Service & Repairs; How To Obtain Service Or Other Information - Motorola moto x User Manual

Thank you for choosing a Motorola product.
Service & Repairs
If you have questions or need assistance, we're here to help.
Go to motorola.com/support, where you can select from a number of customer care options. You
can also contact the Motorola Customer Support Center at 1-800-734-5870 (United States), 1-888-
390-6456 (TTY/TDD United States for hearing impaired), or 1-800-461-4575 (Canada).
How to Obtain Service or Other
Information
Please access and review the online Customer Support section of Motorola's consumer website
prior to requesting warranty service.
If the Product is still not functioning properly after making use of this resource, please contact the
Warrantor listed at the Motorola website or the contact information for the corresponding location.
A representative of Motorola, or of a Motorola Authorized Repair Center, will help determine
whether your Product requires service. You may be required to download, or otherwise obtain and
accept software updates from Motorola or a Motorola Authorized Repair Center. You are
responsible for any applicable carrier service fees incurred while obtaining the required downloads.
Complying with the warranty process, repair instructions and accepting such software updates is
required in order to receive additional warranty support.
If the software update doesn't fix the problem, you will receive instructions on how to ship the
Product to a Motorola Authorized Repair Center or other entity.
To obtain warranty service, as permitted by applicable law, you are required to include: (a) a copy of
your receipt, bill of sale or other comparable proof of purchase; (b) a written description of the
problem; (c) the name of your service provider, if applicable; (d) your address and telephone
number. In the event the Product is not covered by the Motorola Limited Warranty, Motorola will
inform the consumer of the availability, price and other conditions applicable to the repair of the
Product.
To obtain service or other information, please access and review the online Customer
Support section of Motorola's consumer website at motorola.com
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