NetComm V85 User Manual
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NetComm V85 User Manual

NetComm V85 User Manual

Voip desktop telephone
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Summary of Contents for NetComm V85

  • Page 2: Table Of Contents

    Before you begin..6 Package Contents ... 7 Rear of the V85 ... 8 Chapter 3: Getting your V85 Up and Running ... 9 Installation Environment ... 9 Step 1: Connecting your V85 ... 10 Step 2: Getting the V85 up and running ... 10 Step 3: Configuring your VoIP Account Details ...
  • Page 3 Appendix A: V85 Keypad Configuration Menu Structure ... 36 Appendix B: V85 Status and Error Messages ... 40 Appendix C: Setting your Computer’s IP Address ... 41 Appendix D: Alternative V85 Connection Types ... 44 Examples of V85 Port-Forwarding Configuration ... 45 Appendix E: Summary of Key Features and Hardware ...

  • Page 4: Chaper 1: Introduction

    Chaper 1: Introduction NetComm’s V85 VoIP Desktop Phone is a next-generation IP Phone that provides a cost- effective solution for home and SOHO users who want to use their broadband Internet connections to make telephone calls. The V85 supports the popular SIP protocol allowing for ease of installation with VoIP service providers.
  • Page 5 VoIP connections; a VoIP Service Provider will have a ‘SIP Server’ which maps device IP addresses against telephone numbers and enables the connection to be made between PSTN and Internet. For more information, check the NetComm website. V85 Desktop VoIP Phone User Guide...

  • Page 6: Chapter 2: Getting To Know Your V85

    Before you proceed to set up and configure your V85, there are several things you need to check: Minimum Requirements If you want to use your V85 to make VoIP calls to and from PSTN phones , you will need: An account with VoIP service provider Broadband modem/router and connection An available Ethernet port on your broadband router or network switch A PC with Web browsing application (required only for V85 initial configuration)

  • Page 7: Package Contents

    Package Contents The following items should be contained in your V85 box: • V85 VoIP Desktop Phone • Ethernet Cable (RJ-45) • Power Adaptor • Quick Start Guide and Package Contents Note • Installation CD (Containing a copy of this User Guide and Adobe Acrobat Reader) If any of the above items are missing or damaged, please contact your reseller.

  • Page 8: Rear Of The V85

    The rear panel shows the ports for the following connections: • Power • • Power LAN to connect to your Modem/ Router/Switch Figure 2-2 Rear Panel of the IP Phone PC to connect your Computer via an ethernet cable V85 Desktop VoIP Phone User Guide YML772 Rev1...

  • Page 9: Chapter 3: Getting Your V85 Up And Running

    Chapter 3: Getting your V85 Up and Running Installation Environment This chapter assumes that you will be installing the V85 in a typical home or small-office broadband network i.e. you have one or several computers connected to the Internet through an ADSL or cable broadband modem router (with or without a switch) as shown in figure...

  • Page 10: Step 1: Connecting Your V85

    ► DOWN Cancel a) Power on the V85 As soon as power cord is connected, the V85 will boot. This will take up to 30 seconds. Initial display should show current Australian Eastern Standard Time. b) Power on your PC Description Pressing this button will display menu options;...
  • Page 11 Connecting to the V85 Configuration Page on your PC Open your Web browser and enter the IP address of the V85 [found in Step c)] in the Ad- dress Bar. You will see the following login window. Type “admin” for both Username and Password and click Enter.

  • Page 12: Step 3: Configuring Your Voip Account Details

    To do this, open the DOS prompt (Start ► Run ► cmd) and execute the command ‘ping [V85 IP address]’. If you receive a ping reply from the V85, the PC and the V85 are able to communicate with each other. If you recieve a time out or error message from your PC, there is a problem with the network configuration of your PC.
  • Page 13 STUN Server Port: RTP Packet Interval: Port Forwarding: In the following example the V85 uses 676485 as its VoIP phone number to register on SIP proxy server at “fwd.pulver.com” and uses STUN to traverse the router NAT Firewall function. V85 Desktop VoIP Phone User Guide...

  • Page 14: Step 4: Reboot The V85

    Keep a copy of your configuration settings handy in case you need to re-enter them later. Step 4: Reboot the V85 To reboot your V85, click “System” and select “Reboot”. Click OK to confirm. The whole reboot procedure takes about one minute. DO NOT turn off power during the re-boot procedure.

  • Page 15: Step 5: Checking Your V85 Status

    When the V85 completes the reboot, you should see a message in your V85 LCD similar to that shown as below. If you see this kind of message and note that the V85 shows correct time (Australian EST), it means configuration is successful and your V85 is ready to use.

  • Page 16: Chapter 4: Configuring Your V85 Via The Keypad

    Chapter 4: Configuring your V85 via the Keypad The user-friendly design of the V85 series IP Phone enables most configuration tasks to be made through the keypad if desired. Advanced settings may be entered through Web interface, mentioned above and described in detail in Chapter 5.

  • Page 17: Summary Of Key Functions And Displays

    ◄ UP Key ► DOWN Key - IN VOL+ +OUT VOL SPEAKER HOLD V85 Desktop VoIP Phone User Guide YML772 Rev1 Description The red light blinks on-off when there is an incoming call. Displays menu and status indicators. When navigating the IP Phone’s Main Menu, this key is used to scroll up through menu items.
  • Page 18 When the IP phone is ‘off the hook’ and this key is pressed, the phone will dial the last dialed number. V85 Desktop VoIP Phone User Guide YML772 Rev1...
  • Page 19 For example, to input the letter “b”, you would press the button “1” three times. This is similar mobile phone SMS functionality. V85 Desktop VoIP Phone User Guide YML772 Rev1 Description Users are able to store up to 50 phone numbers by pressing the “PhoneBook”...

  • Page 20: Further Network Configuration Options

    Further Network Configuration Options A ‘typical’ network configuration has been described above. If a different network configuration is required, the following section will show how to set the IP address of the V85 through the keypad to match your network requirements.

  • Page 21: Network Settings Verification

    Network Settings Verification Once you complete network settings, restart your V85. Then you should be able to check your V85 network settings. To check V85 IP address, please follow the steps below: MENU ► View ► Network Value ► IP Address You can use V85 keypad PING utility to check whether V85 has Internet access: MENU ►...
  • Page 22 Set the port number of outbound proxy server Set the RTP packet interval. Leave as default. Allows use of Port Forwarding method to let the V85 traverse a NAT/Firewall; enter the public IP address of your router in “NAT WAN IP Address” option.

  • Page 23: Keypad "View" Operation

    Network settings MENU ► View ► Network Value ► IP Address Here you can check current V85 IP address, network mask, default router and DNS server address. Depending on settings under the Configure ► Network submenu, the IP Phone may get its IP address through PPPoE, DHCP, or static settings.

  • Page 24: Busy Forward

    Call Forward Configuration The V85 IP Phone supports three different kinds of call forward function: Immediate Forward, Busy Forward and No Answer Forward. They can be selected in Configure► Forward mode menu. Immediate Forward MENU ► Configure ► Forward Mode ► (Yes/No) Immediate Under the “Forward Mode”...

  • Page 25: Chapter 5: V85 Web-Based Configuration

    Chapter 5: V85 Web-based Configuration Web Login Open your Web browser (IE or Netscape) and enter the IP address of the V85 in its address bar. You will see the login window. Enter the default username “admin” and password “admin”, and then press the “enter” to go to the home configuration page of the V85 as shown below.

  • Page 26: V85 Network Menu

    V85 is operating. These are: Dynamic IP (Default) which is the configuration used in most typical environments; PPPoE which enables the V85 to establish a direct link with an ISP or VoIP service provider; and Static IP with the corresponding fields setting the parameters to operate in this mode.

  • Page 27: Sip Configuration

    By clicking on the “SIP” icon on the left banner, the following page will display to allow you to set all the SIP-related configurations. The following picture shows you an example, in which the V85 use 676485 as its VoIP phone number to register on SIP proxy server at “fwd.pulver.com” and use STUN to traverse your router NAT/Firewall.
  • Page 28 Port Forwarding feature. Appendix D provides you with an example of how to use this Port Forwarding feature. Call Forward Mode The V85 IP Phone supports three different kinds of call forward function: Immediate Forward, Busy Forward and No Answer Forward. Field...
  • Page 29 VoIP Service Provider or NetComm Technical Support. Reg. Expire RTP Port Note: The real port range that V85 uses for RTP packets is from specified base port to base port+6. For example, if base port is 16384, then real range is 16384 ~ 16390. Codec...

  • Page 30: Phone Configuration

    Adjust the transmitting (outgoing) voice volume. Adjust the ring type(ring pattern) of an incoming call. The V85 will detect if the user is talking or not, and avoid sending voice packets when the user is silent to minimize bandwidth requirements.

  • Page 31: System Configuration

    By clicking on the “System” icon on the left banner, the following page will display to allow you to set all system-related configurations. On this page, you can perform V85 firmware upgrades, change username/password for the web login and keypad password, and reboot the V85.

  • Page 32: Chapter 6: Call Handling

    Call Forward The V85 IP Phone supports three different kinds of call forward function: Immediate Forward, Busy Forward and No Answer Forward. Call forward can be set via the web-based configuration or through the keypad.
  • Page 33 Configuring Call Forward using Web Configuration Logon to the V85 Web-based Configuration screens and click on the “SIP” icon in the left banner. Go to the Call Forward section and select the function you wish to enable. Field Immediate Forward Note: When the “immediate forward”...

  • Page 34: Consultation Transfer

    555-5555 if it is not answered for 10 seconds. Call Transfer V85 supports two types of call transfer function. They are blind transfer and consultant transfer. Blind Transfer With a blind transfer, users transfer the caller / callee to a third party without informing the third party who is transferring the call.

  • Page 35: Call Hold

    Call Hold During a call pressing HOLD once will invoke the V85 “consultant transfer” state; a dial tone will be heard. In this state call transfer can be initiated. Press HOLD again to enter the V85 “Hold” state; a “call hold tone” will be heard.

  • Page 36: Appendix A: V85 Keypad Configuration Menu Structure

    Appendix A: V85 Keypad Configuration Menu Structure Figure A-1 Continue on following page … V85 Desktop VoIP Phone User Guide YML772 Rev1...
  • Page 37 Figure A-2 Continued on following page … V85 Desktop VoIP Phone User Guide YML772 Rev1...
  • Page 38 Figure A-3 Continue on following page … V85 Desktop VoIP Phone User Guide YML772 Rev1...
  • Page 39 Figure A-4 V85 Desktop VoIP Phone User Guide YML772 Rev1...

  • Page 40: Appendix B: V85 Status And Error Messages

    Date Time Indicates V85 is working OK, is registered on a SIP proxy server and ready for outgoing/incoming calls. The number inside brackets () is the IP phone number. V85 will only operate in Peer-to-Peer Call mode. In this mode, if you want to make a call you need dial the remote party’s IP...

  • Page 41: Appendix C: Setting Your Computer's Ip Address

    If the list includes Internet Protocol (TCP/IP), then the protocol has already been enabled. Skip to step 10. 5. If Internet Protocol (TCP/IP) does not display as an installed component, click Add… V85 Desktop VoIP Phone User Guide YML772 Rev1...
  • Page 42 9. Follow steps 1 – 3 above. 10. Select the network component labelled TCP/IP, and then click Properties. If you have multiple TCP/IP listings, select the listing associated with your network card or adapter. V85 Desktop VoIP Phone User Guide YML772 Rev1...
  • Page 43 13. Click OK twice to confirm and save your changes. You will be prompted to restart Win- dows. 14. Click Yes. Note: For detailed information regarding the advanced features of this product, please refer to the configuring sections in the NB5 User Guide on the supplied CD-ROM. V85 Desktop VoIP Phone User Guide YML772 Rev1...

  • Page 44: Appendix D: Alternative V85 Connection Types

    D-2) broadband. In these connection types, the Internet access will be dedicated to the V85 which will be assigned a public IP address. In these cases, the V85 cannot share Internet access with other network devices, even with the PC which is directly connected with the V85 via its PC port.

  • Page 45: Examples Of V85 Port-Forwarding Configuration

    Internet interface to the V85 IP address. You need to assign a fixed LAN IP to the V85 before configuring your router. See the Further Network Configuration Options, Static IP Method section in Chapter 4 for details. In the below example, the V85 uses a static LAN IP address 192.168.1.144...
  • Page 46 In this example, the user configured the V85 to send SIP messages from port 5999 and RTP packets from port 20000, which are same port numbers configured in NB620W. Note: The V85 needs a range UDP ports (RTP base port to RTP base port+6);...

  • Page 47: Appendix E: Summary Of Key Features And Hardware

    Easily verify V85 Internet connection using Ping utility from keypad. System status display on the LCD panel • Easy to diagnose if the V85 is working normally and monitor the system status (network status, registering status) from the LCD panel display. •...

  • Page 48: Hardware Specifications

    Output: +7V DC, 800mA 8 Ohm/0.2 Watt speaker for speakerphone operation 19cm (W) x 23cm (D) x 9cm (H) 870g 32 - 104°F (0 – 40°C) 10%-95% (non-condensing) C tick and N367 V85 Desktop VoIP Phone User Guide YML772 Rev1...

  • Page 49: Appendix F: Glossary Of Network And Voip Terms

    Broadcast V85 Desktop VoIP Phone User Guide YML772 Rev1 A designation for the type of wiring used by Ethernet networks with a data rate of 10 Mbps. Also known as Category 3 (CAT 3) wiring. See also data rate, Ethernet.
  • Page 50 The most commonly installed computer network technology, usually using twisted pair wiring. Ethernet data rates are 10 Mbps and 100 Mbps. See also BASE-T,100BASE-T, twisted pair. To screen out selected types of data, based on filtering rules. V85 Desktop VoIP Phone User Guide YML772 Rev1...
  • Page 51 HTTP ICMP IGMP V85 Desktop VoIP Phone User Guide YML772 Rev1 Filtering can be applied in one direction (upstream or down stream), or in both directions. A rule that specifies what kinds of data a routing device will accept and/or reject.
  • Page 52 Network data rates are often expressed in Mbps In splitterless deployments, a microfilter is a device that removes the data frequencies in the DSL signal, so that telephone users do not experience interference (noise) from the data signals. Microfilter types include in-line (installs between phone and jack) and wall- mount (telephone jack with built-in microfilter).
  • Page 53 PPPoA PPPoE protocol remote V85 Desktop VoIP Phone User Guide YML772 Rev1 A group of computers that are connected together, allowing them to communicate with each other and share resources, such as software, files, etc. A network can be small, such as a LAN, or very large, such as the Internet.
  • Page 54 There are two versions of RIP: version and version II. Registered Jack Standard-11 The standard plug used to connect telephones, fax machines, modems, etc. to a telephone jack. It is a 6-pin connector usually containing four wires. Registered Jack Standard-45 The 8-pin plug used in transmitting data over phone lines.
  • Page 55 TFTP Twisted pair upstream Web browser V85 Desktop VoIP Phone User Guide YML772 Rev1 while IP is responsible for delivering the packets from source to destination. When TCP and IP are bundled with higher-level applications such as HTTP, FTP, Telnet, etc., TCP/IP refers to this whole suite of protocols.
  • Page 56 See also hyperlink, web page. World Wide Web Also called (the) Web. Collective term for all web sites anywhere in the world that can be accessed via the Internet. V85 Desktop VoIP Phone User Guide YML772 Rev1...

  • Page 57: Appendix G: Cable Information

    If you are unsure about which cable to use or which socket to connect it to, please refer to the hardware installation section in this manual. If you are still not sure about cable connections, please contact a professional computer technician or NetComm for further advice. RJ-45 Network Ports RJ-45 Network Ports can connect any networking devices that use a standard LAN interface, such as a Hub/Switch Hub or Router.

  • Page 58: Straight And Crossover Cable Configuration

    Straight-Through Cabling Cross-Over Cabling Note: To prevent loss of signal, make sure that the length of any twisted-pair connection does not exceed 100 metres. Figure 3 Wire Becomes Figure 4 Wire Becomes V85 Desktop VoIP Phone User Guide YML772 Rev1...

  • Page 59: Appendix H: Registration And Warranty Information

    NetComm. Failure to do so may cause damage to this product, fire or result in personal injury.

  • Page 60: Product Warranty

    The warranty is automatically voided if: 1. You, or someone else, use the product, or attempts to use it, other than as specified by NetComm; 2. The fault or defect in your product is the result of a voltage surge subjected to the product either by the way of power supply or communication line, whether caused by thunderstorm activity or any other cause(s);...

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