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Troubleshooting
Before sending the motherboard for RMA
repair, try to go over troubleshooting
guide first to see if your got similar
symptoms as mentioned below.
The power is not on.
Connect the AC power cord to an
y
electrical outlet securely.
Check if all ATX power connectors like
y
JPWR1~2 is connected from the power
supply to the motherboard?
Some power supply units have a power
y
button on the rear side, make sure the
button is turned on.
Check if the power switch cable is
y
connected to JFP1 pin header properly.
Verify the Clear CMOS jumper JBAT1 is
y
set to Keep DATA.
Test with another known working
y
power supply of equal or greater
wattage.
The power is on, but no signal to
monitor
Connect the monitor power cord to a
y
electrical outlet securely.
Make sure the monitor is turned on.
y
Select different inputs on the monitor.
y
If 3 long beeps are heard, remove all
y
memory modules and try to install only
one memory module into the DIMM1
slot first and then restart the computer.
If 1 long 2 short beeps are heard,
y
remove and reinstall the graphics card
and then restart the computer.
Test with another known working
y
graphics card.
The computer does not boot after
updating the BIOS
Clear the CMOS.
y
Use the secondary BIOS to bootup the
y
system (Only for motherboard with
Dual BIOS)
62
Troubleshooting
Lost BIOS password
Clear the CMOS, but that will cause
y
you to lose all customized settings in
the BIOS.
There is no audio
Adjust the volume.
y
Connect the speakers/headphones to
y
audio ports on the motherboard rear
IO panel.
Test with another known working
y
speaker or headphone.
There is no network
Make sure the network chipset driver
y
has been installed.
Verify if the network cable is properly
y
connected and make sure the LAN port
LEDs are properly illuminated.
Verify your TCP/IP settings.
y
Restart or reset your router.
y
Test with another known working LAN
y
cable.
The USB device is not working
Make sure your USB driver has been
y
installed.
Verify if USB device is listed in
y
Windows
Device Manager.
®
Connect the USB device to other USB
y
port on the motherboard rear IO panel.
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