BEFORE YOU CALL
Before you call for service, review this list. It may save you time and expense. The list includes common
occurrences that are not the result of defective workmanship or materials in this appliance.
Surface burners do
ﬂ ame burns half way
Surface burner ﬂ ame
(Solutions to Common Problems)
Surface Control knob has not been completely turned to LITE. Push in and turn the Surface
Control knob to LITE until burner ignites and then turn control to desired ﬂ ame size.
Be sure gas supply valve is open.
Burner ports or slots are clogged. With the burner off, use a small-gauge wire or needle to
clean ports or slots.
Power cord is disconnected from outlet (electric ignition models). Be sure cord is plugged
securely into outlet.
Electrical power outage (electric ignition models). Burners can be lit manually. See Setting
Surface Controls in this Owner's Guide.
Burner ports or slots are clogged. With the burner off, clean ports with a small-gauge wire
or needle to clean ports or slots.
Moisture is present after cleaning. Lightly fan the ﬂ ame and allow burner to operate until ﬂ ame
is full. Dry the burners thoroughly following instructions under General Cleaning.
Dust particles in main line. Allow the burner to operate a few minutes until ﬂ ame turns
In coastal areas, a slightly orange ﬂ ame is unavoidable due to salt air.