connector. ⑨ ⑨ Lift and separate the cabinet cover. ⑩...
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Page 33: Door Lock Switch Assembly
DOOR ① ① Open the door. ② ② Unscrew the 7 screws from the HINGE COVER. ③ ③ Put a flat ( - ) screwdriver into the openng of the hinge, and pull out the hinge cover. ④ ④ Unscrew a screw from the lower side of door. ⑤... - Page 34 PUMP ① ① Disassemble the cabinet cover. ② ② Separate the pump hose, and the bellows. ③ ③ Disassemble the pump assembly in arrow direction. HEATER ① ① Disassemble the cabinet cover. ② ② Separate 2 connectors from the heater. ③...
- Page 35 MOTOR/DAMPER ① ① Disassemble the back cover. ② ② Remove the bolt. ③ ③ Pull out the Rotor. ① ① Unscrew the 2 screws from the tub bracket. ② ② Remove the 6 bolts on the stator. ③ ③ Unplug the 2 connectors from the stator. ①...
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Page 36: Exploded View
11. EXPLODED VIEW 11-1. CABINET & CONTROL PANEL ASSEMB “The following parts are not illustrated" Description Loc No. *Owner’s Manual G001 *Energy Label G002 *Service Manual G004 Printed materials F215 *Wiring Diagram G005 *Quick Start Guides G006 A485 G007 *Installation Sheet F210 *Non-Skid pads G010... -
Page 37: Drum & Tub Assembly
11-2. DRUM & TUB ASSEMBLY K143 K123 K350 K360 K351 F140 K610 K411 K410 K611 K115 F466 K110 K141 K111 K117 K140 F310 F315 K571 F465 K142 K190 K572 F463 F464 K122 K570 K516 K130 K125 K530 K320 K121 K510 K135 K131 K342... -
Page 38: Dispenser Assembly
11-3. DISPENSER ASSEMBLY F322 F323 F462 F321 F300 Inlet Valve Filter SVC F180 COLD (BLUE) HOT (ORANGE) F170 F160 F227 F226 F225 F430 F220 F441 F120 HOT (RED) F130 A275 COLD (BLUE) A276 F432...
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I have a LG WM2350H*C washing machine that is not working. It will not spin and dry the clothes. Wanted to check to see if it iunder warranty