Jayco Mini-Motorhome Owner's Manual
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Jayco Mini-Motorhome Owner's Manual

Jayco Mini-Motorhome Owner's Manual

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Summary of Contents for Jayco Mini-Motorhome

  • Page 1 Where Tradition and Innovation Meet ® Mini-Motorhome Owner’s Manual...
  • Page 2 Just call us with your VIN # and we will find what you need and ship it directly from Jayco to your front door. Like Jayco, we are family owned and operated. Our courteous professionals are here to help make your shopping experience as pleasant as humanly possible.
  • Page 3 Nothing in this manual creates any warranty, either expressed or implied. The only warranty offered by Jayco, Inc. is as set forth in the limited warranty applicable to this vehicle. The owner’s failure to provide required service and/or maintenance could result in the loss of warranty.
  • Page 4 YOUR NEW JAYCO IS YOUR PASSPORT TO A WHOLE WORLD OF NEW FRIENDS, CAMPING FUN AND TRAVEL ADVENTURE WHEN YOU JOIN THE THOUSANDS OF JAYCO FAMILIES WHO MAKE UP THE . . . JAYCO JAFARI INTERNATIONAL TRAVEL CLUB You will find us enjoying the friendship and fellowship of JAFARI CAMPING as we join our local area FLIGHTS at hundreds of weekend camp-outs all over North America each month .
  • Page 5 TO: Membership Coordinator for the Jayco Jafari International Travel Club Please enroll us as members in the Jayco Travel Club. We are ready to roll to where the “friends we just haven’t met yet” have the coffee on the fire and are waiting for us to arrive: We are ...

  • Page 6: Table Of Contents

    Chassis Service and Warranty Coverage ......9 Chapter 3 – Operating and Using Your Mini-Motorhome Weights and Cargo Capacity .
  • Page 7 Winterizing Your Mini-Motorhome ........34...
  • Page 8 Consumption of 120-Volt Energy ....... . . 45 12-Volt DC (Direct Current) System ....... 47 Batteries, Chassis and Auxiliary .
  • Page 9 Backup Operating System (BOS) ........63 Diagnostic Codes ..........63 Monitor Panel .

  • Page 10: Chapter 1 - Introduction To Rv Ownership

    Your purchase of a Jayco RV allows you to enter this unique world of camping and leisure in a grand style. Your Jayco RV has been designed and engineered to offer you many comforts of home that will make your camping experience as enjoyable as possible.

  • Page 11: Safety Considerations

    If you believe that your vehicle has a defect which could cause a crash, injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Jayco, Inc. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign.

  • Page 12: Electrical System Safety

    It is very important to have the LP gas turned off during refueling. Some states prohibit gas appliances to be operated during travel, especially in underground tunnels. Never allow gas containers to be filled above the liquid capacity indicated on the container.

  • Page 13: Insurance

    EXTENDED USE Your new mini-motorhome has been built for enjoyment in a recreational manner. It is not intended to be used as full-time living quarters. CAUTION: Continuous living in your Jayco mini-motorhome could cause accelerated wear and damage to components.
  • Page 14 Proper ventilation and, if needed, the use of a dehumidifier will assist in controlling the condensation. Many RV and marine dealers carry small dehumidifiers especially sized for recreation use. Condensation causes dampness, mildew, staining and if allowed to continue at high levels, damage to the paneling and wood structures.

  • Page 15: Chapter 2 - Obtaining Service

    CHAPTER 2 OBTAINING SERVICE WARRANTY REGISTRATION...

  • Page 17: Service Procedures

    Some RV dealers may be authorized service centers for certain manufacturers of products warranted separately. Check with your dealer before contacting others to reduce delays. If your Jayco dealer is not an authorized service center for the product in question, he can assist you in obtaining authorized service.

  • Page 18: Parts

    Parts Parts are available at most Jayco dealerships or your dealer can order parts for you as needed. Should you be unable to find a dealer in your local area, contact our Customer Service Department at 1-877-825-4782 or 1-219-825-0608 and we will assist you in obtaining parts through an authorized dealer.

  • Page 19: Chapter 3 - Operating And Using Your Mini-Motorhome

    OPERATING AND USING YOUR MINI-MOTORHOME Your mini-motorhome has been designed and built to give you maximum comfort in a camping or recreational setting. Operating your motorhome may be a new experience for you. Use extra caution in turning corners, climbing hills, stopping and other traffic conditions until you become familiar and comfortable with its operation and handling.
  • Page 20 Never travel with full holding tanks. This not only wastes gas, but depending upon the loaction of the tank, can affect handling characteristics. Weight labels are posted inside a cabinet door inside all Jayco RV’s so you can make a decision before you buy about how much cargo capacity is important for you personally.
  • Page 21 MOTOR HOME WEIGHT INFORMATION Serial # _______________________________________________________ MODEL ______________________________________________________ GVWR (Gross Vehicle Weight Rating) is the maximum permissible weight of this fully loaded motorhome. UVW (Unloaded Vehicle Weight) is the weight of this motor home as manu- factured at the factory with fuel, engine oil, and coolants. SCWR (Sleeping Capacity Weight Rating) is the manufacturer’s designated number of sleeping positions multiplied by 154 Lbs.

  • Page 22: Hitch - See Chapter 7 "Options

    Distributing weight throughout the motorhome will enable the mini-motorhome to handle and perform well during travel. When you are finished loading the mini-motorhome, weigh the vehicle. See the next section for weighing instructions. WARNING: Rear bumper on the frame of the mini-home is NOT designed to carry over 100 lb.

  • Page 23: Weighing Instructions

    WEIGHING INSTRUCTIONS Your recreation vehicle must be weighed fully loaded, that is, with passengers, food, clothing, fuel, water, propane, supplies, etc. Any towed vehicle (car/pickup, boat or trailer) or item loaded on brackets on the back of the recreation vehicle, such as bikes or motorcycles, should also be included in the weighing.

  • Page 24: Tires

    A fire extinguisher is installed in each vehicle and is located near the entrance door in the mini-motorhome. Be familiar with its location and operating instructions as printed on the extinguisher. It’s too late to become familiar with an extinguisher when an emergency is at hand.

  • Page 25: Driving

    RV house is longer which will require more space to turn and change lanes during travel. In addition, the mini-motorhome is heavier than a passenger car, thus a longer distance is required to pass another vehicle. Always use turn signals when changing lanes.

  • Page 26: Maintenance

    If no one exhibits the symptoms associated with carbon monoxide: 1. Push reset button. 2. Turn off all sources of combustion including water heater, furnace, stove, oven, motorhome engine. 3. Open windows and doors and move to a location that has fresh air. 4.

  • Page 27: Emergency Exit Window

    WARNING: • Ensure that the mini-motorhome is level before operating the slideout room. • Ensure there are no obstructions blocking the path of the room when it is moving. • Make sure that the room path and the room itself are clear of people and objects before operating.

  • Page 28: Operations

    120-volt AC power if possible. 2. Turn mini-motorhome master battery switch on. 3. The mini-motorhome must be level and if the unit has stabilizer jacks they must be in the down position. CAUTION: Additional support jacks are not needed under the slideout. Damage can occur to your slideout room from improper use of support jacks.

  • Page 29: Overriding The Mini-Motorhome Slideout System

    (Fig. 3-2). This will ensure that the slideout is locked in a sealed position. 4. Install the travel bars and tie down strap (if applicable) and take the unit to a Jayco dealer for service.

  • Page 30: Preventative Maintenance

    • If the system squeaks or makes any noises apply a coat of light weight oil to the drive shaft and roller areas. Remove any excess oil to prevent buildup of dirt and debris. • If you have any problems or questions consult your local Jayco dealer or call Power Gear 1-800-334-4712...
  • Page 31 2. If the slideout is retracted leave it in that position and install the “travel bars” and “tie down strap” (if applicable). 3. Take the mini-motorhome to the nearest dealer or service center. If the slideout extends crooked or only one side moves follow these steps: 1.

  • Page 32: Setup For Camping

    SETUP FOR CAMPING Leveling your RV is important for several reasons: 1. The refrigerator is designed to operate when level for best performance due to the absorption system. 2. The water drainage systems are designed with proper slope and must be level for proper operation.

  • Page 33: Storing Your Motorhome

    4. Keep battery charge levels in top condition. (Reference Chapter 4 for additional information.) 5. Turn off the mini-motorhome master battery switch. Depending upon your area and where your unit is stored, your camper may be a target for damage from rodents and insects. To protect your camper, never leave food inside the unit and make sure all surfaces are clean.

  • Page 34: Chapter 4 - The Systems

    CHAPTER 4 THE SYSTEMS PLUMBING SYSTEM Included in your Jayco recreation vehicle is a complete fresh water system. Each component is explained along with its operation. Tanks A water tank is permanently installed in your recreation vehicle. On some models it is located inside of the motorhome under a bed, dinette or sofa.

  • Page 35: 12-Volt Demand Pump

    Fig. 4-3 CAUTION: Excessive pressure from water supply may be encountered in some parks, especially in mountain regions. Water pressure regulators are available to protect your system against such high pressure. A regulator of this type is recom- mended to prevent damage to plumbing systems or components. A 45 pound (315 KPa) rating is suggested.

  • Page 36: Outside Shower (Option)

    Outside Shower (Option) A convenient faucet assembly with hot and cold water is available for exterior use washing or rinsing on the outside of camper. OPERATION 1. Turn on pump. 2. Open door with key and allow to hinge down; or on units with the utility center, open door to utility center.
  • Page 37 9. Allow to stand for at least three hours. 10. Drain the water tank and water heater completely by turning on all faucets until tank and heater are empty. 11. Connect the garden hose to the city water connection and fill the tank. 12.
  • Page 38 15. If possible, drive the unit to allow the solution to agitate in the tank. 16. Fill the remainder of the tank with water. Open kitchen and bathroom faucets to allow air to escape the water lines and the water heater. 17.
  • Page 39 To remove excessive chlorine odor and taste: 1. In a large bucket, prepare a solution of ½ cup baking soda to one gallon (3.78 liters) of water for every 15 gallons (56.78 liters) of tank capacity. Repeat steps 3- 18 from above. 2.

  • Page 40: Bath And Shower

    Bath and Shower Your bathroom facilities function similar to those in your home. Prepare your bath or shower curtains to prevent water from spilling onto floor. Be sure water heater is in operation before bathing. Adjust the faucets for desired temperature before entering tub or shower.

  • Page 41: Sanitation System

    SANITATION SYSTEM Toilets Two types or models of toilets are used on Jayco motorhomes. One is the Starlight/ Galaxy model featuring two foot pedals for flushing. The second type, the Aqua Magic 4, features two levers on the back side to flush the toilet.

  • Page 42: Vents

    MAINTENANCE – AQUA MAGIC 4 The Aqua Magic 4 does not require routine maintenance except for cleaning. In some installations the seat and cover can be removed to facilitate cleaning. To remove seat, both seat and cover should be in the open (up) position. Grasp assembly on both sides and pull away from you in an upward angle of approximately 45°.

  • Page 43: Winterizing Your Mini-Motorhome

    Woodall’s, Rand McNally Camp Guide, Good Sam Camp Guide, KOA Kampgrounds Camp Guide, and various other publications. Some fuel stations also have dump stations. WINTERIZING YOUR MINI-MOTORHOME Preparing your recreation vehicle for winter is very important for most states and Canada.
  • Page 44 Two methods of winterizing your motorhome after draining and flushing your drainage system are listed below. METHOD 1 1. Run the pump until dry, about fifteen seconds. 2. Using an air hose and adapter, blow air through the city water fill. 3.
  • Page 45 UNITS WITH UTILITY CENTER 1. Drain the water tank and water heater completely by turning all faucets on until tank and heater are empty. 2. Open the three low point drain valves located in the utility center. When water stops flowing out of them, close the valves.

  • Page 46: Using The Water System During Freezing Weather

    USING THE WATER SYSTEM DURING FREEZING WEATHER Please keep in mind that your motorhome was not designed for use during sub-freezing weather. There is no commodity or product that can be added to the fresh water systems to ensure freeze protection while the system is in use, other than RV antifreeze. Do not drink water with antifreeze.
  • Page 47 There are four components attached to the container for filling and dispensing the fuel: 1. Gas Fill Valve: attach the fill hose before opening valve. Unless you are filling the container, keep the cap on at all times. 2. Relief Valve: open only during filling process. When open, it releases air and serves as an 80% full indicator.

  • Page 48: Fuel Distribution Components

    When an LP tank is low, occasionally there is a concentration of garlic-like odor which may be mistaken for a gas leak. After a change over to a full tank, the odor usually will disappear. If not, turn off the valve of the LP container and have the system checked by a qualified technician.

  • Page 49: Checking For Leaks

    Operation After the camper is completely set up and you are prepared for camping enjoyment, follow these steps for LP gas operation. 1. Close ALL burner valves, controls and pilot light valves. 2. Open main valve on LP container slowly to avoid fast rush of propane vapor through excess flow valve causing “gas freeze.”...

  • Page 50: If You Smell Gas

    IF YOU SMELL GAS 1. Extinguish all open flames, pilot light, and smoking materials. 2. Do not touch electrical switches. 3. Shut off the gas supply at the tank valve(s) or gas supply connection. 4. Open doors and other ventilating openings. 5.

  • Page 51: Lp Detector

    LP DETECTOR Any recreation vehicle which contains an LP fuel system with propane consuming appliances requires a propane leak detection device for safety protection. A converter or auxiliary battery is required to supply 12-volt DC energy to operate leak detector. Operation Power ON Warm Up: When power is first applied the yellow LED will flash for three minutes while the detector is warming up.

  • Page 52: Malfunction Alarm

    4. After two minutes, the detector will return to normal operation (solid green) or resound the alarm if dangerous levels of gas remain in the area. Malfunction Alarm The microprocessor will activate the malfunction alarm when it detects a fault in the detectors operation.

  • Page 53: Electrical System

    ANSI A119.2 standards. 120-Volt AC System Your mini-motorhome is equipped with a 30-Amp power cord pre-wired into the power center. By opening the cable hatch or utility center door you can pull the power cord out from the compartment and attach it to a commercial power source.

  • Page 54: Power Center

    Power Center Your motorhome is equipped with a power center that includes 120-volt breakers, 12-volt fuses, and battery charging capability. Your motorhome is also equipped with a transfer switch that automatically switches between generator power and external power. AC Distribution Center When 120-volt AC is connected to power center through commercial power or AC generator, the 120-volt AC circuits are protected by the breakers contained in the AC panel board.
  • Page 55 Fig. 4-19 shows the distribution through each circuit. A main breaker is always the maximum 30-amps incoming power and is located on the left side. Access to these panels is located behind hinged door on the power center. 120-VOLT AC A –...

  • Page 56: 12-Volt Dc (Direct Current) System

    12-Volt DC (Direct Current) System NOTE: Mini-motorhome master battery switch MUST be on before any 12 volt device will operate. Included in your load center is a converter which transforms 120-volt AC energy into 12-volt DC energy to supply your motorhome. When 120-volt AC power is supplied to the power center through the main circuit breaker in “ON”...

  • Page 57: Isolators

    12 volt power supplied to the “house portion” of the motorhome. This switch must be “ON” before any electrical current will be supplied to the appliances, outlets, and lights. During storage of your mini-motorhome, it is important to have this switch in the “OFF” position.

  • Page 58: Dome Lights For Cab

    Dome Lights for Cab These lights are wired directly to the chassis wiring. Operation for these lights is the headlight switch or the button switches located in the driver and passenger doors. Exterior Lights Signal, backup, clearance and tail lights are attached to the wire harness supplied by the chassis manufacturer as listed below.

  • Page 59: Mini Motorhome Dc Fuse Panel Layout

    Mini Motorhome DC Fuse Panel Layout (9 position – USA & CSA) CIRCUIT FUSE WIRE NUMBER SIZE DESIGNATION SIZE Door Side Circuit 14 Gauge Off Door Side Circuit 14 Gauge Furnace 14 Gauge Rear Circuit 14 Gauge Heat Pad (E)/Trunk Lights (D) 14 Gauge Ceiling Lights 14 Gauge...

  • Page 60: Chapter 5 - Appliances

    CHAPTER 5 APPLIANCES GENERAL All appliances in your Jayco RV are name brand quality built equipment, guided by current code and standards. Appliances are designed to operate using LP gas only, not on natural gas. Included with each motorhome are specific operation manuals, written and published by the manufacturer for each appliance.

  • Page 61: For Your Safety Read Before Operating

    Fig. 5-2 For Your Safety Read Before Operating WARNING: If these instructions are not followed precisely, a fire or explo- sion may result causing property damage, personal injury or loss of life. A. This appliance does not have a pilot light. It is equipped with an ignition device that automatically lights the burner.

  • Page 62: To Turn Off Gas To Appliance

    7. Wait five minutes to clear out any gas. Then smell for gas, including near the floor. If you smell gas, STOP! Follow “C” in the safety information. If you do not smell gas, go to the next step. 8. Turn the valve power switch on to the valve. 9.

  • Page 63: Range And Oven Operation

    RANGE AND OVEN OPERATION Warning: Personal Injury Hazard • Do not touch top burners, burner grates or other areas near top burners. These areas become hot enough to cause burns. During and after use, do not let clothing or other flammable materials contact top burners or areas near top burners until they have had sufficient time to cool.

  • Page 64: Oven Operation

    WARNING: Personal Injury Hazard • Do not touch or allow clothing or flammable material to come in contact with the inner or outer surfaces of the oven or the oven vent while it is in use. These areas all are hot enough to cause burns. Allow sufficient time for them to cool.

  • Page 65: Water Heater

    WATER HEATER Several options are available in the water heater appliances. (1.) 6 or 10 gallon capacities, depending on floor plan. (2.) Three types of energy, LP gas only, LP gas and 120-volt combination, and 12-volt/LP gas combination with 110-volt. Water temperature is adjustable on pilot and 120-volt models, but not on combination unit.

  • Page 66: Electric Ignition Operation

    The temperature knob or lever is factory adjusted to its lowest dial setting. It is recommended that the midpoint position between warm and hot be used. This will provide for energy efficient operation and sufficient hot water. Valves for reducing point of use temperature by mixing cold and hot water are available.

  • Page 67: Electric Operation

    Electric Operation 1. For gas operation refer to Pilot Operation or Electronic Ignition Operation section. 2. For electrical operation, use the switch inside the mini-motorhome in the utility panel. 3. Completely fill tank with water. 4. Turn switch (Fig. 5-7) located in the mini-motorhome to the “ON” position.

  • Page 68: Refrigerator

    4. Close the drain and relief valves. REFRIGERATOR This appliance in your Jayco recreation vehicle has been designed by its manufacturer to operate on 120-volt AC electric or on LP gas energy. Its performance depends on numerous factors such as energy, venting, leveling, humidity and atmosphere temperatures.

  • Page 69: Door Seal

    Add a small quantity of mild dish detergent to lukewarm water and wash the interior of the refrigerator. Do NOT use abrasive cleaners; they can damage the interior surfaces of the refrigerator. Rinsing both compartments in a solution of baking soda and water (one tablespoon of baking soda to one quart of water) will freshen the interiors and neutralize odors.

  • Page 70: Controls

    Controls CAUTION: Never allow water to be sprayed directly on electrical controls located behind the inlet vent door. Electrical damage or fires could result. 1. Be attentive when the outer surface is being hosed down to avoid wetting the refrigerator controls. 2.

  • Page 71: Auto Mode

    Auto Mode When the AUTO mode is selected, the operating control automatically selects the energy source using the following priority scheme: • When 120-volts AC is available to the refrigerator, AUTO AC will be visible in the display panel, indicating the refrigerator is operating on AC electric. •...

  • Page 72: Backup Operating System (Bos)

    Backup Operating System (BOS) Your refrigerator features a backup operating system which provides a means for the refrigerator to cool in the event of a failure within the refrigerator’s operating controls. In the event this failure occurs, the refrigerator will display diagnostic code C5 and will switch automatically to the BOS mode.

  • Page 73: Monitor Panel

    MONITOR PANEL This electronic control panel and information center is located inside the motorhome door at the end of the upper cabinet behind a smoke glass door. Information data and controls are at eye level for easy operation. Energy to operate the panel is 12-volt DC, supplied by the auxiliary battery and/or power center.

  • Page 74: Bbq Grill (Option)

    BBQ GRILL (Option) An option for your mini-motorhome is a BBQ Grill. This grill is for use outside of the mini-motorhome and comes with a bracket to attach to the side of the unit. The following list will supply basic operations for the grill. Be sure to read all instructions included with the grill.
  • Page 75 The BBQ Grill grate is coated with standard grill enamel and can be cleaned as you would a grill at home. Underneath the grate, there is a heat diffuser. This is formed and ventilated to distribute the heat from the burner. Do not use lava rocks in this grill. To disconnect the BBQ grill, turn the temperature control to the “OFF”...

  • Page 76: Chapter 6 - Care And Maintenance

    Roof Two different types of roof material are used on Jayco motorhomes; rubber EPDM or mill-finished aluminum. Both are laminated to the roof structure. ALUMINUM The roof is smooth mill-finished aluminum.

  • Page 77: Inspection Points For Sealing

    INSPECTION POINTS FOR SEALING The following diagram indicates the locations that need to be inspected semi-annually and resealed at least one time each year. 1. Moldings 4. Windows 2. TV Antenna 5. Exterior Attachments 3. Vents 6. Marker & Tail Lights...

  • Page 78: Chassis

    Chassis Instructions for drive train and automotive chassis are included in the manual supplied by the chassis manufacturer. A frame extension has been added to your motorhome chassis. You may wish to have an undercoating material applied to the frame extension to protect your investment from the effects of road grime, salts, and other corrosive materials.

  • Page 79: Paneling

    Paneling The wall paneling in your new Jayco is a vinyl covered panel. If deep scratches occur, putty sticks can be used to cover scratches on wood surfaces. These can be obtained from hardware stores and lumber yards. For decor paneling, replacement vinyl covering can be purchased if repairs are needed.

  • Page 80: Maintenance Checklist

    Below is a list of suggested maintenance items to follow at specific intervals for optimum performance and operation of your Jayco RV. This list is meant to be a supplement to the maintenance items of the chassis manufacturer’s owner’s manual. Please add these items to your maintenance routine.
  • Page 81 Every Three Months or 3,000 Miles (Continued) Inspect LP cylinders for rust pits, gouges, scrapes or sharp dents. Repaint cylinders if rust is present. Drain and sanitize fresh water system. Check, clean, tighten and lubricate battery cables. Every Four Months or 4,000 Miles Flush out water heater tanks.

  • Page 82: Chapter 7 - Options

    CHAPTER 7 OPTIONS Note: Each item listed in this chapter is an option as the motorhome is built by Jayco. AIR CONDITIONER Air conditioners may be installed by the Jayco factory or by your dealer. If you did not buy your motorhome with the optional air conditioner, one of your roof vents may be pre-wired for later installation.

  • Page 83: Microwave Oven / Convection Oven

    Operating the Step 1. Turn on the mini-motorhome master battery switch. 2. After the installation is complete, with the entrance door open, turn the power switch 3. Close the door. The step should retract and lock in the UP position.

  • Page 84: Heated Holding Tanks

    HEATED HOLDING TANKS With the heated tank option, a pad will be glued to the exterior bottom side of the holding tank. Heat is supplied by 12-volt DC power through the heating element built into the pad. Approximately 6-amps of energy per pad is consumed and fused through the 12-volt power supply board.

  • Page 85: Spare Tire Carrier

    SPARE TIRE CARRIER The following procedures should be used for securing the spare tire in the travel position: 1. Put the steel hoist lift support located on the end of the cable through the rim of the tire. Clips need to seat inside of the hole. The valve stem of the tire MUST be pointed in the down position or away from the bottom of the motorhome.

  • Page 86: Exterior Privacy Shield

    EXTERIOR PRIVACY SHIELD An optional privacy shield is available for the mini-motorhome. Use of the privacy shield will allow full access to the cab area from the inside while providing privacy inside the unit. This privacy shield hooks over the passenger and driver side doors and is notched out to accommodate the side mirrors.

  • Page 87: Motorized Transferable Warranty

    MOTORIZED TRANSFERABLE WARRANTY...

  • Page 89: Limited Warranty Transfer Application

    LIMITED WARRANTY TRANSFER APPLICATION...
  • Page 90 Jayco, Inc. to transfer its Limited Warranty, you represent the following: That you have received and read a copy of the Jayco Limited Warranty and Owner’s Manual. You understand that the unit is to be used only for recreational camping and travel.
  • Page 91 We are pleased you chose Jayco and want to do everything possible to make sure you stay as happy with your Jayco RV home as you were on the day you bought it. We work closely with Jayco dealers to provide customer service for you.

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