Troubleshooting - Superior DRI3030TEN Installation And Operation Manual

TROUBLESHOOTING

NOTE: When troubleshooting the gas control system, be sure the external gas shut off valve, located at the gas supply inlet is in
the "ON" position.
IMPORTANT: Call your gas supplier or plumber for additional help with any gas control problem. Valve system troubleshooting
should only be accomplished by a qualified service technician.
SYMPTOM
Thin black coating (soot) Improper log or ember
forms on the viewing placement
glass, logs, or firebox
Improper air shutter
setting
Not enough combus-
tion air
Humming or whistling Normal operating noise
coming from insert.
Obstructed orifice
opening
A change in flame appear- A change in gas pres-
ance or burner operation. sure
Improper ember place-
ment
The main Burner comes Gas is not reaching the
on but then goes out. appliance.
Loose wires to the valve
or ignition module.
Pilot flame is not engulf-
ing the sensor.
Obstructed vent system.
Nothing happens when Gas is not reaching the
the appliance is turned appliance.
On/Off.
Appliance is not receiv-
ing power.
The main burner does Gas is not reaching the
not light and the igniter is appliance.
sparking.
Loose wires to the
valve.
Loose wires to ignition
module.
Air in the gas line.
PROBABLE CAUSE
See Firebox Liner Kit and Log Set Installation on Pages 17 and 18. If there is soot in
one specific location, the glowing embers (rockwool) below this location needs to be
adjusted. This can be done by pulling embers forward slightly. If the flames have soot
tails, the shutter will need to be opened.
If sooting continues open air shutter (see Air Shutter Adjustment on Page 21).
Check for debris obstructing air flow in valve compartment under insert or in front of
lower venting.
See Quiet Operation on Page 26. The noise may be reduced by slightly turning down the
flame. Turning the flame down will reduce the heat output of the appliance.
If noise is excessive or is "whistling" have your gas supplier check the regulator and
orifices and replace if necessary.
Have your gas supplier check for correct inlet gas supply pressure (7" W.C. / po. C.E.
[1.74 kPa] natural gas; 11" W.C. / po. C.E. [2.74 kPa] LP gas). NOTE: NEVER BLOCK OR
OBSTRUCT AIR INTAKE OR OUTLET VENTS.
See Firebox Liner Kit and Log Set Installation on Pages 17 and 18.
Check the gas supply and gas shutoff valves.
Check control compartment for any obvious loose wiring (call a service technician if required).
Call for a service technician.
Call for a service technician.
Check the gas supply and gas shutoff valves.
Check/replace back-up batteries (see Battery Backup on Page 21).
Check building circuit breakers to ensure power is on to the appliance.
DRI3030TEN Models: Check Fan Control Module power switch to ensure power is on (see
Figure 6 on Page 15).
Check the gas supply and gas shutoff valves.
Check control compartment for any obvious loose wiring (call a service technician if required).
Check control compartment for any obvious loose wiring (call a service technician if required).
Purge gas line of air (call a service technician if required).
CORRECTIVE ACTION
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