Frequently Asked Questions - D-Link DCS-5300G Quick Installation Manual

Frequently Asked Questions

Q: What is the maximum number of users that can be allowed to access DCS-5300G
simultaneously?
A: The maximum number of users that can log onto the Internet Camera at the same time
is 10. Please keep in mind the overall performance of the transmission speed will slow
down when many users are logged on.
Q: Can the Internet Camera be used outdoors?
A: The Internet Camera is not weatherproof. It needs to be equipped with a weatherproof
case to be used outdoors and it is not recommended.
Q: Can the Internet Camera be installed and work if a firewall exists on the network?
A: If a firewall exists on the network, port 80 is open for ordinary data communication. The
DCS-5300G uses port 5001 for control and synchronization, port 5002 for streaming audio
and port 5003 for streaming video. These ports (or the ports you specify from the Advanced
Tab in the Configuration screen if you change the default ports) need to be opened on the
firewall. See manual for more information.
Q: Why am I unable to access the DCS-5300G from a Web browser?
A: If a router or firewall is used on the network, the correct ports for the DCS-5300G may
not be configured on the router or firewall. To correct the problem, you need to determine if
the DCS-5300G is behind a router or firewall and if the router or firewall is properly
configured for the ports the DCS-5300G is using. Refer to manual help in opening the
correct ports on a router or firewall for use with the DCS-5300G.
(For further troubleshooting, please refer to the User manual on the CD ROM)
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