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Aztech FG7009GR Manual

Gigabit ethernet dual-band 2400 mbps wireless ac residential gateway
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AZTECH FG7009GR(AC)
Singtel - Gigabit Ethernet DUAL-BAND 2400 Mbps Wireless AC Residential Gateway
SINGAPORE | May 2015

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Summary of Contents for Aztech FG7009GR

  • Page 1 AZTECH FG7009GR(AC) Singtel - Gigabit Ethernet DUAL-BAND 2400 Mbps Wireless AC Residential Gateway SINGAPORE | May 2015...

  • Page 2: Table Of Contents

    LED Troubleshooting Page 44 ii. Wireless Troubleshooting Page 49 iii. How to check existing FW version Page 50 iv. How to Access Admin GUI Page 51 10. FAQ Page 52 11. Support Contact Info Page 59 Aztech Technologies (170805)

  • Page 3: About The Product

    Port for ONT (FTTH) Connection LAN Connection ¤ 4-Port Gigabit Ethernet LAN ¤ Built-in Wireless a/b/g/n/ac Dual Band Access Point (2.4GHz and 5GHz) Others ¤ WPS – Wi-Fi Protected Setup button support ¤ LED Indicators for all interfaces and services Aztech Technologies (170805)
  • Page 4 ¤ Dynamic LAN Port mapping for the IPTV – STB ¤ Port Forwarding and DMZ support, configurable from the user mode pages ¤ Standard support for Wireless Security / Encryption Aztech Technologies (170805)
  • Page 5 Front Panel Indicators and Button ¤ Power ¤ Ethernet LAN Ports 1 to 4 ¤ Wifi (2.4GHz and 5GHz) ¤ ¤ IPTV ¤ Broadband (Ethernet WAN) ¤ Internet ¤ WPS Indicator and button ¤ LED ON/OFF Indicator and button Aztech Technologies (170805)
  • Page 6 Back Panel Ports and Button ¤ USB 1 ¤ USB 2 ¤ Ethernet LAN Ports 1 to 4 ¤ Ethernet WAN Port ¤ Reset button ¤ Power Adapter Jack Aztech Technologies (170805)

  • Page 7: Recommended Setup

    Recommended setup Recommended Hardware Setup (FTTH) FG7009GR(AC) Notes: 5GHz connectivity is recommended for more bandwidth intensive activities such as video streaming within shorter range. 2.4GHz connectivity is recommended for normal surfing activities within a larger area. Aztech Technologies (170805)
  • Page 8 Singtel Broadband FTTH To check the Internet connection for FTTH , go to http://192.168.1.254, scroll down to Connection Details Aztech Technologies (170805)

  • Page 9: Wireless Connection

    Mixed WPA2/WPA-PSK ¤ The wireless encryption TKIP + AES ¤ Wireless channel is set to Auto ¤ The enabled default. ¤ Both 2.4GHz and 5GHz SSIDs share the same network key by default. Aztech Technologies (170805)
  • Page 10 Changing the Wireless Settings Open your web-browser (e.g. Internet Explorer)  go to http://192.168.1.254,  hover your mouse over the Quick Setup, click on Wireless  Note by default, it will go to 2.4GHz Wireless settings Aztech Technologies (170805)
  • Page 11 Changing the Wireless Settings  Note by default, it will go to 2.4GHz Wireless settings, with 2.4 GHz button highlighted Aztech Technologies (170805)
  • Page 12 Changing the Wireless Settings  To change 5 GHz Wireless settings, click on 5.0 GHz button Aztech Technologies (170805)
  • Page 13 Connecting to 2.4GHz and 5GHz Band Aztech Technologies (170805)

  • Page 14: How To Do Wps Pairing

    Step 2. Press the WPS button on client device within 120 seconds from step 1 above  Once the connection is authenticated and established, WPS LED will be solid green, followed by OFF within the next few seconds. Aztech Technologies (170805)

  • Page 15: Wireless Clients

     LG G Flex 2  Samsung Galaxy S3  Samsung Galaxy S4  Samsung Galaxy Note 10.1  Samsung Galaxy Tab 2 7.0 (GT-P3113) Note: This list of devices that supports 5G does not necessarily support wireless AC. Aztech Technologies (170805)

  • Page 16: How To Enjoy Wireless Ac

     Wireless Client: Wireless client need to be able to support wireless AC.  List of wireless client adapters that support wireless AC:  Aztech WL592USB, WL593USB  Asus USB-AC53, USB-AC56, PCE-AC68  List of mobile devices that supports wireless AC: ...

  • Page 17: Firewall Configuration

    Incoming and Outgoing Firewall Settings Aztech Technologies (170805)
  • Page 18 How To Set IP Filtering (Outgoing) Step 1. Launch an internet browser and go to http://192.168.1.254 Step 2. Hover mouse over Firewall Configuration, click on Outgoing IP Filtering link Step 3. Click on Add button Aztech Technologies (170805)
  • Page 19 How To Set IP Filtering (Outgoing) Step 4. Fill in the fields required (Filter Name, Protocol, Source IP Address and its port number information as well as Destination IP Address and its port number information). Step 4. Click on Apply/Save button. Aztech Technologies (170805)
  • Page 20 How To Set IP Filtering (Outgoing) Step 5. The rule keyed in will be added in the list Note: There is a default SingTel rule created in the list, please do not remove. Aztech Technologies (170805)
  • Page 21 How To Set IP Filtering (Incoming) Step 1. Launch an internet browser and go to http://192.168.1.254 Step 2. Hover mouse over Firewall Configuration, click on Incoming IP Filtering link Step 3. Click on Add button Aztech Technologies (170805)
  • Page 22 How To Set IP Filtering (Incoming) Step 4. Fill in the fields required (Filter Name, Protocol, Source IP Address and its port number information as well as Destination IP Address and its port number information). Step 4. Click on Apply/Save button. Aztech Technologies (170805)
  • Page 23 How To Set IP Filtering (Incoming) Step 5. The rule keyed in will be added in the list Aztech Technologies (170805)
  • Page 24 Port Forwarding Aztech Technologies (170805)
  • Page 25 How To Set Port Forwarding Step 1. Launch an internet browser and go to http://192.168.1.254 Step 2. Hover over on Firewall Step 3. Click on Port Forwarding Button Aztech Technologies (170805)
  • Page 26 Fill in the filed Server IP Address field. Step 5. Check Custom Server radio button and fill in the application name for easy reference. Step 6. Fill in the respective port numbers to be forwarded to the server. Step 7. Click on Apply/Save button. Aztech Technologies (170805)
  • Page 27 How To Set Port Forwarding Aztech Technologies (170805)
  • Page 28 How To Set Port Forwarding Step 8. Added rule will be shown Aztech Technologies (170805)
  • Page 29 DDNS Settings Aztech Technologies (170805)
  • Page 30 How to Set DDNS Step 1. Launch an internet browser and go to http://192.168.1.254 Step 2. Hover mouse over Firewall Button Step 3. Click on Dynamic DNS button Step 4. Click on Add button Aztech Technologies (170805)
  • Page 31 Step 5. Select the DDNS provider available (DDNS, TZO) from the drop down menu. Step 6. Fill in the Hostname field with the registered hostname to the DDNS provider. Step 7. Fill in the respective Username and Password fields accordingly. Step 8. Click on the Apply/Save button. Aztech Technologies (170805)
  • Page 32 How to Set DDNS Step 9. Added Hostname will be shown Aztech Technologies (170805)
  • Page 33 MAC Filtering Settings Aztech Technologies (170805)
  • Page 34 How to Set Mac Filtering Step 1. Launch an internet browser and go to http://192.168.1.254 Step 2. Hover over Firewall button Step 3. Click on Mac Filtering , followed by Add button Aztech Technologies (170805)
  • Page 35 B. If the device is not yet connected to the RG, fill in the MAC Address value to be filtered in aa:bb:cc:dd:ee:ff format Step 6. Check the day and fill in the 24-hr time format. Step 7. Click on the Apply button. Aztech Technologies (170805)
  • Page 36 How to Set Mac Filtering Aztech Technologies (170805)
  • Page 37 How to Set MAC Filtering Step 8. Added filtered MAC Address will be shown Aztech Technologies (170805)
  • Page 38 Port Triggering Settings Aztech Technologies (170805)
  • Page 39 How To Set Port Triggering Step 1. Launch an internet browser and go to http://192.168.1.254 Step 2. Hover over Firewall Button Step 3. Click on Port Triggering, followed by Add button Aztech Technologies (170805)
  • Page 40 How To Set Port Triggering Step 4. Check Custom Application radio button and fill in the application name for easy reference. Step 5. Fill in the respective port numbers and protocol type and click Save/Apply button. Aztech Technologies (170805)
  • Page 41 How To Set Port Triggering Step 7. Created rule will be shown in the list Aztech Technologies (170805)
  • Page 42 Aztech Technologies (170805)
  • Page 43 How To Set DMZ Step 1. Launch an internet browser and go to http://192.168.1.254 Step 2. Hover over Firewall Step 3. Click on DMZ Host button Aztech Technologies (170805)
  • Page 44 How To Set DMZ Step 4. Copy the IP Address value from list of clients connected, at Network Diagram. Step 5. Paste on the DMZ Host IP Address field. Step 6. Click on Save/Apply button Aztech Technologies (170805)

  • Page 45: Troubleshooting

    ¤ Blinking Green – indicates activity on the port ¤ Steady Green – Ethernet device is connected to he port ¤ Off – there is no Ethernet device plugged in to the port or the cable is faulty Aztech Technologies (170805)
  • Page 46 ¤ Off – no wireless device associated with the AP or AP is not activated Wireless - 2.4GHz ¤ Steady Green – wireless device(s) associated to the wireless AP ¤ Blinking Green – indicates wireless activity ¤ Off – no wireless device associated with the AP or AP is not activated Aztech Technologies (170805)
  • Page 47 STB is rebooting (if STB is connected to the RG) or IPTV service failed (if STB is connected to the RG) or no multicast streams coming (if STB is connected to the RG) ¤ Off – no service or service is down Aztech Technologies (170805)
  • Page 48 ¤ Off – No active connection to the WAN ethernet port Internet on FTTH ¤ Steady Green – connection is up and the interface is with an IP address ¤ Red – DNS resolution failed ¤ Off - no internet connection Aztech Technologies (170805)
  • Page 49 ¤ Off – function is not active Notes:  When this function is active, all other LEDs from POWER to INTERNET will be turned OFF.  The LED for this function is intended to be slightly dimmer as compared to others. Aztech Technologies (170805)

  • Page 50: Wireless Troubleshooting

    RG. ¤ If the wireless channel is so congested, the wireless client may get an IP address but might not be able to, from time to time, surf the internet or use the wireless network resource Aztech Technologies (170805)
  • Page 51 Where to Check Firmware Version Step 1. Launch an Internet Browser Step 2. Fill in the Address bar http://192.168.1.254 and enter Step 3. Click on Device Info link, Firmware version information is located in the table Aztech Technologies (170805)
  • Page 52 Accessing the Admin GUI http://192.168.1.254/singtel Username: admin Password: H3ll0t3ch Aztech Technologies (170805)

  • Page 53: Frequently Asked Questions

    WHAT IS THE MAXIMUM NUMBER OF CLIENT IT CAN SUPPORT FOR WIRELESS? 30 for 2.4GHz band and 30 for 5GHz band. CAN I CONFIGURE MAC FILTERING 0N FG7009GR(AC)? Aztech Technologies (170805)
  • Page 54 Wireless AC client. There is a need to check against the hardware specifications if it really is a wireless AC client. IS THIS FG7009GR(AC) VLAN TAG OR non VLAN TAG?  The firmware loaded on FG7009GR(AC) is VLAN tagged...
  • Page 55  Over a 1Gbps plan, tested wired speed is average at 900Mbps;  For wireless AC on the same 1Gbps plan, tested speed is average at 400Mbps.  Do Note that result is subject to test environment and test equipment. Aztech Technologies (170805)
  • Page 56 Frequently Asked Questions RG COMPARISON Aztech DSL7002GRV(S) Aztech FG7003GRV(AC) Aztech FG7009GR(AC) Main Features Feature (Current) (Current) (New) ADSL Not Available Not Available FTTH Services Supported Home Not Available Digital Line Singtel TV 2.4 GHz Operating Frequency 5.0 GHz Wireless Connection Mode...
  • Page 57 Frequently Asked Questions Graphical User Interface Look & Feel for previous RG: First landing page from http://192.168.1.254 Aztech Technologies (170805)
  • Page 58 Frequently Asked Questions Graphical User Interface Look & Feel for FG7009GR(AC): First landing page from http://192.168.1.254 Aztech Technologies (170805)
  • Page 59 Frequently Asked Questions How to Identify retail Aztech FG7008GR(AC) and Singtel FG7009GR(AC) Aztech FG7008GR(AC) Singtel FG7009GR(AC) Singtel FG7009GR(AC) Aztech Technologies (170805)

  • Page 60: Support Contact Info

    Service Center Address: 31 Ubi Road 1 Aztech Building #01-05 Singapore 408694 Hotline: 6594 2297 Email: support@aztech.com Operating Hours Monday to Friday: 9:00 AM to 6:15 PM Saturday: 9:00 AM to 1:00 PM (Except Public Holidays) Aztech Technologies (170805)
  • Page 61 Thank You...

Table of Contents