ROHS FI8918 User Manual page 42

WWW.FOSCAM.COM FI8918/FI8918W User Manual
1 ActiveX controller is not installed correctly (see more details: Figure 2.10~Figure 2.12).
2 The port which camera used is blocked by Firewall or Anti-virus software. Please change
another port number and try again. (Figure 4.2)
3 Port forwarding is not successful (see more details in Quick Installation Guide—How to set
DDN Service settings)
Double check these settings and make sure they are correct.
4.1.5 IP Camera Tool could not find camera's IP
Please check if the camera works well. Check if network cable is loose or not.
Make sure DHCP is enabled in your router, don't enable MAC address filter.
Make sure that firewall or anti-virus software does not block the camera. You can add the
camera as a trusted site in your firewall or anti-virus software.
4.1.6 UPnP always failed
UPnP only contains port forwarding in our recent software. Sometimes, it may be failed to do port
forwarding automatically because of firewall or anti-virus software. It also has much relation with
router's security settings. So we recommend you do port forwarding manually. You can view
your camera in internet successfully after you do port forwarding manually in your router.
4.1.7 Couldn't find the shortcut on desktop after install IP camera tool
If you use Windows7 or Vista, You could not find the shortcut on desktop after install the IP
camera tool, please check if the path of the tool port to is correct or not.
For example, as it was pointing to C:\Windows\System32\IPCamera.exe.
Please fix this by pointing the shortcut to the correct path
C:\Windows\SysWOW64\IPCamera.exe. After this you could use the shortcut without any
problems.
4.1.8 I can't change the record path
When you use Windows7 or Vista, you may be not able to change the record path for the
security settings of computer. Please add the camera as a trusted site to solve this issue. The
step is
IE browser Tool Internet Proper Security Trusted sites Sites Add
4.1.9 I can't find multi-device settings and record icon
Record and multi-device function are controlled by activeX controller.
So if you use Firefox, Google chrome and safari, it is impossible to use these function.
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