Scope Of Manual; Warranty And Service Support; Warranty Period; After Warranty Period - Motorola GP328 Detailed Service Manual

Section 1
INTRODUCTION
1.0

Scope of Manual

This manual is intended for use by service technicians familiar with similar types of equipment. It
contains service information required for the equipment described and is current as of the printing
date. Changes which occur after the printing date may be incorporated by a complete Manual revision
or alternatively as additions.
NOTE Before operating or testing these units, please read the Safety Information Section in the
front of this manual.
2.0

Warranty and Service Support

Motorola offers long term support for its products. This support includes full exchange and/or repair of
the product during the warranty period, and service/repair or spare parts support out of warranty. Any
"return for exchange" or "return for repair" by an authorised Motorola Dealer must be accompanied by
a Warranty Claim Form. Warranty Claim Forms are obtained by contacting an Authorised Motorola
Dealer.
2.1

Warranty Period

The terms and conditions of warranty are defined fully in the Motorola Dealer or Distributor or Reseller
contract. These conditions may change from time to time and the following notes are for guidance
purposes only.
In instances where the product is covered under a "return for replacement" or "return for repair"
warranty, a check of the product should be performed prior to shipping the unit back to Motorola. This
is to ensure that the product has been correctly programmed or has not been subjected to damage
outside the terms of the warranty.
Prior to shipping any radio back to the appropriate Motorola warranty depot, please contact Customer
Services. All returns must be accompanied by a Warranty Claim Form, available from your Customer
Services representative. Products should be shipped back in the original packaging, or correctly
packaged to ensure no damage occurs in transit.
2.2

After Warranty Period

After the Warranty period, Motorola continues to support its products in two ways.
1. Motorola's Accessories and Aftermarket Division (AAD) offers a repair service to both end
users and dealers at competitive prices.
2. AAD supplies individual parts and modules that can be purchased by dealers who are techni-
cally capable of performing fault analysis and repair.
1-1