Scanning Problems - Canon i-SENSYS MF3010 User Manual

Scanning Problems

See the following sections.
Cannot scan a document.
Cannot scan multiple documents to create a combined multi-page PDF file.
During scanning, a computer connected to the machine freezes or is disconnected.
In the event that applications installed from the User Software CD-ROM that comes with the machine are not properly
registered in the MF Toolbox.
A different application opens when you want to scan a document.
Scanned images are spotted or distorted.
A scanned image is displayed larger (or smaller) than its actual size on the computer screen.
Cannot scan highlighting marks.
Cannot scan a document.
Refer to the following section:
"Cannot Scan a Document"
Cannot scan multiple documents to create a combined multi-page PDF file.
Start ScanGear MF, access the Preferences dialog box, and clear the check box next to [Automatically Quit ScanGear
after Scanning] before you perform a scan. When this check box is selected, you can only perform a scan from the platen
glass.
During scanning, a computer connected to the machine freezes or is disconnected.
Quit all running applications to increase the memory usage.
Make sure that the machine has sufficient free hard disk space when scanning documents at a high resolution. To scan
an A4-sized document at a resolution of 600 dpi in full color, for example, a minimum of 300 MB of free space is
required.
If an error occurs while scanning a specific image for Photoshop, access the [Edit] menu, select [Preferences], and click
[Memory & Image Cache]. Set [Memory Usage] somewhere between 50 and 60 %.
The scanner driver may not be installed properly. Uninstall the software and install it again.
"Uninstalling the Software"
See the Starter Guide.
In the event that applications installed from the User Software CD-ROM that comes with the
machine are not properly registered in the MF Toolbox.
Applications are automatically registered to the MF Toolbox once they have been installed. They are not, however, if
installed while the MF Toolbox is open. To access these applications from the toolbox, you need to manually register
them to the toolbox.
"Using the MF Toolbox"
A different application opens when you want to scan a document.
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