General Faq - Four Audio DBS1 User Manual

Also check https://www.audinate.com/resources/networks-switches for suitable network switches
Can I use the DBS1 on a wireless network?
Audio streaming and control over wireless LAN (Wi-Fi) is intentionally blocked by all Audinate software
applications. A Dante® device will not appear in the Dante® Controller if it is connected over wireless LAN.
Do I have to deactivate my wireless LAN adaptor?
Our experience is, that Wi-Fi can be kept activated without hassle. In case of problems, especially network
problems, it is worth to check again with deactivated Wi-Fi adapter.

10.3. General FAQ

Many options, features and behaviours that a user may expect to be device specific are actually Dante® specific.
Thus, most of the following explanations are copied from the Dante® Controller user manual or online FAQ.
Consult these resources for Dante® related information:
 http://dev.audinate.com/GA/dante-controller/userguide/pdf/latest/
 https://www.audinate.com/resources/faqs
Why does the DBS1 not detect the sample rate automatically?
Dante® supports different sample rates simultaneously within one network. So before subscribing to a
transmitting device the sample rate needs to be selected with Dante® Controller. After that, Dante® Controller
allows subscriptions to transmitting devices running with same sample rate only.
Keep in mind that the DBS1 can receive flows from different transmitting devices and auto detection of sample
rate would fail if transmitting devices are not running with equal sample rates.
Why does the DBS1 not playback audio if connected directly to a computer with Dante® Virtual Soundcard as
external soundcard?
Dante® is an audio network, not a point to point connection. DBS1 as a receiver and/or transmitter, always
needs to be subscribed to the desired transmitter even if there is only one transmitter in the network. Audio
routes are most frequently configured using the Dante® Controller software, running on any Windows or Mac
OSX computer that is attached to the Dante® network. Dante® Controller and Dante® Virtual Soundcard can be
used on the same computer.
Dante® Controller is not displaying details under Clock Status or Device Status. What's wrong?
This symptom indicates that the Dante® services cannot communicate with the Dante®-enabled devices on the
network. This may be caused by port blockage due to protection software, or by the failure of a background
service.
On a Windows PC make sure that no third-party firewalls or Internet protection products are active on the
computer. Dante® software will automatically adjust the built-in Windows firewall.
If you have multiple network interfaces (NICs) on the computer, disable any that are not being used by
Dante®.
Check the Services application (Start Menu -> Control Panel -> Administrative Tools -> Services) to see that the
Dante® Control and Monitoring service is running. Restart this service if necessary.
Date: 2016-02-18
DBS1 user manual
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