Cannot Scan A Document - Canon i-SENSYS MF3010 User Manual

Cannot Scan a Document

Is your
computer
working
properly?
YES
Has the MF
Toolbox
been
installed?
YES
Is your
USB hub or
repeater
working
properly?
YES
Are you
using a
USB 2.0-
compatible
USB hub?
NO
After
installing
the
software
that comes
with this
machine,
did you
install a
TWAIN-
compatible
application?
NO
Is the
machine
recognized
in
[Scanners
and
NO Restart your computer.
NO Install it.
See the Starter Guide.
NO Connect the USB cable directly to a computer and scan your document to see if it works
properly. If the scan completes successfully, make sure that your USB hub or repeater
works properly.
YES Follow the steps in the procedure below:
Connect a USB cable directly to the computer.
If your computer has two or more USB ports, connect the machine to another USB
port.
If the problem still persists, follow the steps in the procedure below to modify the INI file.
We recommend that a backup copy of the file be created before modifying the file.
(1) Open the following files in Notepad or a text editor application.
Windows 2000
winnt\system32\CNCMFP38.INI
Windows XP/Vista/7
windows\system32\CNCMFP38.INI
(2) In the [ScanSize] section, change "Read512Bytes=0" to "Read512Bytes=1" and save
the file. Do not modify any other parts.
YES There is a possibility that TWAIN may have been replaced by a wrong one. If this
happens, you are unable to perform a scan. To solve the problem, uninstall the software
and install it again.
"Uninstalling the Software"
See the Starter Guide.
NO Make sure the machine is recognized.
(1) Open the [Scanners and Cameras] folder or [Scanners and Cameras Properties] folder.
"Basic Windows Operations"
(2) The machine is recognized when the driver for the machine is displayed. If not,
uninstall the software and install it again.
"Uninstalling the Software"
030E-069