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ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
If you ever need help on the road, the Lincoln
Motor Company is there for you with
nationwide, 24-hours-a-day,
seven-days-a-week assistance.
The service is available:
•
Throughout the life of the vehicle for
original owners.
•
For six years or 70,000 mi
(112,654.08 km) (whichever comes first)
within the extended powertrain warranty
coverage period for subsequent owners.
•
For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
This complimentary Roadside Assistance
program is separate from the New Vehicle
Limited Warranty, and includes:
•
A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
•
Battery jump start.
•
Lock-out assistance (key replacement
cost is the client's responsibility).
MKS (CLE) Canada/United States of America, enUSA, First Printing
Roadside Emergencies
•
Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law shall deliver up to
2.0 gal (7.5 L) of gasoline or 5.0 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
•
Winch out — available within 100 ft
(30.48 m) of a paved or county
maintained road, no recoveries.
•
Towing — independent service
contractors, if not prohibited by state,
local or municipal law shall tow Lincoln
eligible vehicles to the client's selling or
preferred dealer within 100 mi (161 km)
of the disablement location or to the
nearest Lincoln dealer. If a client requests
a tow to a selling or preferred dealer that
is more than 100 mi (161 km) from the
disablement location, the client shall be
responsible for any mileage costs in
excess of 100 mi (161 km).
Roadside Assistance includes up to $200
coverage for a towed trailer if the disabled
eligible vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services.
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Vehicles Sold in the United States:
Using Roadside Assistance
United States Lincoln vehicle clients who
require Roadside Assistance, call
1-800-521-4140.
If you need to arrange roadside assistance
for yourself, Lincoln Motor Company will
reimburse a reasonable amount for towing
to the nearest Lincoln dealership within
100 mi (161 km). To obtain reimbursement
information, United States Lincoln vehicle
clients, call 1-800-521-4140. Lincoln Motor
Company will ask you to submit your original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a vehicle
concern, Lincoln Motor Company offers a
complimentary roadside assistance program.
This program is eligible within Canada or the
continental United States.
This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle.
Canadian customers who require roadside
assistance, call 1-800-387-5333.
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