Troubleshooting - Nokia 6010 User Manual

22 Troubleshooting

This section provides a table that lists some of the most commonly encountered
problems and provides possible causes and solutions.
Problem
My phone is not
charging.
My phone is not
making/answering calls.
I cannot listen to my
voice messages.
Possible cause
The charger and the phone
are not properly connected.
The charger is not properly
plugged in.
The battery is not charged.
The signal strength is poor.
You do not have voice mail
service.
You have not set up your
voice mailbox with your
service provider.
You have not saved your
voice mail number in your
phone.
The voice mail number you
have saved is incorrect.
You have forgotten your
password or are entering
it incorrectly.
114
Possible solution
Securely connect the
charger to the phone.
Make sure that the charger
is plugged in correctly.
Charge the battery.
If you are indoors, move
toward a window.
Call your wireless service
provider.
Call your wireless service
provider.
Refer to "Voice features"
on page 44.
Call your wireless service
provider.
Call your wireless service
provider.
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