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Commander NT40 System Administration Manual

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  • Page 1 Return to Menu NT40 System Administration Manual...
  • Page 2 System Administration Manual Commander® NT40 P0988825 Issue 04 Printed in Canada 742/259 DOC-NT-SAM40-A...
  • Page 3 All rights reserved. No part of this document may be released, distributed, reproduced, copied, stored or transmitted in any form or by any means, without prior written permission of Commander Australia Limited. Commander is the registered trademark of Commander Australia Limited...
  • Page 4 ® Commander CustomCare Online Commander CustomCare Online has been set up by Commander to help you administer and maintain the Commander NT. Help Desk Documentation suggestions The Help Desk is staffed by If you find any problems with the personnel experienced in all areas documentation for this Commander of customer premises equipment.
  • Page 5 Fax the copy to: 1800 044 113 Name: __________________________________________________ Company: __________________________________________________ Address: __________________________________________________ __________________________________________________ State: _______________________________ Postcode: __________ Telephone: _______________________________ Fax: ______________ Manual: Commander NT40 System Administration Manual Issue 04 Suggestions: _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________...

  • Page 6: Table Of Contents

    Table of contents SECTION I: Getting started with Commander® NT40 Chapter 1 Tutorial 16 Regulatory information 16 You must be the Administrator! 16 What is programming? 17 Before you start 17 Making changes is simple 17 Using keys 17 The programming overlay 23...
  • Page 7 vi / Chapter 4 Programming stations and peripherals 59 Stations & Peripheral 59 Assigning a line to a station (line access) 59 Assigning line pool access 62 Assigning a Prime line to a station 63 Assigning intercom keys to a station 64 Assigning an Answer station to a keystation 65 Setting station Originating Line Identification 66 Chapter 5 Software keys 69...
  • Page 8 / vii Assigning calling privileges (Class of Service Password) 91 Locking a station 96 Preventing Last Number Redial 97 Preventing Saved Number Redial 98 Preventing Recall 99 Preventing Redirect 99 Chapter 10 Programming station capabilities 101 Seeing what has been programmed on a station 102 Setting divert 102 Programming Do Not Disturb on Busy 106 Programming Handsfree 107...
  • Page 9 viii / Programming the queue timeout 132 Programming the overflow station 133 Setting the name 133 Checking hunt group metrics 134 Chapter 13 Programming feature settings 137 Background music 137 On hold 137 Handset volume 138 Camp timeout 139 Park timeout 140 Park Mode 140 Transfer revert 142 Network revert 142...
  • Page 10 / ix Setting dial mode for SLTAs 166 Setting receive system tones for SLTAs 167 Chapter 16 Moving and copying 169 Station relocation 169 Copying programming for keystations 171 Chapter 17 Programming services 175 Using alternate or scheduled services 175 Turning Services on or off 176 Designating alternate routes for calls 179 Programming routes 183...
  • Page 11 1st Display 203 Auto called ID 204 Log space 205 Chapter 21 Auto Attendant 207 System Answer 208 Custom Call Routing (CCR) 209 Customising System Answer and CCR 210 Programming CCR lines 214 Fax switch feature 221 Chapter 22 Remote access 227 Remote access packages 227 Remote line access 230 Chapter 23 Maintenance 233...
  • Page 12 / xi Using keystation features 245 Chapter 26 About Commander NT Keystations 247 T7316 Keystation 247 M7310N Keystation 248 M7208/T7208 Keystations 248 T7100/M7100N Keystations 249 T7000/M7000 Keystations 249 M7324N Keystation 250 Principal Keystation 250 Advantage Keystation 250 Standard Keystation 251...
  • Page 13 xii / Privacy feature (external calls only) 268 Answering the next queued call 268 Answering hunt group calls 269 Multiple appearances of DDI lines 269 Using SWCA line buttons 270 Using Handsfree 272 Making calls without lifting the handset 273 Answering a keystation using Directed Pickup 274 Answering a keystation using Pickup Group 275 Answer keys 276...
  • Page 14 / xiii Remote paging 306 Voice Call 306 Chapter 34 Diverting calls 309 Diverting all calls 309 Line redirection 310 Chapter 35 Saving time with features 315 Using System Speed Dial 315 Using Autodial 315 Using Redial 318 Programming memory keys 318 Using Callback 320 Using Hotline 321 Chapter 36 Using Display Features 323...
  • Page 15 Volume bar 344 Wall mounting 344 Uninterruptible power supply (UPS) 344 Changing to tone dialling 345 Using your Commander NT40 from an external location 345 Tones 348 Answer keys 348 Control station 349 Chapter 40 List of Commander NT features 351...

  • Page 16: Section I: Getting Started With Commander® Nt40

    SECTION I: Getting started with Commander® NT40 P0988825 Issue 04 System Administration Manual...

  • Page 17: Chapter 1 Tutorial

    Commander NT40 Compact supports up to four PSTN lines or eight ISDN lines and eight Commander NT40 keystations and peripherals. You can expand the Commander NT40 system to eight PSTN lines or 16 ISDN lines or 24 Commander NT40 keystations by using a Digital Station Cartridge or NT40 Services/Expansion Cartridge for BRA ISDN.

  • Page 18: What Is Programming

    By following instructions on the keystation display and pressing a few keys, you can change some of the Commander NT settings to suit the specific needs of your business. This tutorial contains exercises that...
  • Page 19 18 / Tutorial T7316 Keystation M7324N Keystation M7310N Keystation Advantage Keystation Principal Keystation System Administration Manual P0988825 Issue 04...
  • Page 20 Tutorial / 19 The next illustration numbers the keys that are used for both day-to- day communication and programming on the M7310N Keystation. Used for dialling numbers when you are making calls. It’s also used for entering Dial pad numbers and letters when you’re programming. Shows instructions for everyday calling as well Display as for programming.
  • Page 21 T7xxx series, shown in the left column in the table below, are used throughout this guide. The table also shows the corresponding programming icons for the M7xxxN series Keystations and the Commander NT Keystations. Principal M7324N T7316, T7208...
  • Page 22 Tutorial / 21 Entering names using the dial pad When you want to use a key to spell a name, such as naming a hunt group during programming, the function of the key changes according to the number of times you press the key. The following illustration ‹...

  • Page 23: Viewing Your Programming Updates

    22 / Tutorial The most common display key labels are: changes a programmable setting CHANGE moves the cursor one space to the left BKSP (backspace) and deletes a character, enabling you to re-enter a number or letter copies the settings of items like lines, stations, COPY and filters to an item of the same type gives the user the option to directly enter data...

  • Page 24: The Programming Overlay

    Tutorial / 23 The programming overlay When you begin programming, a group of keys on the keystation become the keys for moving through programming headings and settings. The programming overlay is a paper cutout that shows what the four keys do during programming. Placing the programming overlay on the keystations Business Series...
  • Page 25 24 / Tutorial Heading Back Show Next M7310N Keystation Norstar Programming Overlay Heading Show Back Next Principal Keystation Norstar Programming Overlay Heading Show Back Next Advantage Keystation System Administration Manual P0988825 Issue 04...

  • Page 26: A Map For Working In Programming

    Once you know how to start a programming session and use the –, ≠, “ and ‘ keys, you’re ready to customise the Commander NT40 for your workplace, and keep it up to date. The following headings are what you’ll see when you move through the display menu after pressing ≤••¤flfl‹››...
  • Page 27 Parameters for ONN Blocking. (Call Line Restriction (CLIR)) Software keys Software Keys - Location for entering password numbers provided by the Commander Customer Response Centre, that enable the technician to activate system capabilities such as the Auto Attendant and Hospitality Services group of features.

  • Page 28: Starting And Ending A Programming Session

    Tutorial / 27 Starting and ending a programming session Try the starting procedure now, on your Commander NT Keystation. ≤ 1. Press Feature 2. Press Password: It’s the same as pressing ••¤flfl‹››. RETRY ••Ç؈ÏÈÌ. 3. Press ‡¤‡fi°‡ ÍÅ∏ÒËÍ is the Stns&Peripheral...

  • Page 29: Using Passwords To Access Programming

    The Commander NT40 system automatically assigns station 221 as the Prime station for each exchange line. The Prime station provides backup answering for all unanswered calls coming in on the exchange line.

  • Page 30: Chapter 2 Frequently Used Programming Operations

    Think of a telephone number that everyone in your office calls regularly. Write it down. You are going to program your Commander NT so that anyone in your office can dial that number using a three-digit Speed Dial code. Begin the programming session ≤...
  • Page 31 30 / Frequently used programming operations 7. Press ≠ 001:No number Your display shows No CHANGE number or the number currently assigned to the code. Add the telephone number 8. Press CHANGE. 001:_ CANCL 9. Use the dial pad to dial the 001:XXXXXXX Your display shows the number that you wrote...
  • Page 32 Frequently used programming operations / 31 Program the name The system has a standard name to display, so it is not necessary for you to program one. However, if you have chosen not to display the telephone number, you will probably want a specific name instead. Also, if you want to use the alpha tagging feature, you must enter a name for system speed dial numbers.

  • Page 33: Assigning Names Instead Of Numbers

    32 / Frequently used programming operations End the session ® 23.Press End of session After a few seconds, the time and date appear on the display. Test the Speed dial ≤ ‚. 1. Press Speed dial 2. Press ‚‚⁄. The number is dialled BANK OF JAPAN automatically on the TRANSFER...
  • Page 34 Frequently used programming operations / 33 Select the station 4. Press ≠ Show stn#:___ 5. Enter the station number 222: 222 This tutorial shows station for the office manager. COPY FIND number 222 as an example. 6. Press ≠ Line access COPY 7.

  • Page 35: Changing The Time And Date On The Display

    In this exercise, you will change the time to 01:30 PM, the date to your birthday, and the year to 01. Note: If you have Automatic Time and Date, the network automatically updates your Commander NT system. See "Automatic Time and Date" on page 82. Begin the programming session ≤...
  • Page 36 Frequently used programming operations / 35 8. Press CHANGE. The AM and PM display appears only if you have CHANGE entered an hour less than 12 in step 7 above. 9. Press OK Hour:XX NEXT CHANGE 10.Press ‘. Minutes: 01 NEXT CHANGE 11.Press CHANGE.

  • Page 37: Creating A Restriction For Call Barring

    36 / Frequently used programming operations 21.Press the dial pad keys to Day: xx Enter two digits for the day enter your birthday. NEXT CHANGE of the month. End the session ® 22.Press End of session After a few seconds, the time and date appear on 23.Repeat the exercise to the display.
  • Page 38 Frequently used programming operations / 37 Select a dialling restriction 4. Press ≠. Enter the station number of Show stn#:__ the keystation LIST 5. Press ≠. Line access COPY 6. Press ‘ four Restrictions times. COPY 7. Press ≠. Restrn filters 8.

  • Page 39: Applying A Dialling Restriction To A Line

    1 n o l o n g No long d i s t a n c e distance In this exercise, you will apply dialling restriction 00 to a line on your Commander NT. System Administration Manual P0988825 Issue 04...
  • Page 40 Frequently used programming operations / 39 Begin the programming session ≤ 1. Press Feature: 2. Press Password: ••¤flfl‹››. RETRY 3. Press ‡¤‡fi°‡. Stns&Peripheral Apply a dialling restriction to a line 4. Press ‘. Lines 5. Press ≠. Enter a line number Show line:____ LIST 6.

  • Page 41: Applying A Dialling Restriction To A Keystation

    40 / Frequently used programming operations Applying a dialling restriction to a keystation The next diagram shows a station restriction on a keystation. No matter how many lines there are on the station, the station restriction operates for all of them. If a line on the station has a restriction of its own, both the line restriction and the station restriction are applied.
  • Page 42 Frequently used programming operations / 41 Apply the dialling restriction to a station 4. Press ≠. Enter a station number Show stn#___ LIST 5. Press ≠. Line access Copy 6. Press ‘ four Restrictions times. COPY 7. Press ≠. Restrn filters 8.

  • Page 43: Applying A Dialling Restriction To A Line On A Station

    42 / Frequently used programming operations Applying a dialling restriction to a line on a station The next diagram shows a line/station restriction on a keystation. The restriction applies to line 5, but only on station 227. Note that other stations with access to line 5 can still be restricted if there is also a line restriction applied to line 5.
  • Page 44 Frequently used programming operations / 43 Apply a dialling restriction to a line on your station 4. Press ≠. Enter the keystation Show stn#:____ number. LIST 5. Press ≠. Line access COPY 6. Press ‘ four Restrictions times. COPY 7. Press ≠. Restrn filters 8.

  • Page 45: Congratulations, Administrator

    Congratulations, Administrator! Now that you have completed the exercises in the tutorial, you know the basics about how to program your Commander NT. If you wish, you can come back to the tutorial to refresh your memory or to train a colleague.

  • Page 46: System Programming

    / 45 SECTION II: System programming P0988825 Issue 04 System Administration Manual...
  • Page 47 46 / System Administration Manual P0988825 Issue 04...

  • Page 48: Chapter 3 System Programming Introduction

    • Administrator password—used to view and change the settings that are part of day-to-day administration of the Commander NT system. • Basic password—only used with a limited number of feature codes to change programming and control system services.
  • Page 49 Entering programming using the SAPLUS password The staff member who is in charge of making changes to the Commander NT system is called the system administrator. The System Administrator Plus password allows the administrator to access all the settings for administration programming, plus a few installer settings that may have to be changed infrequently.
  • Page 50 System programming introduction / 49 The default System Administrator Plus password is ‡¤‡fi°‡, which spells ÍÅ∏ÒËÍ on the dial pad. 1. Press ≤••¤flfl‹›› (Ç؈ÏÈÌ). The display reads Password:. 2. Enter ‡¤‡fi°‡ (ÍÅ∏ÒËÍ). The display reads Stns&Peripheral. Three triangular indicators º appear on the vertical display between the rows of keys.

  • Page 51: Programmable Settings And Features

    Programmable settings and features Commander NT has several features that assist you in assuring that calls do not go unanswered or do not get lost. For example, stations can be programmed to provide back-up answering for other stations or lines.

  • Page 52: Divert On Busy

    System programming introduction / 51 Redirect Ring Transfer Line Answer System Wide Call Access (SWCA) Answer key Do Not Disturb (DND) on Busy When this setting is turned on, you do not hear any ringing if a second call arrives while you are talking on the keystation. If you want to know when a second call arrives, turn this setting off.

  • Page 53: Hunt Groups

    52 / System programming introduction Divert no answer When you are away from your station, ensure that calls are answered by diverting to a station or external telephone that you know will be monitored. For example, Miss Vale works with Mr. Cassidy as a team. They make sure that one of them is always in the office.
  • Page 54 See "Assigning a pickup group" on page 109. Prime station The Commander NT system automatically assigns station 221 as the Prime station for each exchange line. Your system installer can change the station number in Lines programming.
  • Page 55 54 / System programming introduction Line answer This feature is active by default for all Services. This means that during non-business or non-busy times, any station can answer calls ringing at any other station. It does not matter which lines appear on the stations.

  • Page 56: Call Pickup Directed

    System programming introduction / 55 If your station is a member of a hunt group, the Divert all calls setting is overridden by the hunt group routing. See "Diverting calls" on page 309. Call Pickup Directed If any keystation is ringing in your office, you can answer it from your station.
  • Page 57 Press ≤°›, then follow the prompts on your display. See "Line redirection" on page 310. Callback You can have the Commander NT system notify you when a station is either not busy or has just been used. This feature enables you to reach the person on that station.
  • Page 58 If you are an attendant, or if a call should be routed to someone else, you can do it easily with Commander NT. For example, a client calls Mr. Forbes. Mr. Forbes realizes that it would be better for the client to speak to Ms.
  • Page 59 58 / System programming introduction System Administration Manual P0988825 Issue 04...

  • Page 60: Chapter 4 Programming Stations And Peripherals

    Programming stations and peripherals Stations & Peripheral Stns&Peripheral allows you to assign settings to each keystation. 1. Place the programming overlay over the appropriate keys on your programming Keystation. 2. Press ≤••¤flfl‹›› (CONFIG). The display reads Password:. 3. Press ‡¤‡fi°‡ (SAPLUS). The display reads Stns&Peripheral.

  • Page 61: Line Assignment

    If you set a line to Ring only, incoming calls appear on an intercom key. A Direct Station Select (DSS) Console or Central Answering Position (CAPN) module can provide extra line keys. (Only one DSS Console or CAPN module can be configured on a Commander NT40 system.) System Administration Manual P0988825 Issue 04...
  • Page 62 Programming stations and peripherals / 61 The Economy/M7100N/T7100 Keystations, T7000/M7000 Keystations, and Single Line Telephones (SLT) connected through and SLT Adaptor are an exception. They have no line keys and they can be assigned any number of lines. Make sure that lines assigned to Economy/M7100N/T7100 Keystations, T7000/M7000 Keystations, and Single Line Telephones (SLT) connected through and SLT Adaptor are assigned to ring so the user knows when a call is coming in on the...

  • Page 63: Assigning Line Pool Access

    62 / Programming stations and peripherals Note: You can program from 1-101 appearances of a line within your Commander NT40 system. You may be limited by the number of Line keys available on your keystation. Assigning line pool access Line pools allows the system to share lines among a number of keystations, reducing line costs and the number of button appearances on the keystations in the system.

  • Page 64: Assigning A Prime Line To A Station

    Programming stations and peripherals / 63 Assigning a Prime line to a station This setting assigns a Prime line to the keystation. When the keystation is being used to make an outgoing call, the Prime line is the first line the system selects. 1.

  • Page 65: Assigning Intercom Keys To A Station

    A keystation needs two intercom keys to establish a conference call with two other Commander NT Keystations. Only one intercom key may be required if the key is only to be used to access line pools and to make and receive internal calls.

  • Page 66: Assigning An Answer Station To A Keystation

    Programming stations and peripherals / 65 Assigning an Answer station to a keystation Calls for other Commander keystations can appear and be answered at the keystation being programmed. The station numbers of the other keystations are referred to as Answer station numbers.

  • Page 67: Setting Station Originating Line Identification

    Outgoing calls on an ISDN line use an Originating Line Identification (OLI) number, which appears on the keystation display of the called party as part of the calling line identification (CLID). Commander NT allows you to program the OLI number for each station. The OLI...
  • Page 68 Programming stations and peripherals / 67 ATTENTION! If your system is equipped with a mixture of digital line cards, it is strongly recommended that stations are programmed to use line pools when making outgoing calls. If line pools are not properly configured, a station may use a line with a network range that does not include the station OLI, causing the network to present an incorrect CLID to the called party.
  • Page 69 68 / Programming stations and peripherals System Administration Manual P0988825 Issue 04...

  • Page 70: Chapter 5 Software Keys

    The technician is given three keys (passwords), consisting of eight digits each. These numbers are entered in the Commander NT system through programming using the Prime keystation and the Software Keys heading. Once the Software Keys are entered, the system makes the corresponding capability available.
  • Page 71 70 / Software keys System Administration Manual P0988825 Issue 04...

  • Page 72: Chapter 6 Setting System Speed Dial

    Speed Dial codes, numbered from 001 to 255, are intended for system-wide use. Speed Dial codes from 256 to 279 are for personal use and can be individually programmed at each Commander NT Keystation. See "Changing a Personal (user) speed dial code" on page 120 for more information on the Speed dial feature.

  • Page 73: Assigning A Number To A System Speed Dial Code

    72 / Setting System Speed Dial Assigning a number to a System Speed Dial code First, choose a three-digit speed dial code (between 001 and 255) and then assign a telephone number to it. 1. Place the programming overlay over the appropriate keys on your programming Keystation.

  • Page 74: Setting The System To Display A Name Instead Of Number

    Setting System Speed Dial / 73 2. Press ≤••¤flfl‹›› (CONFIG). The display reads Password:. 3. Press ¤‹fl›fl (ADMIN). The display reads Stns&Peripheral. 4. Press ‘ until the display reads Sys speed dial. 5. Press ≠. The display reads Speed dial #:. 6.

  • Page 75: Bypassing Restrictions For A Speed Dial Number

    Bypassing restrictions for a speed dial number System speed dial numbers are normally subject to any restrictions that are programmed in the Commander NT, but they can be programmed to bypass these restrictions. You may choose to have the speed dial number bypass the normal call restrictions (Yes to bypass), or you may choose to have the speed dial number be subject to normal call restrictions (No).
  • Page 76 Setting System Speed Dial / 75 5. Press ≠. The display reads Speed dial #:. 6. Enter the System Speed Dial code (001 to 255). 7. Press ≠. The display reads the telephone number currently assigned to the code, or No number. 8.
  • Page 77 76 / Setting System Speed Dial System Administration Manual P0988825 Issue 04...

  • Page 78: Chapter 7 Naming Stations And Lines

    Naming stations and lines You can personalise your office communications by assigning names to lines and stations in the Commander NT. The station default name is its station number (for example, 221). The line default name is the line number (for example, Line 001).

  • Page 79: Naming Lines

    78 / Naming stations and lines 10. Press ® to exit or ‘ to continue in programming. Naming lines Assigning names to lines can help you identify incoming calls. For example, if both the Sales line and the Service line ring at your station, your display reads which line is calling, Sales or Service, when the line key is pressed, or the handset is lifted.

  • Page 80: Chapter 8 Changing The Time And Date

    Changing the time and date The system time and date appear on the display of idle Commander NT Keystations. Economy/M7100N/T7100 Keystations and telephones connected to an SLT Adaptor cannot display the time and date. If the mains power is interrupted, you may have to reset the time and date.

  • Page 81: Changing The Date

    80 / Changing the time and date 7. Enter the hour (00 to 23). If the number is less than 13, the display reads AM. Press CHANGE to select PM. 8. Press OK. 9. Press ‘. The display reads Minutes:. 10.

  • Page 82: Changing Time/Date Using The Basic Password

    13. Press CHANGE. Enter the day of the month (01 to 31). 14. Press ® to exit. Changing the time by an hour Commander NT offers two features that allow you to quickly adjust the time. Moving one hour forward with ** FWD 1.

  • Page 83: Automatic Time And Date

    Automatic Time and Date When an outgoing BRA call is answered, the network may provide time and date information to the Commander NT system. The Auto Time&Date feature enables the Commander NT system to use this information to automatically update the time and date on the Commander NT system.

  • Page 84: Chapter 9 Barring Calls And Privileges (Restrictions)

    You may not have to create or change a filter. Some of the more popular filters that restrict long-distance calls exist by default. The following table shows the default restriction filters that the Commander NT system provides. • Filter 00 permits unrestricted dialling and cannot be changed. P0988825 Issue 04...
  • Page 85 84 / Barring calls and privileges (Restrictions) • Filter 01 and 05 are pre-programmed with two restrictions and several exceptions. • Filters 02, 03, and 04, although not preset with restrictions and exceptions, are used as default filters in these programming headings when not in a Service mode.

  • Page 86: Customising A Call Barring (Restriction) Filter

    Barring calls and privileges (Restrictions) / 85 Customising a call barring (restriction) filter You can customise default filters for your needs before you apply them. You can: • create a new restriction filter • add or remove restrictions • add or remove overrides The rules for adding and creating filters are as follows: •...
  • Page 87 86 / Barring calls and privileges (Restrictions) Removing a restriction changes the identifying number of the restriction. Removing a restriction removes the overrides associated with it, and changes the identifying number of the restriction. For example, removal of restriction 01 re-numbers restrictions 02 to 08 as 01 to 07.

  • Page 88: Assigning Filters

    Barring calls and privileges (Restrictions) / 87 13. Press ≠, then ‘ to see the overrides for the restriction. 14. Use REMOVE, ADD, the dial pad, and OK to change the overrides (if any) for the restriction. 15. Press ® to exit or ‘ to continue in programming. Assigning filters Default or customised dialling filters can be assigned to the following:...
  • Page 89 88 / Barring calls and privileges (Restrictions) 6. Press ≠. The display reads Line access. 7. Press ‘ until the display reads Restrictions. 8. Press ≠. The display reads Restrn filters. 9. Press ‘ The display reads Stn restrns. 10. Press ≠. The display reads Filters. 11.
  • Page 90 Barring calls and privileges (Restrictions) / 89 1. Place the programming overlay over the appropriate keys on your programming Keystation. 2. Press ≤••¤flfl‹›› (CONFIG). The display reads Password:. 3. Press ‡¤‡fi°‡ (SAPLUS). The display reads Stns&Peripheral. 4. Press ‘. The displays reads Lines. 5.
  • Page 91 90 / Barring calls and privileges (Restrictions) Assigning filters to a specific line/station Line/station restrictions allow you to assign a restriction filter to a specific line that can be used for outgoing calls at a specific keystation. This type of filter replaces any line or station restriction filters that might otherwise apply.

  • Page 92: Assigning Calling Privileges (Class Of Service Password)

    Barring calls and privileges (Restrictions) / 91 12. Press ≠. The display reads Normal fltr: 13. Press CHANGE. The display reads Use flt:. 14. Enter the number of the filter to be assigned as the line/station restriction for each mode. There are no default line/station restrictions.
  • Page 93 92 / Barring calls and privileges (Restrictions) See "Using Class of service passwords" on page 297 for information on using this feature. Adding or changing a Class of Service password As the Administrator you set up the COS passwords. You choose a password number, the password, and finally the user and line restrictions for your new Class of service.
  • Page 94 Barring calls and privileges (Restrictions) / 93 Assigning user restrictions to the COS password A COS password can be used by internal and external users, therefore you must assign restrictions for the user instead of for the station. 1. Place the programming overlay over the appropriate keys on your programming Keystation.
  • Page 95 94 / Barring calls and privileges (Restrictions) 8. Press ≠. The display reads the setting for that COS password. 9. Press ‘ until the display reads Line fltr:. 10. Press CHANGE. Enter the number for the restriction that applies to the line when this COS password is used. 11.
  • Page 96 Barring calls and privileges (Restrictions) / 95 4. Press ‘ until the display reads Passwords. 5. Press ≠. The display reads COS pswds. 6. Press ≠. The display reads Show pswd #:. 7. Enter the password number of the COS password whose filter you want to change (00 to 99).

  • Page 97: Locking A Station

    96 / Barring calls and privileges (Restrictions) 7. Enter the password number of the COS password you want to erase (00 to 99). 8. Press ≠. The display reads Pswd, followed by the number you chose and current password. 9. Press CLR. Press ‘. 10.

  • Page 98: Preventing Last Number Redial

    Barring calls and privileges (Restrictions) / 97 5. Enter the station number of the keystation you want to program. The displays reads nnn:nnn. 6. Press ≠. The display reads Line access. 7. Press ‘ until the display reads Restrictions. 8. Press ≠. The display reads Restrn filters. 9.

  • Page 99: Preventing Saved Number Redial

    98 / Barring calls and privileges (Restrictions) 11. Press ‘ until the display reads Allow last no:. 12. Press CHANGE to choose Y (Yes) or N (No). 13. Press ® to exit or ‘ to continue in programming. Preventing Saved Number Redial The default setting allows a station to use the Saved Number Redial feature.

  • Page 100: Preventing Recall

    Barring calls and privileges (Restrictions) / 99 Preventing Recall The default setting allows a station to use the Recall feature. 1. Place the programming overlay over the appropriate keys on your programming Keystation. 2. Press ≤••¤flfl‹›› (CONFIG). The display reads Password:. 3.
  • Page 101 100 / Barring calls and privileges (Restrictions) 4. Press ≠. The display reads Show stn#:. 5. Enter the station number of the keystation you want to program. The display reads nnn:nnn. 6. Press ≠. The display reads Line access. 7. Press ‘ until the display reads Restrictions. 8.

  • Page 102: Chapter 10 Programming Station Capabilities

    Programming station capabilities Many features that can be used at individual stations (see "Section III: Using keystation features" on page 245) must first be programmed by you in Administration programming. As the Administrator, you can: • assign a Direct-Dial station to enable your colleagues to reach an attendant by dialling just one digit •...

  • Page 103: Seeing What Has Been Programmed On A Station

    To temporarily divert all calls to another destination within or outside your Commander NT40 system, enter ≤›. On your keystation, enter the station number or line pool access code plus the telephone number (for external destinations) for where you want to divert the keystation calls.
  • Page 104 Programming station capabilities / 103 Setting the system to divert calls for an unanswered keystation When you set the system up to divert calls that are not answered at a particular keystation, you must define the station (or external destination) that the calls are sent to, as well as the number of times that an incoming call rings before the call is diverted.
  • Page 105 104 / Programming station capabilities 9. Press CHANGE and enter the station number where you want the calls to be sent. You can press CLR to change the destination back to None. For external destinations, enter the line pool access code plus the telephone number.
  • Page 106 Programming station capabilities / 105 Setting the system to divert calls for a busy keystation When a call comes in and you are already engaged on a call, Divert on busy will pass the incoming call on to another station or an external destination.

  • Page 107: Programming Do Not Disturb On Busy

    106 / Programming station capabilities 5. Enter the number of the keystation that will have its calls diverted. 6. Press ≠. The display reads Capabilities. 7. Press ≠. The display reads Divert no answr. 8. Press ‘. The display reads Divert on busy. 9.

  • Page 108: Programming Handsfree

    10. Press ® to exit or ‘ to continue in programming. Programming Handsfree Commander NT Keystations allow you to make calls without using the keystation handset. When Handsfree operation is programmed for a keystation, a Handsfree/Mute key is automatically assigned to the station.
  • Page 109 108 / Programming station capabilities Note: Handsfree operation is not available on Economy/M7100N/ T7100 or T7000/M7000 Keystations, or on a telephone connected to a Single Line Telephone Adaptor. See "Using Handsfree" on page 272 for information on using this feature. Programming Handsfree operation for a keystation Handsfree allows you to use a Handsfree/Mute key to activate the handsfree microphone and receiver.

  • Page 110: Assigning A Pickup Group

    Programming station capabilities / 109 3. Press ¤‹fl›fl (ADMIN). The display reads Stns&Peripheral. 4. Press ≠. The display reads Show stn#:. 5. Enter the station number of the keystation you wish to program. The display reads nnn:nnn. 6. Press ≠. The display reads Capabilities. 7.

  • Page 111: Assigning A Page Zone

    Page zones give you the advantage of paging different parts of the office without disturbing the entire office. You can assign keystations to one of six page zones. (A zone is any set of Commander NT Keystations that you want to group together for paging, regardless of their location.) The options for this setting are zones 1, 2, 3 or...

  • Page 112: Programming Paging

    10. Press ® to exit or ‘ to continue in programming. Programming Direct-Dial Direct-Dial allows you to dial a designated station in your Commander NT system or private network, with a single digit. The Direct-Dial digit is the digit you dial to reach an attendant in your office.
  • Page 113 112 / Programming station capabilities access the Direct-Dial station, enter the Direct-Dial digit (the default Direct-Dial number is 0). The Direct-Dial keystation can send up to 30 messages and can invoke Services to activate the extra-dial keystation. You cannot divert calls to a Direct-Dial keystation by using the Direct Dial digit.
  • Page 114 Programming station capabilities / 113 Programming an external Direct-Dial station When you assign an external number as the Direct-Dial station, you must also specify whether to use a Prime line, exchange line, line pool or routing table to place the call. 1.

  • Page 115: Allowing Priority Call

    114 / Programming station capabilities Allowing Priority Call If you get a busy signal or a Do Not Disturb message when you have an urgent call for someone in your office, you can interrupt their call using the Priority call feature. By default, keystations are not allowed to make Priority calls.

  • Page 116: Assigning A Hotline

    Programming station capabilities / 115 Assigning a Hotline You can set up a Hotline keystation that automatically calls one number (internal or external) when you lift the handset or press the key marked Handsfree/Mute. For example, you can have an external Hotline to your local taxi company for your customers to use.

  • Page 117: Auxiliary Ringer

    116 / Programming station capabilities 12. Press ‘. 13. Press CHANGE to choose Use prime line, Use line:, Pool code:, or Use routing tabl. 14. Press ® to exit or ‘ to continue in programming. Bypassing a Hotline Press a line key, or use the Pre-Dial or Automatic dial feature before you pick up the handset or press the key marked Handsfree/Mute on a hotline keystation.

  • Page 118: Allowing A Station To Use Redirect Ring

    How Line redirection is different from Divert Divert forwards all calls that arrive at a particular keystation to another keystation within the Commander NT system or to an external destination. Line redirection redirects only the lines you specify, no matter which keystation they appear on, to a telephone outside the Commander NT system.

  • Page 119: Receive Tones

    118 / Programming station capabilities Receive tones Analogue equipment that is connected to the system with a Single Line Telephone Adaptor (external or internal), responds only to tone dialling signals. If you have analogue equipment connected to a station, set Receive Tones for that station to Yes. Otherwise, leave Receive Tones set to No.

  • Page 120: Chapter 11 Programming User Preferences

    The User preferences section of programming allows you to program memory keys, speed dial codes, and other settings for any Commander NT Keystation on the system. For example, an employee may want to have the Do Not Disturb feature programmed to a memory key or create a speed dial code.

  • Page 121: Changing A Personal (User) Speed Dial Code

    120 / Programming User preferences 10. Press ≠. The display reads how many keys are on that model of keystation. 11. Press FIND or press ‘ to see a list of key programming. 12. Press TEL#, FEATR, or CLR to change the programming for any key.

  • Page 122: Changing The Call Log Options

    Programming User preferences / 121 15. Press OK. 16. Press ‘ and choose the line (or enter a code for a line pool) that the speed dial code should use. 17. Press ® to exit or ‘ to continue in programming. Changing the Call log options See "Call log"...

  • Page 123: Changing The Dialling Options

    122 / Programming User preferences Changing the Dialling options See "Using Autodial" on page 315 for information about using this feature. 1. Place the programming overlay over the appropriate keys on your programming Keystation. 2. Press ≤••¤flfl‹›› (CONFIG). The display reads Password:.

  • Page 124: Changing The Ring Type

    Programming User preferences / 123 4. Press ≠. The display reads Show stn#:. 5. Enter the station number of the keystation you wish to program. The display reads nnn:nnn. 6. Press ≠. The display reads Capabilities. 7. Press ‘ until the display reads User prefernces. 8.
  • Page 125 124 / Programming User preferences System Administration Manual P0988825 Issue 04...

  • Page 126: Chapter 12 Programming Hunt Groups

    Programming hunt groups Establish hunt groups in your system to allow incoming calls to reach a group of stations. The hunt groups feature allows you to call a group of stations with a single directory number. Hunt groups are used in situations where a group of people performing the same task are required to answer a number of related queries.

  • Page 127: Adding Or Removing Members From A Group

    126 / Programming hunt groups Adding or removing members from a group Commander NT supports six groups. Members of the group can be any Commander NT, DNA, or ISDN station. A station can be in multiple hunt groups, however, each occurrence increases the total number of members in the system.

  • Page 128: Assigning Or Unassigning Lines To A Group

    Programming hunt groups / 127 4. Press ‘ until the display reads System prgrming. 5. Press ≠. The display reads Hunt groups. 6. Press ≠. The display reads Show group:. 7. Enter the hunt group number you want to program (01-06). The display reads HG01:nnn.

  • Page 129: Assigning A Distinctive Ring To A Hunt Group

    128 / Programming hunt groups 10. Press ≠. The display reads Show line:. 11. Enter the line number you want to program, press SCAN to go the first line assigned to this group or press LIST to go to the first line in the system.

  • Page 130: Setting The Distribution Mode

    Programming hunt groups / 129 6. Press ≠ until the display shows Member extns:. 7. Press ‘ until the display shows Dstnct Ring:NONE. 8. Press CHANGE to toggle to the ring pattern number you want to assign to the Hunt group line. (None, 2, 3, 4) 9.

  • Page 131: Setting The Hunt Delay

    130 / Programming hunt groups occurs, the system routes the call as defined by the In busy heading. Refer to "Programming options if all members are busy" on page 131. 1. Place the programming overlay over the appropriate keys on your programming Keystation.

  • Page 132: Programming Options If All Members Are Busy

    Programming hunt groups / 131 6. Press ≠. The display reads Show group:. 7. Enter the hunt group number you want to program (01-06). The display reads HG01:nnn. 8. Press ≠. The display reads Member stns:. 9. Press ‘ until the display reads Hunt delay:. 10.

  • Page 133: Programming The Queue Timeout

    132 / Programming hunt groups 8. Press ≠. The display reads Member stns:. 9. Press ‘ until the display reads If busy:. 10. Press CHANGE to set the mode: BusyTone, Overflow, Queue. 11. Press ® to exit or ‘ to continue in programming. Programming the queue timeout This setting allows you to program the number of seconds a call remains in the hunt group queue before it is also routed to the...

  • Page 134: Programming The Overflow Station

    Programming hunt groups / 133 Programming the overflow station You can program which station receives overflow calls. If the overflow station is a hunt group station, the call is considered a new call and joins the queue. The overflow station can be a station number associated with a voice mailbox.

  • Page 135: Checking Hunt Group Metrics

    134 / Programming hunt groups 3. Press ‡¤‡fi°‡ (SAPLUS). The display reads Stns&Peripheral. 4. Press ‘ until the display reads System prgrming. 5. Press ≠. The display reads Hunt Groups. 6. Press ≠. The display reads Show group:. 7. Enter the hunt group number you want to program (01-06). The display reads HG01:nnn.
  • Page 136 Programming hunt groups / 135 10. Press ‘. The display reads Ans:. The values shown are the total number of calls that were answered and the percentage of answered calls to total calls. 11. Press ‘. The display reads Avg ans: _sec. The value shown is the average time in seconds that it took to answer a call, to a maximum of 999.
  • Page 137 136 / Programming hunt groups System Administration Manual P0988825 Issue 04...

  • Page 138: Chapter 13 Programming Feature Settings

    Programming feature settings Background music This feature allows people to listen to music through their keystation speakers if an external music source has been installed. The default is No, which means that background music is disabled. See "Background music" on page 263 for information on using this feature.

  • Page 139: Handset Volume

    138 / Programming feature settings 1. Place the programming overlay over the appropriate keys on your programming Keystation. 2. Press ≤••¤flfl‹›› (CONFIG). The display reads Password:. 3. Press ‡¤‡fi°‡ (SAPLUS). The display reads Stns&Peripheral. 4. Press ‘ until the display reads System prgrming. 5.

  • Page 140: Camp Timeout

    Programming feature settings / 139 9. Press ≠ and use CHANGE to choose Use sys volume or Use stn volume. 10. Press ® to exit or ‘ to continue in programming. Note: This feature is not available on some older keystations. Camp timeout You can send an external call to another station, even if all lines are busy with the Camp-on feature.

  • Page 141: Park Timeout

    The Call Park feature allows you to place a call on system hold. The system assigns a Park code to the call so it can be retrieved from any keystation in the Commander NT system. The Park timeout setting allows you to specify how long, in seconds, a call can be parked without being answered before the call is returned to the keystation that parked the call.
  • Page 142 If there is only one parked call on the system, the number is 101. If there are 3 calls, they are assigned 101, 102, and 103. Cycle—Commander NT assigns the next available retrieval code in the sequence (101 to 108). If the last parked call was assigned 106, then the next one is assigned 107.

  • Page 143: Transfer Revert

    142 / Programming feature settings Transfer revert After a specified number of rings, an unanswered transferred call returns to the keystation that made the transfer. Transfer revert, specifies the number of rings before the call is returned. You can estimate the delay in seconds if you multiply the number of rings by six.

  • Page 144: Held Reminder

    10. Press ® to exit or ‘ to continue in programming. Held reminder A reminder tone and display message occur at a Commander NT Keystation when a call has been placed on hold for a certain period of time. The display continues to show the name of the held line until the call is dealt with.

  • Page 145: Remind Delay

    144 / Programming feature settings 4. Press ‘ until the display reads System prgrming. 5. Press ≠. The display reads Hunt groups. 6. Press ‘. The display reads Featr settings. 7. Press ≠. The display reads Backgrnd music. 8. Press ‘ until the display reads Held reminder:. 9.

  • Page 146: Conference Tone

    Programming feature settings / 145 Conference tone This tone may be heard by all parties as soon as a three-way call is established using the Conference or Privacy feature. You can turn conference tones on and off for the whole system. See "Making a conference call"...

  • Page 147: Page Tone

    146 / Programming feature settings 4. Press ‘ until the display reads System prgrming. 5. Press ≠. The display reads Hunt groups. 6. Press ‘. The display reads Featr settings. 7. Press ≠. The display reads Backgrnd music. 8. Press ‘ until the display reads Directd pickup:. 9.

  • Page 148: Page Timeout

    Auto Time&Date When an outgoing BRA call is answered, the network may provide time and date information to the Commander NT40 system. The Auto Time&Date feature enables the Commander NT40 system to use this information to automatically update the time and date on the system.

  • Page 149: Call Log Space

    148 / Programming feature settings 4. Press ‘ until the display reads System prgrming. 5. Press ≠. The display reads Hunt groups. 6. Press ‘. The display reads Featr settings. 7. Press ≠. The display reads Backgrnd music:. 8. Press ‘ until the display reads AutoTime&Date. 9.

  • Page 150: Alarm Station

    Programming feature settings / 149 5. Press ≠. The display reads Hunt groups. 6. Press ‘. The display reads Featr settings. 7. Press ≠. The display reads Backgrnd music. 8. Press ‘ until the display reads Call log space. 9. Press ≠. The display reads Reset all logs?. 10.

  • Page 151: Message Reply Enhancement

    150 / Programming feature settings 5. Press ≠. The display reads Hunt groups. 6. Press ‘. The display reads Featr settings. 7. Press ≠. The display reads Backgrnd music. 8. Press ‘ until the display reads AlarmStn:. 9. Press CHANGE. 10.

  • Page 152: Answer Key

    Extended answers all call types except priority calls, voice calls and other Answer key calls. A Commander NT Keystation may have up to eight Answer keys to monitor other stations. See "Answer keys" on page 276 for information on using Answer keys.

  • Page 153: Setting Swca Controls

    152 / Programming feature settings 7. Press ≠. The display reads Backgrnd music:. 8. Press ‘ until the display reads Ans. key:. 9. Press CHANGE to select the settings: Basic, Enhanced, and Extended. 10. Press ® to exit or ‘ to continue in programming. Setting SWCA controls Up to 16 System Wide Call Appearance keys can be assigned to memory keys on each keystation in a group.
  • Page 154 Programming feature settings / 153 • If you want calls to remain on Hold only at the telephone where the call is received, set Invoke by Hold: to N. Even if you set this field to N, users can still put selected calls on SWCA keys by pressing a free SWCA key to park the call.

  • Page 155: Clid Match

    154 / Programming feature settings CLID Match This setting determines the minimum number of digits that an external call must match to an existing system speed dial number in order for the system to offer a name display for the CLID prompt if the system speed dial number is set up to display the caller name.

  • Page 156: Chapter 14 Hospitality Services

    Hospitality Services features must be activated by your technician using Software keycodes. See "Software keys" on page 69, for more information. Commander NT Keystations are classified as one of three types of keystations: • Common keystation: A common keystation can be a telephone found in a lobby, office, or common area, it is not associated with a room.

  • Page 157: Alarm Time (Al) Feature

    If the Commander NT system experiences a mains failure, the failure can result in missed Alarm times. When the Commander NT system is running and the system time resets, the missed Alarm times alert on respective room or common keystations. At all times, the Commander NT system allows up to a maximum of 24 keystations that can alert at the same time.
  • Page 158 Alarm time for all the keystations in the same room. Cancelling the alarm • To cancel the Alarm time on a Commander NT Keystation, press ≤£°‡fi. The display reads Alarm off. • To cancel the Alarm time on T7000/M7000 Keystations, press ≤£°‡fi.

  • Page 159: Hospitality Services Admin Alarm Feature

    — cancel an Alarm pending for any room on the system To programme the Alarm time for a room with the Hospitality Services admin alarm feature: 1. Press ≤°‡‡ on a two-line display Commander NT Keystation. 2. If configured, the display reads Password:. Enter the Desk admin password.

  • Page 160: Expired Alarms

    Hospitality Services / 159 5. Enter a four-digit alarm time. • If the 24-hour format is used (hour: 00 to 23 and minutes: 00 to 59), no confirmation is required. The display shows Alarm hh:mm ON. • If the 12-hour format is used, the display shows the four digit time plus AM or PM?.

  • Page 161: Room Occupancy (Ro)

    Programming the state of a room keystation To access the Room Occupancy feature and assign the state of a room keystation: 1. Press ≤°‡· on a two-line display Commander NT Keystation. 2. If configured, the display reads Password:. Enter the Desk admin password.

  • Page 162: Room Condition (Rc)

    The RC feature is not available from a common keystation. The Commander NT system maintains a database of the state of each room. This database is accessed from either the room keystation or a Hospitality Services admin keystation.You can set a Room Condition password to limit access to this features.
  • Page 163 • Press ¤ on the dialpad to indicate Set to needs srv. If required, enter the Room condition password. 3. On a Commander NT Keystation the display reads Set to srv done or Set to needs srv. On T7000/M7000 Keystations or an analogue telephone, replace the handset to exit.

  • Page 164: Service Time

    Hospitality Services / 163 4. The display reads rrrrr:Vacant. Press the CHANGE display key and select the required status for the room keystation: if the room is occupied, select Srvc done or Needs srvc; if the room is vacant, select Vacant or Needs srvc. The default setting is Vacant.
  • Page 165 164 / Hospitality Services System Administration Manual P0988825 Issue 04...

  • Page 166: Chapter 15 Settings For Analogue Equipment

    Analogue equipment includes answering and fax machines as well as Single Line Telephones (SLT). Analogue equipment is connected to the Commander NT with a Single Line Telephone (SLT) Adaptor that responds only to tone dialling signals. The SLT Adaptor allows SLTs to access some Commander NT features such as Divert, Conference, Transfer, and Last Number Redial.

  • Page 167: Setting Dial Mode For Sltas

    166 / Settings for analogue equipment The SLT answer timer controls this delay. The default setting is a 10-second delay before the speech path is connected. 1. Place the programming overlay over the appropriate keys on your programming Keystation. 2. Press ≤••¤flfl‹›› (CONFIG). The display reads Password:.

  • Page 168: Setting Receive System Tones For Sltas

    Settings for analogue equipment / 167 6. Press ≠. The display reads Line access. 7. Press ‘. The display reads Capabilities. 8. Press ≠. The display reads Divert no answr. 9. Press ‘ until the display reads SLTA settings. 10. Press ≠. The display reads SLTA mode:. 11.
  • Page 169 168 / Settings for analogue equipment 11. Press ‘ until the display reads SLTA tones:. 12. Press CHANGE to choose Y (Yes) or N (No). 13. Press ® to exit or ‘ to continue in programming. Note: This setting does not interfere with intrusion and conference tones presented to a telephone connected to an SLT Adaptor.

  • Page 170: Chapter 16 Moving And Copying

    Moving and copying Station relocation The Station relocation feature allows you to move a keystation from one station socket to another without losing any of its custom programming or its assigned station number. By default Station relocation is set to No. ATTENTION! Wait one minute between moves.
  • Page 171 Commander NT Keystation. If a fax machine, SLT Adaptor, analogue telephone, or modem was plugged into the jack, do not plug a Commander NT Keystation into the jack. 1. Place the programming overlay over the appropriate keys on your programming Keystation.

  • Page 172: Copying Programming For Keystations

    Moving and copying / 171 Copying programming for keystations During programming, you can copy certain programmed settings from one line to another, or from one keystation to another using the COPY key when it appears on the display. You can copy either system programming or system programming and user preferences.
  • Page 173 172 / Moving and copying Copying system programming to a range of stations 1. Place the programming overlay over the appropriate keys on your programming Keystation. 2. Press ≤••¤flfl‹›› (CONFIG). The display reads Password:. 3. Press ‡¤‡fi°‡ (SAPLUS). The display reads Stns&Peripheral.
  • Page 174 Moving and copying / 173 System settings you can copy • line assignment • line pool access • Prime line designation • number of intercom keys • settings programmed under the heading Capabilities Personal settings you can copy • the user preferences for dialling modes •...
  • Page 175 174 / Moving and copying System Administration Manual P0988825 Issue 04...

  • Page 176: Chapter 17 Programming Services

    Programming services Using alternate or scheduled services Your Commander NT40 system is set up to handle calls during normal business hours. However, you may wish to handle incoming calls differently at lunch time, in the evening, at night, or during holidays.

  • Page 177: Turning Services On Or Off

    176 / Programming services Turning Services on or off Ringing service You can have Ringing service set up to run differently for each of the six modes. You may decide you want Ringing service for the Night mode to come into effect only when it is turned on and off manually. If you manually call on a service, it remains in effect until you cancel it, regardless of any automatic modes scheduled.
  • Page 178 Programming services / 177 By default, station 221 is assigned to all Ringing groups. 1. Place the programming overlay over the appropriate keys on your programming Keystation. 2. Press ≤••¤flfl‹›› (CONFIG). The display reads Password:. 3. Press ‡¤‡fi°‡ (SAPLUS). The display reads Stns&Peripheral.
  • Page 179 178 / Programming services 8. Press ≠. The display reads Service:. 9. Press ‘until the display reads Line settings. 10. Press ≠. The display reads Show line:. 11. Enter the line number you wish to program. 12. Press ≠. The display reads Ring grp:. 13.

  • Page 180: Designating Alternate Routes For Calls

    • accessing an alternate route if the Prime line is busy or unavailable Uniform numbering plan Commander NT40 can be programmed to provide dialling transparency by using a uniform numbering plan. For example, a worker at an office in Melbourne can call a colleague at a branch office in Adelaide as though the person is calling a station in their own company.
  • Page 181 (not dialled out to reach the called station). When a caller dials a number, Commander NT checks the leading digits of the number against the destination codes. If the leading digits are matched to a destination code, Commander NT proceeds to select the route containing the appropriate line pool and dial-out digits.
  • Page 182 Programming services / 181 Melbourne Adelaide Extn 6625 Extn 4221 (dialled digits 4221) Line pool A (dialled digits 01628 784221) Routing service settings Routes (Route 002) DialOut: 01628 78 Use: Pool A Dest codes (DstCode 4) Normal: AbsorbLength: 0 Specifying the type of line to be used Each Routing table allows you to program the line pool, and thus the type of line to be used as the outgoing facility to reach a destination.
  • Page 183 182 / Programming services Overflow call routing Overflow call routing is used with Routing Service. When you make a call and the programmed route is busy, you hear the expensive route warning tone and see a display indicating that an expensive route is being used.

  • Page 184: Programming Routes

    Programming services / 183 Programming routes DialOut 1. Place the programming overlay over the appropriate keys on your programming Keystation. 2. Press ≤••¤flfl‹›› (CONFIG). The display reads Password:. 3. Press ‡¤‡fi°‡ (SAPLUS). The display reads Stns&Peripheral. 4. Press ‘ until the display reads Services. 5.

  • Page 185: Programming Destination Codes

    184 / Programming services Use Pool 1. Place the programming overlay over the appropriate keys on your programming Keystation. 2. Press ≤••¤flfl‹›› (CONFIG). The display reads Password:. 3. Press ‡¤‡fi°‡ (SAPLUS). The display reads Stns&Peripheral. 4. Press ‘ until the display reads Services. 5.
  • Page 186 Programming services / 185 Dest Code wild cards When programming destination codes, you can use wild cards as the last number in a destination code string. By using wild cards, you can reduce the number of destination codes programmed in the system, maximizing the distribution of destination codes in the system.
  • Page 187 186 / Programming services Destination codes with the use of a wild card character Destination codes Route Absorb DialOut Length • 0162 237 625X where is the final dialout digit, from 1 to 9, but not 7 0627 0173 133 2211 Enter a destination code that is recognised when used as part of a telephone number for an outgoing call.
  • Page 188 Programming services / 187 Normal rte Select which route a call using the destination code will take during normal service and for each of the modes. The automatic mode times are programmed under Services. The default Normal route is 000, which has no DialOut digits and uses Pool A. Note: Be sure you have pre-programmed the route.

  • Page 189: Turning A Manual Service On/Off

    188 / Programming services Turning a manual service on/off There are separate on and off codes for each of the services: Ringing, Routing, and Restriction. Ringing service ≤°‡⁄ Turn on. ≤£°‡⁄ Turn off. Restriction service ≤°‡¤ Turn on. ≤£°‡¤ Turn off. Routing service ≤°‡‹...

  • Page 190: Assigning Control Stations

    Programming services / 189 Assigning control stations When Ringing service and Restriction service are set to Manual, a control station is used to place the stations and exchange lines that it controls into and out of service modes. A control station can be assigned to control either lines or stations, or both lines and stations.

  • Page 191: Changing The Name Of A Mode

    190 / Programming services Assigning stations to a control station In addition to placing lines into Services, a control station can apply Restriction service (dialling filters) to other stations. 1. Place the programming overlay over the appropriate keys on your programming Keystation. 2.

  • Page 192: Changing The Time Of A Mode

    Programming services / 191 6. Press ‘ until the display reads Common settings. 7. Press ≠. The display reads Control stns. 8. Press ‘. The display reads Mode names. 9. Press ≠. The display reads Mode 1:. 10. Press CHANGE and enter the name you want to assign to the mode.
  • Page 193 192 / Programming services 15. Press CHANGE and enter the time you want the mode to stop. Press OK to accept AM or CHANGE and OK to accept PM. 16. Press ® to exit or ‘ to continue in programming. System Administration Manual P0988825 Issue 04...

  • Page 194: Chapter 18 Changing Passwords

    Changing passwords Password security You can, and should, change your passwords regularly for security reasons. Keep a record of your passwords in a secure place, and remember: the longer the password, the more likely it is to be secure. Erasing a call log password If someone forgets their Call Log password, you can erase it so that they can set a new one.

  • Page 195: Setting The Saplus Password

    194 / Changing passwords Setting the SAPLUS password The System Administrator Plus password is one to six digits long and allows you to access all of the programming needed to set up the system for your company. The default password is ‡¤‡fi°‡, which spells SAPLUS on the dial pad.

  • Page 196: Setting The Basic Password

    Changing passwords / 195 6. Press ‘ until the display reads Progrming pswds. 7. Press ≠ until the display reads SysAdmin:. 8. Press CHANGE and enter the new password. 9. Press OK to accept the new password. 10. Press ® to exit or ‘ to continue in programming. Setting the Basic password The Basic password is one to six digits long and allows you to access some programming settings using feature codes.

  • Page 197: Hospitality Passwords

    196 / Changing passwords Hospitality passwords The Hospitality passwords are one to six digits long and allow you to access some or all of the Hospitality Services feature programming. There are two types of Hospitality services feature passwords, the Desk admin password and the Room condition password.
  • Page 198 Changing passwords / 197 Room condition password The Room condition password is used to control the ability to change the room condition with ≤°‡fl. The default room condition password is: None. Different from the Desk admin password, the room condition password can remain as None. To change the default Room condition password: 1.
  • Page 199 198 / Changing passwords System Administration Manual P0988825 Issue 04...

  • Page 200: Chapter 19 Network Services (Isdn)

    Network services (ISDN) Malicious call identification (MCID) The MCID feature allows you to use ≤°·‡ to have call information recorded on the central office system for an incoming call on a specific line (EUROISDN lines, only). The user must invoke the feature code without hanging up, and within 30 seconds (time varies on different networks) after the caller hangs up.
  • Page 201 200 / Network services (ISDN) 6. Press ‘ until the display shows Network Services. 7. Press ≠. The display shows ETSI. 8. Press ≠ until the display shows MCID: N. 9. Press Change until the MCID setting you want appears. 10.

  • Page 202: Chapter 20 Network Features (Clid)

    Network features (CLID) ONN blocking To block the outgoing number CLI, press ≤°⁄·. When this feature is used, the call is flagged to the exchange so that the number will not be presented to the person being called. On CLI supported lines, a call blocking digit sequence is sent to the exchange before sending the dialout digits.

  • Page 203: Cli Assignment

    202 / Network features (CLID) CLI assignment If you subscribe to Call Display services (often called Calling Line Identification), external calls are identified on the display. The display may also show a message indicator from an external voice mail service. CLI assignment programming enables you to customise how this information is used.

  • Page 204: Call Log Station

    Depending on the services you subscribe to, Call Display information may contain the name or station number of the caller, or the name of the line in your Commander NT system that the call is P0988825 Issue 04 System Administration Manual...

  • Page 205: Auto Called Id

    This setting applies to Commander NT Keystations only. The Auto called ID (identification) momentarily shows the number of the called party on the display of a Commander NT Keystation. The default is No, the Auto called ID is not displayed.

  • Page 206: Log Space

    Network features (CLID) / 205 6. Press ≠. The display reads Line access. 7. Press ‘ until the display reads Netwk features. 8. Press ≠. The display reads CLI assignment. 9. Press ‘ until the display reads Auto called ID:. 10.
  • Page 207 206 / Network features (CLID) System Administration Manual P0988825 Issue 04...

  • Page 208: Chapter 21 Auto Attendant

    Auto Attendant The Auto Attendant feature must be activated by your technician using Software keycodes. See "Software keys" on page 69, for more information. Initiate a Program Session when the Auto Attendant feature is enabled. Do not use the Attendant station to initiate a programming session when the Auto Attendant feature is enabled.

  • Page 209: System Answer

    If the caller knows the station number he or she wants to reach, or is using the Commander NT40 remote features, they can dial while the System Answer greeting is playing. System Answer monitors all external calls that ring on the attendant station, including lines that appear and ring or ring only, Intercom, Answer keys and external calls that have been transferred.

  • Page 210: Custom Call Routing (Ccr)

    Auto Attendant / 209 Custom Call Routing (CCR) The job of answering and transferring calls can be taken over by CCR. When someone calls on lines monitored by CCR, the system answers the call and plays a greeting you have recorded. If assigned, CCR will answer calls on DDI lines.

  • Page 211: Customising System Answer And Ccr

    210 / Auto Attendant Immediate feature code. Be sure to program the stations in your CCR groups appropriately. If the stations in a group have conflicting programming, you will not be able to predict how calls are handled. Direct station dialling Both System Answer and CCR give the caller the opportunity to dial a station number or use remote feature access like direct inward system access (DISA).
  • Page 212 • Make sure your installer has programmed your Commander NT40 to use the held line reminder tone. This will provide another indication that System Answer has placed a call on hold. • An optional enhancement is available with System Answer and CCR if the system is equipped with supervised lines and supervised line cartridge.
  • Page 213 212 / Auto Attendant Turning System Answer on or off If optional Auto Attendant feature has been enabled, System Answer can be turned on and off at any station in the system. System Answer only handles calls that ring at the attendant station. 1.
  • Page 214 Auto Attendant / 213 Choosing the attendant station Programming allows you to choose a station to be the attendant station. External calls that go unanswered at this station are handled by System Answer. External callers answered by the CCR Menu can also select the Attendant station.

  • Page 215: Programming Ccr Lines

    214 / Auto Attendant 5. Press ≠. The display reads Hunt groups. 6. Press ‘ until the display reads Auto Attendant. 7. Press ≠. The display reads Auto attend. 8. Press ‘ until the display reads System Answer. 9. Press ≠. The display reads After:3 rings. 10.
  • Page 216 Auto Attendant / 215 11. Press ≠ and enter the three digit line number. 12. Use CHANGE and ‘ to choose which lines will be answered by the CCR feature. The options are Yes or No. The default setting is No. Setting the number of rings before a caller hears the CCR greeting A ring cycle is defined as two bursts and then silence.
  • Page 217 216 / Auto Attendant Adding or removing stations from a CCR group The greeting you create for CCR Caller Menu tells a caller to press a number to reach a group of stations. You add or remove stations from these groups (CCR groups) in programming. 1.
  • Page 218 Customizing greetings for System Answer and CCR Commander NT40 allows users to make their own voice recordings for all the greetings used in System Answer and Custom Call Routing. A combination of pre-recorded greetings and user- recorded greetings can also be used to tell callers how their call is being handled.
  • Page 219 218 / Auto Attendant Greeting User recorded example or pre- Source Used recorded message if available (italics) feature To reach sales press 1, to reach a User (Caller receptionist press 0. menu) Good-bye. User or (Thank you) All of our operators are busy. Pre- recorded Wait a moment and someone will...
  • Page 220 Auto Attendant / 219 FLASH memory degrades slightly each time a message is recorded. Typically, messages can be erased and written thousands of times. However, care must be taken to plan out what messages are to be recorded and how often, in order to reduce the number of re- recordings made over a long period of time.

  • Page 221: Programming Or Changing Ccr Destinations

    220 / Auto Attendant 12. The greeting used with the caller menu indicates the destinations you have chosen for each digit. Example: ‘To reach one of our sales agents, press 1. To contact our accounting office, press 2. To talk to an attendant, press 0. To repeat this menu, press *’.

  • Page 222: Fax Switch Feature

    • configuration of a system with just one incoming line, answered by an Auto Attendant, used for voice, data, and Fax services. • Commander NT40 systems which have a mix of analogue and digital incoming lines. All of these line types, if answered by an Auto Attendant, can handle voice, data, and Fax services.
  • Page 223 Fax switch On for either Auto Attendant feature (System Answer (SA) or a Custom Call Routing (CCR)). When the Fax switch is enabled in a Commander NT40 system: • the first Auto Attendant answered call provides a playback channel, tone dialling and Fax tone monitoring capabilities •...
  • Page 224 Auto Attendant / 223 to the second call. The Auto Attendant can answer a third call, providing playback channel and tone dialling monitoring capabilities. When the Fax switch is enabled, the tone detector limit of three prevents the Auto Attendant from servicing three calls at once. The Auto Attendant can answer three lines when the Fax switch is Off.
  • Page 225 224 / Auto Attendant 4. Press ‘ until the display reads System prgrming. 5. Press ≠. The display reads Hunt groups. 6. Press ‘ until the displays reads Fax stn:. 7. Press the CHANGE display key. Enter the station number you need the Fax switch feature to identify.
  • Page 226 Auto Attendant / 225 1. Place the programming overlay over the appropriate keys on your programming Keystation. 2. Press ≤••¤flfl‹›› (CONFIG). The display reads Password:. 3. Press ‡¤‡fi°‡ (SAPLUS). The display reads Stns&Peripheral. 4. Press ‘ until the display reads System prgrming. 5.
  • Page 227 226 / Auto Attendant System Administration Manual P0988825 Issue 04...

  • Page 228: Chapter 22 Remote Access

    Remote access Remote access packages enable you to control the remote use of Commander NT40 line pools and the paging feature. Packages are also used to control remote administration and monitoring of the system. You create a Remote access package by defining which of your system line pools it will be able to access and whether it can use Page, line pools, and remote administration.
  • Page 229 228 / Remote access LinePool access 1. Place the programming overlay over the appropriate keys on your programming Keystation. 2. Press ≤••¤flfl‹›› (CONFIG). The display reads Password:. 3. Press ‡¤‡fi°‡ (SAPLUS). The display reads Stns&Peripheral. 4. Press ‘ until the display reads System prgrming. 5.
  • Page 230 Remote access / 229 8. Press ≠. The display reads Show pkg:. 9. Use the dial pad to select the Remote access package you want to program. 10. Press ≠. The display reads LinePool access. 11. Press ‘. The display reads Remote page:. 12.

  • Page 231: Remote Line Access

    230 / Remote access Remote monitor 1. Place the programming overlay over the appropriate keys on your programming Keystation. 2. Press ≤••¤flfl‹›› (CONFIG). The display reads Password:. 3. Press ‡¤‡fi°‡ (SAPLUS). The display reads Stns&Peripheral. 4. Press ‘ until the display reads System prgrming. 5.
  • Page 232 Remote access / 231 5. Press ≠. The display reads Hunt groups. 6. Press ‘ until the display reads Remote access. 7. Press ≠. The display reads Rem access pkgs. 8. Press ‘. The display reads Rem line access. 9. Press ≠. The display reads Show line:___. 10.
  • Page 233 Unlike packages 01 to 15, package 00 cannot be changed. You can define up to 15 Remote access packages (01 to 15). For remote users who call into the Commander NT40 to use Commander NT40 lines for calling out, the remote restrictions on the incoming line and line restrictions on the outgoing still apply.

  • Page 234: Chapter 23 Maintenance

    Remote monitor You can run a Maintenance session from any working Commander NT Advantage/M7310N/T7316 or Principal/M7324N Keystation. Only one person at a time can access a Maintenance session. Photocopy the System Administration log found at the end of this chapter, and use it to record maintenance information.

  • Page 235: Checking The System Version Of The Software

    8. Press ® to exit or ‘ to continue in programming. System administration log record You can check under the Sys admin log heading to find a list of administrative events performed on Commander NT. Use the following table to record these log items whenever you run a Maintenance session.
  • Page 236 Maintenance / 235 6. Press ‘ until the display reads Sys admin log. 7. Press ≠. The display reads Items in log:. 8. Press ‘ and “ to move down or up the list of event codes. 9. Write the System admin items in the log on page 235. 10.
  • Page 237 236 / Maintenance Sys admin log Log item Time of log item Number of repetitions Time and date that log was checked System Administration Manual P0988825 Issue 04...

  • Page 238: Chapter 24 Troubleshooting

    If an alarm message appears on the alarm station display 1. Record the alarm number. 2. Press TIME and record the time and date displayed. 3. Call Commander Care Online at 1300 13 88 99 and report the alarm code. 4. After speaking to the centre, press CLEAR.

  • Page 239: Clearing Lines

    238 / Troubleshooting Clearing lines A line is hung when it remains busy even though no conversation or data communication is taking place, and it cannot be disconnected by normal means. Lines connected to a device such as an answering machine, fax machine, or modem can become hung. It is a matter of judgement to decide that a line is hung and not simply in use.

  • Page 240: Power Failure

    You can use the power-fail phone only when your Commander NT system is disconnected or without power. The power-fail phone is usually located near the Commander NT ME. If there is no power-fail phone next to the ME, plug a standard...
  • Page 241 240 / Troubleshooting System Administration Manual P0988825 Issue 04...

  • Page 242: Chapter 25 Testing

    Testing the keystation If you suspect something is wrong with a key, the speaker, the displays, or some other part of the Commander NT Keystation hardware, you can do a quick test to see which part of the keystation is broken.
  • Page 243 242 / Testing Testing the keystation keys 1. Press ≤°‚fi, then £ or NEXT. 2. Press TEST or ≥ to start a key test. 3. Press a key to see its function. If the key you pressed uses an indicator, it should also turn on when you test the key. 4.
  • Page 244 Testing / 243 Testing the keystation speaker 1. Press ≤°‚fi, then £ or NEXT until the display reads Speaker test. 2. Press TEST or ≥ to start a speaker test. You should hear page tone through the keystation speaker at the maximum volume.
  • Page 245 244 / Testing System Administration Manual P0988825 Issue 04...

  • Page 246: Using Keystation Features

    Section III: Using keystation features P0988825 Issue 04 System Administration Manual...
  • Page 247 246 / System Administration Manual P0988825 Issue 04...

  • Page 248: Chapter 26 About Commander Nt Keystations

    About Commander NT Keystations Commander NT is both simple and flexible. You can use many features with just a few key presses and see what is happening by reading the keystation display. You can choose which of its features you want to have available, make them work the way that suits you best, and assign the features you use most to the keys on your keystation.

  • Page 249: M7310N Keystation

    248 / About Commander NT Keystations M7310N Keystation The M7310N Keystation has a two-line display, three display keys, 10 memory keys with indicators, 12 dual-memory keys without indicators, and Handsfree capability. M7208/T7208 Keystations The T7208 and M7208N Keystations have a one-line display, eight memory keys with indicators, and Handsfree capability.

  • Page 250: T7100/M7100N Keystations

    About Commander NT Keystations / 249 T7100/M7100N Keystations The T7100/M7100N Keystations have a one-line display, one memory key, with no indicator (defaults to auto redial), and Handsfree capability. T7100 M7100N T7000/M7000 Keystations T7000/M7000 Keystations do not have a display or any line keys. They have four memory keys, however.

  • Page 251: M7324N Keystation

    250 / About Commander NT Keystations M7324N Keystation The M7324N Keystation has a two-line display, three display keys, 24 memory keys with indicators, and Handsfree capability. Principal Keystation The Principal Keystation has a double line display, three display keys, 24...

  • Page 252: Standard Keystation

    About Commander NT Keystations / 251 Standard Keystation The Standard Keystation has a single line display, eight memory keys with indicators, and handsfree capability. Economy Keystation The Economy Keystation has a single line display and a single memory key with no indicator.

  • Page 253: Central Answering Position (Capn)

    252 / About Commander NT Keystations Central Answering Position (CAPN) The Central Answering Position telephone (CAPN) is an M7324N Keystation with at least one CAPN module attached. The CAPN module is an add-on device that provides 48 extra memory or line keys.

  • Page 254: Direct Station Select (Dss) Console

    About Commander NT Keystations / 253 Direct Station Select (DSS) Console The DSS Console is useful for receptionists who handle a lot of calls. A DSS Console provides 48 additional memory keys for a Principal Keystation. Busy Lamp Field (BLF) Display (Advantage...

  • Page 255: Release Key

    254 / About Commander NT Keystations Release key Pressing ® (or ¨) ends a call. You do not have to put the handset down. ® also ends feature programming. While you are on a call, do not press ® to end a feature you are using. If you do, you disconnect the call.

  • Page 256: Chapter 27 Customising A Keystation

    Customising a keystation Dialling mode Commander NT Keystations support three dialling methods. All three methods allow you to dial a call without picking up the handset. The special features of the Automatic dial and Predial methods are available only when you dial without picking up the handset.

  • Page 257: Display Contrast

    Key Inquiry You can check the function of any line, Intercom, or memory key on your Commander NT Keystation or determine the station number. Ensure that the function of a key matches the label by pressing ≤•‚ and then the key to display the key programming function.

  • Page 258: Checking Your Station Number

    1. Press ≤•‚. 2. Press ∆. The display reads your station number. Labelling Commander and M-series keys After programming a key on your keystation you may wish to label it or cap it with one of the pre-labelled key caps. When you are labelling or removing a key cap, activate Key Inquiry ≤•‚...

  • Page 259: Moving Line Keys

    258 / Customising a keystation To remove a keycap, slip the fingernails of your index fingers under each end of the keycap and pull up until it pops off. If you do not have a printed keycap to replace it, you can write the name in the blank label space beside the key (on the Principal/M7324N, Standard/ M7208N and Advantage/M7310N).

  • Page 260: Ring Type

    Customising a keystation / 259 Press the key you want to move the line to. Move line to: Neither of the keys is erased. The lines, or the QUIT line and feature, simply switch places. The key you are trying to move is not a line Press a line key.

  • Page 261: Customising T7000/M7000 Keystations

    260 / Customising a keystation Customising T7000/M7000 Keystations Programming memory keys T7000/M7000 Keystations have four programmable keys. Features programmed on these keys have the following restrictions: • do not have a display for information or instructions • do not have line or station keys External autodial 1.

  • Page 262: Ring Type Programming

    Customising a keystation / 261 Ring Type programming 1. Press ≤•fl. 2. Press 1, 2, 3 or 4 to select the Ring type desired. 3. Press the ≥ key. T7000/M7000 tones Since T7000/M7000 Keystations do not have a display, you will hear the following tones: •...
  • Page 263 262 / Customising a keystation System Administration Manual P0988825 Issue 04...

  • Page 264: Chapter 28 Using Personal Features

    Using personal features Background music If an external music source has been connected to your Commander NT, this feature allows you to play music over your keystation speaker. 1. Press ≤°fl. The music pauses while you make or answer a call.

  • Page 265: User Speed Dial Codes

    Speed Dial codes are divided into two groups: • 001 to 255 are programmed for the entire system by you and can be used on any keystation in the Commander NT system • 256 to 279 are personal and may be programmed differently at...

  • Page 266: Adding Or Changing User Speed Dial

    Using personal features / 265 Adding or changing User Speed Dial 1. Press ≤•›. 2. Enter a three-digit code from 256 to 279 that you want to associate with a telephone number. 3. To include a line selection for this number, press the line or intercom key.

  • Page 267: Making A Speed Dial Call

    266 / Using personal features If you want to program a line or line pool Program and OK QUIT OK selection for this speed dial number, select the line or line pool. Otherwise, enter the telephone number you wish to program exactly as you would if you were dialling it normally.

  • Page 268: Chapter 29 Answering Calls

    Answering calls Answering a call When a call rings at the keystation, pick up the handset or press the button marked Handsfree/Mute (on the other types of keystations) to connect the call. Sorting calls by distinctive ring patterns When lines are configured on your system, they can be assigned one of four distinctive ring patterns (DRP).

  • Page 269: Privacy Feature (External Calls Only)

    1. After connecting an external call, press ≤°‹. 2. Tell the other person to press the line button and join your conversation. Only two Commander NT Keystations in addition to the external caller can take part in this kind of conference. Answering the next queued call An attendant who has many calls coming in at once can use Call Queuing to help them answer the calls in order.

  • Page 270: Answering Hunt Group Calls

    Answering calls / 269 Answering hunt group calls The three hunt group distribution modes allow you to customise how hunt group calls are distributed in your office. In Broadcast mode, a single incoming call will ring simultaneously at all the stations in a group. In a busy office you might have three receptionists in a hunt group.

  • Page 271: Using Swca Line Buttons

    270 / Answering calls Using SWCA line buttons System Wide Call Appearance (SWCA) can be assigned to up to 16 program buttons on each station in a group. This feature allows a call to maintain an appearance on the SWCA buttons to a group of users for the life of the call, while freeing up the line the call came in on.

  • Page 272: Incoming Calls

    Answering calls / 271 Incoming calls When you answer an external call, the system can react in one of two ways, depending on what settings were specified: • the call may be transferred automatically to a free SWCA key when you answer the call. In this case, you need to put the call on Hold to free the line the call came in on.

  • Page 273: Using Handsfree

    SWCA key so it has a group-wide appearance, then put the call on Hold again. These principles also apply to outgoing calls. Using Handsfree Commander NT Keystations allow you to make calls without using the handset. The Economy/M7100N/T7100 and T7000/M7000 Keystations do not support handsfree operation.

  • Page 274: Making Calls Without Lifting The Handset

    Answering calls / 273 Making calls without lifting the handset 1. If you do not have a Prime line assigned to your keystation, press a line key. 2. Press the button marked Handsfree/Mute. The keystation internal microphone and speaker are automatically turned on. 3.

  • Page 275: Answering A Keystation Using Directed Pickup

    Another option is to use a headset. Answering a keystation using Directed Pickup You can answer any keystation that is ringing in your Commander NT system using Directed Pickup or Group Pickup. 1. Press ≤‡fl.

  • Page 276: Answering A Keystation Using Pickup Group

    Answering a keystation using Pickup Group Your Commander NT system can be divided into nine Pickup Groups. If you are a member of a Pickup Group, you can pick up a call that is ringing at any keystation in your Pickup Group.

  • Page 277: Answer Keys

    276 / Answering calls Line Answer The Line Answer feature allows you to answer a ringing call anywhere in the system from any keystation in the system. The line you are answering does not have to appear or ring at the keystation you are using.
  • Page 278 Answer key or simply activate the key indicator (ª or º). A Commander NT Keystation may have up to eight Answer keys to monitor other stations. Economy/M7100N/T7100, T7000/M7000 Keystations, SLTs and ISDN terminals cannot be assigned Answer keys to monitor other stations, but they can be monitored.

  • Page 279: Listening In A Group

    278 / Answering calls Listening in a group The Group Listen feature allows other people in your office to listen in on a call without the caller hearing any noise from the office by turning the keystation external microphone off. 1.

  • Page 280: Chapter 30 Holding Calls

    Holding calls Holding When you put a call on hold, the Commander NT system maintains the connection to the caller but the call is no longer active at your keystation. The indicator flashes on all keystations that have access to the line with the call on hold. The call can be retrieved from any of these keystations.

  • Page 281: Listening On Hold

    280 / Holding calls Exclusive Hold You can put a call on Exclusive Hold so that it can be retrieved only at your keystation. Press ≤‡· or ≤≥. The line appears busy on all other keystation, and the call cannot be picked up by anyone else in the office.
  • Page 282 Holding calls / 281 With Handsfree 1. If using the handset, press the button marked Handsfree/Mute. 2. Hang up the handset. 3. Press the button marked Handsfree/Mute again. Your microphone is off but you can hear when the caller returns. 4.
  • Page 283 282 / Holding calls System Administration Manual P0988825 Issue 04...

  • Page 284: Chapter 31 Routing Calls

    Commander NT system. You retrieve a parked call by dialling the retrieval code. As many as nine calls can be parked at one time on the Commander NT system. When you park a call, the system assigns one of nine codes for retrieval of the call.

  • Page 285: Ddi Calls

    The calls pass directly to a Commander NT station without operator intervention. The internal lines 101 to 140 between the Commander NT40 ME and the stations are called DDI lines. BRA lines must have Answer Mode programmed to Auto for DDI.
  • Page 286 Routing calls / 285 Number of appearances The installer programs the number of appearances for each DDI line assigned to the station.When a station with an appearance of a DDI line answers a call, other stations with appearances of that DDI line do not track the state of that call.
  • Page 287 286 / Routing calls Busy tone with Do Not Disturb on Busy When Do Not Disturb on Busy (DND) is turned on for a station, internal and network callers hear a busy tone. External callers are transferred to the Prime station. If there are no available appearances of the DDI line and the DND on busy feature is set to Yes for one of these stations, the second caller hears ring-back and the call is routed to the Prime station for...

  • Page 288: Making A Priority Call

    Making a Priority call If the Administrator has allowed Priority call for your station, you can make an internal voice call when the Commander NT Keystation you are calling is idle, busy, or has Do Not Disturb activated. If you get a busy signal when you call someone in your office, you can interrupt them.

  • Page 289: Transferring To A Busy Station (Call Camping)

    Camped calls appear on a line key on the receiving keystation, if one is available. If there is no line key available, you receive a message on the display and hear camp tones. Each Commander NT Keystation can handle only one camped call at a time. Note: The Call Camping feature will only work if Do Not Disturb (DND) is programmed to No for that station.
  • Page 290 Routing calls / 289 Dial the number of the internal keystation to Camp to: CANCEL which the call is to be sent. The keystation to which you camped a call did Camped: 221 not answer the call. The call has come back to CALLBACK you.
  • Page 291 290 / Routing calls System Administration Manual P0988825 Issue 04...

  • Page 292: Chapter 32 Making External Calls

    You can use a line in a line pool to make an external call. The Commander NT40 can have three line pools, and a keystation can be programmed to access any of them. A line pool access code is a number you dial to get a line pool. The access code can be up to four digits long.

  • Page 293: Making A Conference Call

    Making calls from an ISDN terminal Note that ISDN terminals do not have line keys or intercom keys as do Commander NT Keystation. To make an outgoing call from an ISDN terminal, access an exchange line by entering a line pool code or a destination code.
  • Page 294 Making external calls / 293 To establish a conference call with two other Commander NT Keystations, a keystation must have two intercom keys assigned to it. The keys appear starting at the lowest right-hand position, or one key above that if the Handsfree feature is assigned to the keystation.
  • Page 295 You can put the two people in a conference call on hold independently so that they cannot talk to each other for all Commander NT Keystations, except Economy/M7100N/T7100 and T7000/M7000 Keystations. 1. Press the line key of one person. The other person is automatically put on hold.

  • Page 296: Splitting A Conference

    Making external calls / 295 You can re-establish the conference. 1. Take one call off hold. 2. Press ≤‹. 3. Take the other call off hold. Putting a conference on hold You can put a conference on hold, allowing the other two people to continue speaking to each other.

  • Page 297: Removing Yourself From A Conference

    Removing yourself from a conference You can remove yourself from a conference, and connect the other two callers through your Commander NT system. 1. Press ≤‡‚ (the Transfer feature code). When you remove yourself from a conference using the Transfer...

  • Page 298: Using Class Of Service Passwords

    COS passwords allow you to define individual passwords and determine the restriction filters associated with each. If you use your Commander NT40 system from outside the office, you may be required to enter a COS password to gain access to the system.
  • Page 299 298 / Making external calls System Administration Manual P0988825 Issue 04...

  • Page 300: Chapter 33 Making Internal Calls

    4. Press the held intercom key (step 2) to connect. Accessing a Direct-Dial station Direct-Dial allows you to dial a designated station in your Commander NT system or private network, with a single digit. The Direct-Dial digit is the digit you dial to reach an attendant in your office.

  • Page 301: Leaving Messages

    300 / Making internal calls The Commander NT40 system allows for one Direct-Dial station. A person whose keystation is a Direct-Dial station is usually a receptionist for your entire office or for a particular department. To access the Direct-Dial station, enter the Direct-Dial digit (the default Direct-Dial number is 0).

  • Page 302: Cancelling A Message

    Making internal calls / 301 Cancelling a message 1. Press ≤£⁄.The display reads Cancel for:. 2. Enter the station number of the person you sent the message to. Viewing received messages You can receive up to four messages from different keystation. On a keystation with a two-line display: 1.
  • Page 303 You are trying to call from your message In use 21 waiting list. The line that you are trying to use is being used by the identified Commander NT user. You have tried to send a message to an invalid...

  • Page 304: Erasing Messages

    Making internal calls / 303 You have no line key free with which to reply to No key free a message. Your are at the beginning of your list of Start of list NEXT messages. Press NEXT to move through your messages.

  • Page 305: Paging

    304 / Making internal calls Paging Paging allows you to make announcements over the Commander NT system using the keystation speakers, or your loudspeaker system, if one is available. The administrator can assign stations to one of three page zones.
  • Page 306 Making internal calls / 305 3. Press ‡¤‡fi°‡ (SAPLUS). The display reads Stns&Peripheral. 4. Press ‘ until the display reads System prgrming. 5. Press ≠. The display reads Hunt groups. 6. Press ‘. The display reads Featr settings. 7. Press ≠. The display reads Backgrnd music. 8.

  • Page 307: Remote Paging

    306 / Making internal calls Remote paging To use features on a Commander NT system remotely, press • followed by the feature code. Even if you are calling from another Commander NT system, press • instead of ≤. Making a remote page announcement 1.

  • Page 308: Muting Voice Call Tones

    Making internal calls / 307 Muting voice call tones When a voice call begins at your keystation, you hear a beep every 15 seconds as a reminder that the microphone is on. To stop the beeping, pick up the handset or press the button marked Handsfree/Mute.
  • Page 309 Divert is turned on; Do Not Disturb is turned on; Voice Call Deny is turned on; it is not a Commander NT Keystation. Your call proceeds automatically as a regular ringing call.

  • Page 310: Chapter 34 Diverting Calls

    Diverting all calls You can temporarily divert your calls to another keystation in the Commander NT system or to an external destination by using the Divert feature. If the keystation to which you diverted your calls does not have the same exchange lines as your keystation, the diverted calls appear on intercom keys.

  • Page 311: Line Redirection

    In a networked system, Line redirection allows you to redirect calls coming in on your external lines to a keystation outside the office. Commander NT supports simultaneous redirection of DDI calls, subject to the same barring rules and depending on the availability of outgoing resources.

  • Page 312: Using Line Redirection

    Line redirection, but none of the Commander NT call handling features are available until the feature times out. If you need to use a Commander NT feature to process the call, quit Line redirection programming by pressing ≤. Do not press ® or you will disconnect the call you are trying to process.
  • Page 313 312 / Diverting calls Redirecting your lines 1. Press ≤°›. 2. Select the outgoing line to be used for redirected calls. 3. Enter the number to which calls will be redirected by pressing an external auto-dial key, or entering an external telephone number (using no more than 24 digits) then pressing ≥...

  • Page 314: Outgoing Line

    Diverting calls / 313 Displays while redirecting lines You selected the intercom key as the facility to Intercom place the call on. Enter a line pool code or a destination code. • £ Line redirection Press to begin redirection. Press QUIT REMOVE to cancel a previous redirection.
  • Page 315 314 / Diverting calls Displays while cancelling redirection Press the lines that are no longer to be Select line (s) QUIT redirected. The lines light up as you press them. Once you cancel redirection for a line you cannot restore it by pressing the line again. Press to cancel redirection for all your ≥...

  • Page 316: Chapter 35 Saving Time With Features

    Keys used for lines, answer or Handsfree/Mute cannot be used as autodial keys. If the power to your Commander NT system is off for more than three days, autodial numbers (as well as some other system programming) may be lost from the memory.

  • Page 317: Using Intercom As The Line For Autodial

    316 / Saving time with features 4. Enter the number. Press ≥ or OK when you are finished. The display reads Programmed. Autodial key for a station number 1. Press ≤•¤. The display briefly shows Internl autodial then Press a key. 2.
  • Page 318 Saving time with features / 317 The memory allotted to autodial numbers in Autodial full your Commander NT system is full. While programming external Autodial, you key erased ≥ erased the key by pressing before entering any digits. Enter the number you wish to programme...

  • Page 319: Using Redial

    318 / Saving time with features Using Redial You can save the number of any external call you dialled and call it again later. You can also redial the last external number you dialled. Saving a number to redial later While you are still on the call, press ≤fl‡.
  • Page 320 Saving time with features / 319 You can erase a memory key, however, you cannot erase Answer, Handsfree/Mute, Intercom, or line keys. You cannot program the following feature codes to a memory key: • Long Tones for signalling remote devices (see "Setting long tones"...

  • Page 321: Using Callback

    . To erase the key, press Using Callback If you cannot get through to someone on your Commander NT system because their keystation is busy or there is no answer, you can use the Callback feature to tell you when they hang up or next use their keystation.

  • Page 322: Using Hotline

    Saving time with features / 321 Cancelling Callback Press ≤£¤. Displays You cannot use Callback on your current call. Can't ring again You can only use Callback while you have a busy signal on an internal call or line pool request, or while an internal call is ringing.
  • Page 323 322 / Saving time with features System Administration Manual P0988825 Issue 04...

  • Page 324: Chapter 36 Using Display Features

    Time and Date The system time and date appears on the display of idle Commander NT Keystations. Telephones connected to the Single Line Telephone Adaptor cannot display the time and date. Checking the current time and date while on a call You can briefly display the current time and date while you are on a call by pressing ≤°‚‹.

  • Page 325: Call Information

    Lines in your Commander NT system may appear at more than one station. However, only one station can receive Call Information automatically for an incoming call. You program which Commander NT station will automatically receive Call Information.
  • Page 326 Using Display Features / 325 Call Log displays the same information as Call Information, along with the date and time of the call, and the number of times the caller called. Note: You may continue to press line keys to get information on other calls.

  • Page 327: Call Log

    Call log information is stored in Non-volatile Random Access Memory (NVRAM). If a loss of power occurs in the Commander NT system, all logs will be preserved. Call log creates a record of incoming external calls. For each call the log could contain the following •...
  • Page 328 Using Display Features / 327 Setting which calls are logged at a station You can set which types of incoming calls are logged at your station. The options are: • No autologging • No one answered (only for autologging stations) •...

  • Page 329: Changing Your Call Log Password

    328 / Using Display Features Changing your Call log password 1. Press ≤•°fi. The display reads Old passwrd:. 2. Enter your old password. The display reads New passwrd:. 3. Enter your new four-digit password. The display reads Repeat New:. 4. Re-enter your password. The display reads Password changed, which confirms that your password has been changed.

  • Page 330: Viewing Your Call Log

    Using Display Features / 329 Viewing your Call log New items are shown with the first character underlined. Press ≤°⁄¤. Use either the display keys or your dial pad to navigate through the log. Action Display key On entering the log •...
  • Page 331 330 / Using Display Features 4. Press an exchange line or line pool key. 5. Lift the handset. (This is not necessary if Handsfree is programmed at your keystation). The displayed number is dialled. While viewing the log, you can place a call to the number displayed in the log.
  • Page 332 Using Display Features / 331 / indicates that the stored number has been 49/1234567890123 NEXT ERASE MORE shortened to its final 11 digits. Press √ to display additional MORE information about the call. One or more log entries have been deleted by Call(s) bumped the Autobumping feature while you are looking at the call log.

  • Page 333: Autobumping

    332 / Using Display Features The resume item has been removed because No resume item of Autobumping. Repeat Call Update, or log reallocation while you are looking at the call log. Autobumping Deleting log items Your log has a set number of items that it can hold. When it becomes full, new calls cannot be logged.

  • Page 334: Chapter 37 Special Dialling Features

    Special dialling features Commander NT Keystations can access a remote system or dial a number on a private network by using host system access features such as Recall, Pause, Wait for Dial Tone, and Run/Stop. These features either send a special signal to the host system or allow you to program delays required by host systems to external autodial keys or speed dial codes.

  • Page 335: Setting Long Tones

    Long Tones can be used on any call except a conference call. You can use internal lines of the Commander NT system to activate a device connected to a Single Line Telephone Adaptor in another area of your office, or exchange lines to access devices outside the Commander NT system.

  • Page 336: Recall

    Special dialling features / 335 Recall If your Commander NT system is connected to a PBX, you can use a Recall signal to access special features. Program Recall to a memory key for one-touch access. The Recall signal can also be included as part of a longer stored sequence on an external autodial key or in a speed dial code.

  • Page 337: Wait For Dial Tone

    If your external telephone lines use pulse dialling, you can temporarily switch to tone dialling by pressing £ after selecting the line. Tone dialling lets your Commander NT Keystation communicate with devices and services that respond to tone signals, such as automatic switchboards and fax or answering machines.

  • Page 338: Chapter 38 Isdn Services

    ISDN services ETSI ISDN BRA standard ETSI ISDN BRA is the European Telecommunications Standards Institute specification for Basic Rate Access ISDN service. BRA provides 2 bearer B-channels operating at 64 kbit/s and a data D- channel which operates at 16 kbit/s (which is used primarily to carry call information).
  • Page 339 Internet and databases. Commander NT40 and ISDN supported services The Commander NT40 can support up to two ISDN Basic Rate Access (BRA) Cartridges, each of which allows the connection of up to four ISDN BRA loops. Each of these loops consists of two separate B-channels that can be used to make two simultaneous voice or data calls, or one data call and one voice call.
  • Page 340 ISDN services / 339 Your installer configures the ISDN BRA loops for the Commander NT40. As an Administrator you should be familiar with ISDN basics and terminology. Commander NT40 supports the following ISDN services: • basic incoming calls • basic outgoing calls •...
  • Page 341 ISDN loops. Indial programming can be used to allow incoming access to the ISDN devices. ISDN devices use a station number within the range of the NT40 and can be accessed internally with this station number. This is a better use of system resources since any unused ISDN network loops can be configured as S-loops.

  • Page 342: Chapter 39 General System Features

    The following features are available for the entire Commander NT40 system. Station numbers Each station on the Commander NT40 has its own station number. The length of station numbers in your system can be from three to seven digits. All station numbers on your system are the same length.

  • Page 343: Choosing A Line Using A Line Key

    Economy/M7100N/T7100 and T7000/M7000 Keystations do not have line keys. Because of this, they sometimes work slightly differently than other Commander NT40 stations. Where other keystations can require that you select a line key to answer a call, on these Keystations, you simply pick up the handset. Where other keystations require you to select a line key to take a call off hold, you press ≥...

  • Page 344: Memory Keys

    One-line display The Economy/M7100N/T7100 and Standard/M7208N/T7208 Keystations have a one-line display. The Commander NT Keystations with two-line displays, have display keys below the display, which can be used to perform the commands that display on the second line of the display.

  • Page 345: Prime Line

    Press either end of the volume bar √ to adjust the volume. Wall mounting Commander NT Keystations can be mounted on a wall. Contact CCO at 1300 13 88 99 if you wish to have any keystations on your system wall-mounted.

  • Page 346: Changing To Tone Dialling

    Using your Commander NT40 from an external location You can use the lines and some of the features of a Commander NT40 from outside the system. You can do this when you are away from the office. Note: Supervised lines are required to operate this optional facility.

  • Page 347: Direct Inward System Access

    346 / General system features Controlling access to your Commander NT40 It is important to maintain the security of your Commander NT40 by limiting access to authorised users and limiting those users to the features they need. Remote users can make long distance calls.

  • Page 348: Maintaining Security

    Remote access is possible only on supervised lines. To use features on a remote Commander NT40, press • followed by the feature code. Even if you are calling from a Commander NT40 remotely, press • instead of ≤.

  • Page 349: Tones

    • Dialled a busy line pool access code. You will hear system dial tone again after five seconds. Commander NT40 • You may use the Commander NT40 dial tone remotely. Fast busy tone You have done one of the following: •...

  • Page 350: Control Station

    General system features / 349 Note: More than one attendant may have an Answer key for a single station. This allows two or more attendants to handle calls for a busy person. A keystation can have up to eight answer keys for other people.
  • Page 351 350 / General system features System Administration Manual P0988825 Issue 04...

  • Page 352: Chapter 40 List Of Commander Nt Features

    List of Commander NT features How to use Commander NT features 1. Press ≤ (ƒ or Ä) and enter the desired feature code on the dial pad. Press the programmed memory key. 2. Follow the display messages. If you change your mind while entering a feature code, press ≤ to cancel.
  • Page 353 352 / List of Commander NT features Feature Name To Activate To Cancel ≤°¤ Call Camp-on ≤‡‡ Call Duration Timer ≤°⁄¤ Call log ≤•°› Call log options ≤•°fi Call log password ≤‡› Call Parking ≤‡fl Call Pickup Directed ≤‡fi Call Pickup Group ≤°‚⁄...
  • Page 354 List of Commander NT features / 353 Feature Name To Activate To Cancel ≤°› ≤£°› Line redirection (not available on Economy/M7100N/ T7100) ≤°⁄‹ Logit (Call Logs) ≤°‚° Long tones Memory keys Programming ≤•‹ Feature codes or ≤•¤ Internal Autodial External Autodial or ≤•⁄...
  • Page 355 354 / List of Commander NT features Feature Name To Activate To Cancel ≤°fi ≤£°fi To block a Priority call ≤°‹ ≤£°‹ Privacy ≤•°· Programmed release ≤‡⁄ Recall ≤•fl Ring type ≤•°‚ Ring volume ≤°‡fl Room condition (Hospitality) ≤°‡· Room occupancy (Hospitality) ≤fl‡...

  • Page 356: Chapter 41 List Of Isdn Terminal Features

    Other Commander NT station features are not available to ISDN terminals. In addition, you cannot retrieve a parked call, or use the Direct-Dial digit to reach a Direct-Dial station from an ISDN terminal.

  • Page 357: Transfer

    Line access from an ISDN terminal Note that ISDN terminals do not have line keys or intercom keys as does a Commander NT Keystation. To make an outgoing call from an ISDN terminal, access an exchange line by entering a line pool code or a destination code.

  • Page 358: Making Or Receiving Calls Involving Two B-Channels

    B-channels For incoming calls that require two simultaneous B-channels, Commander NT requires that calls be made sequentially to two distinct numbers, rather than simultaneously to the same number. In the case of a DDI call, the same DDI line can be used but the ISDN station needs to have the number of appearances for that DDI line to 2.
  • Page 359 358 / List of ISDN terminal features System Administration Manual P0988825 Issue 04...

  • Page 360: Chapter 42 List Of Slt Station Features

    List of SLT station features The Single Line Telephone (SLT) Adaptor connects a digital Commander NT Keystation port to a standard analogue voice device. It is most commonly used to attach to a single-line telephone or a data communication device such as a modem or facsimile machine.
  • Page 361 360 / List of SLT station features Feature To activate To cancel ¿•fi Last Number Redial ¿•°‚‚ Line Answer from any keystation ¿•fl› Line Pool selection Page ¿•fl‚ General ¿•fl⁄ Internal ¿•fl¤ External ¿•fl‹ Internal/ External ¿•fl· Priority Call ¿•°‹ Privacy control Reach through ¿•‡⁄...
  • Page 362 List of SLT station features / 361 Feature To activate To cancel ¿•⁄ ¿£⁄ Send Message (from Direct dial station) StarTalk or Commander NT Voice Mail ¿•·°⁄ Access mailbox ¿•·°‚ Leave a message ¿•‚ System Speed Dial ¿•°‚· ¿£°‚· Tones ¿•‡‚...
  • Page 363 362 / List of SLT station features System Administration Manual P0988825 Issue 04...

  • Page 364: Chapter 43 Common Feature Displays

    Invalid code You have tried to use a feature that is not Not available available in the present setup of your Commander NT40. You cannot use the feature you have chosen stn locked because your keystation is locked. See "Locking a station" on page 96.
  • Page 365 001 on that keystation. The call on line 001 is being transferred to you Line001 transfer by someone else in your Commander NT40. A camped call is waiting. Press the line key or Line001 waiting use Call Queuing to answer the call.
  • Page 366 Common feature displays / 365 You are receiving a priority call. If you are on Priority> 221 BLOCK another call, inform the person you are speaking to that the call is about to be put on hold. Press the flashing line indicator of the priority call or wait until the call connects automatically (in eight seconds).
  • Page 367 366 / Common feature displays Either all the lines in a line pool assigned to the No free lines station are busy or all the lines available at the station are in use. This display also appears when the programmed dialling feature you have used requires a line pool or line assignment that is not available to the station.

  • Page 368: Chapter 44 Index

    Index Call Pickup 274 distinctive ring patterns 267 external 267 access hunt group calls 269 Commander NT40 outside internal 267 the system 345 Line Answer 276 remote 347 queued 268 using a COS password 346 using SWCA keys 270 using DISA 346...
  • Page 369 CLID match 154 using CLI assignment 205 CLID viewing 329 programming OLI 67 Call log CLID match 154 password 193 Commander NT Keystations Call Park Advantage 250 Hunt group calls 283 Direct Station Select Call Pickup Console 253 directed 274...
  • Page 370 Standard 251 wild cards 185 T7000 249 dial pad T7100 249 description 19 T7208 248 dial tone T7316 247 Commander NT40 348 Commander NT40 stuttered 348 system dial tone 348 Dialling Conference Call Live dial 255 feature 292 one-touch 315...
  • Page 371 291 exchange line See station numbers and keystation assignment Do Not Disturb on Busy cancelling 107 external access to Commander DDI lines 106 NT40 345 Hunt groups 107 external music source 263 setting 107 See Direct Station Select...
  • Page 372 Index / 371 – Call duration time 323 test a keystation 241 Call Information services file transfer 337 Call Pickup, directed 274 Call Pickup, group 275 greetings, Auto Attendant Call queuing 268 Custom Call Routing 209 Callback 320 customising 217 Class of service passwords pre-recorded 216 recording 219...
  • Page 373 372 / Index Hotline using for Autodial 316 assigning a telephone 115 Invalid code display 363 bypassing 116 Invalid number display 366 cancelling 115 Invoke by Hold 152 using 321 ISDN services 337 hung line 238 ISDN terminals Hunt Group calls with two B-channels distinctive ring pattern 128 hunt group calls 269...
  • Page 374 MCID 199 leased circuits 338 Logit 328 length of station numbers 341 long distance call limiting using COS password 345 access to Commander NT40 long tones feature 334 Line assigning to a station 60 – clearing 238 M7310N Keystation 248...
  • Page 375 374 / Index monitoring Page Tone 146 calls 342 Paging mounting keystations 344 features 304 remote 306 moving keystations 169 Park Mode music programming 140 See Background music 263 Park timeout music on hold programming 140 background 137 Parked call 364 Passwords Basic 195 Network Services...
  • Page 376 23 starting and ending a Restricted call 366 session 27 restricting understanding programming access to Commander NT40 programming system features remote access 227 adding or removing 216 ring Call Log 205 See Service Modes...
  • Page 377 376 / Index shift key 19 keys 325 Single Line Telephone Adaptor System administration log 234 delay before answering 165 System Answer 208 dial mode 166 attendant station 213 feature codes 359 customising 210 tones 167 recording a greeting 219 turning on or off 212 See Single Line Telephone Adaptor...
  • Page 378 242 keystation speaker 243 power supply 243 reporting and recording alarms 237 using the alarm station 237 understanding programming 17 using Commander NT40 – remotely 345 version number system software 234 video surveillance 338 P0988825 Issue 04 System Administration Manual...

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