Symptoms, Causes And Solutions - COMPRO TN50 User Manual

Symptoms, Causes and Solutions

Listed below are some other frequently asked questions and their answers.
Symptom
The camera is not powered on.
Make sure the camera has been powered on for over 1 minute and its LED status
indicator is lit.
The Ethernet cable is not firmly connected to the camera.
Check if the Ethernet cable is securely connected to the Ethernet port of the camera and
to the network switch. When the camera has successfully established connection, the
LED status indicator appears blue.
The Ethernet cable is damaged.
Try using a different Ethernet cable to determine whether the current cable is faulty.
Sometimes the a faulty Ethernet cable can result in weird connection issues.
The entered IP address is incorrect.
Check if the IP address you entered matches the IP address of your camera. If you are
Problem accessing on
certain that your camera is configured with the same subnet mask as that of your PC, you
the LAN network using
can first disconnect other cameras, and then run the iWizard to scan the camera on your
web browser.
network. You shall then see the camera's IP address on your network. (Note if you are
running Windows 7/ Vista, you need to run iWizard tool with system administrator rights.
Simply right click on the iWizard icon on your desktop, and select "Run as administrator")
If you're not sure whether your camera is on the same subnet with your PC, reconnect
your camera to your PC directly (configure the IP address of your PC as 192.168.0.X),
and run iWizard again to reconfigure its subnet address to match that of your PC. Then
reconnect it back to the router or switch and run iWizard again.
The viewing PC is not connected to the LAN network.
Check if your viewing PC has a successful connection to the LAN network. You can open
a command prompt window (by pressing Winkey + R and input "cmd" and hit OK) and
then input "ipconfig" and press [Enter]. When your PC is connected to the network, it will
display information on your IP address, subnet mask, etc.
Possible Cause / Solution
Symptoms, Causes and Solutions
Chapter 9: Troubleshooting
9-7