LG G5 User Manual page 286

Message
Files do not
open
The screen
does not turn
on when I
receive a call.
No sound
Hangs up or
freezes
Check the
battery
module
Appendix
Possible causes
Unsupported file format
Proximity sensor problem
Vibration mode
Intermittent software
problem
Insert wrong battery
module.
Insert damaged module
or insert the module not
properly.
Possible corrective measures
Check the supported file
formats.
If you use a protection tape
or case, make sure it has not
covered the area around the
proximity sensor. Make sure that
the area around the proximity
sensor is clean
Check the settings status in
the sound menu to make sure
you are not in vibration or no
interruptions mode.
If the screen freezes or the
phone does not respond when
you try to operate it, remove
the battery and reinsert it. Then
power the phone back on.
Alternatively, try to perform a
software update through the
website.
See Installing the battery for
details.
Device specifications may
vary depending on the area or
service provider. To purchase
additional battery modules
or compatible optional items,
contact an LG Electronics
Service Centre for support.
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