Plantronics Blackwire 215 User Manual page 12

My phone is not finding my headset
during a call or while listening to
music.
My headset does not show in my
Playback devices list.
• Under "Sound Playback", change the default setting from your
headset to your device choice.
Supported Operating Systems: Windows Vista, Windows 7,
Windows 8, 8.1, 10
• Go to Control Panel > Sound > Recording tab.
• Highlight your device choice, select the Set Default button and
click OK.
For Mac OS X
• Choose Apple menu > System Preferences and click Sound.
• Click Output, and then select "Internal Speakers" or your device
choice.
When on a call or listening to music, make sure that audio is
routing to the desired headset by going to your settings and
ensuring it is defaulted.
Supported Operating Systems: Windows Vista, Windows 7,
Windows 8, 8.1, 10
• With the headset plugged in, go to Control Panel > Sound, under
Playback tab, right click within frame, left click to check "Show
Disabled Devices" pop-up menu.
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