Trouble-Shooting Guide - Whitfield quest Owner's Manual And Operating Instructions

Trouble Shooting
WARNING: Unplug stove from wall outlet before performing service work!
PROBLEM
Fire burns with a lazy orange
flame. Pellets build up in the
grate and soot forms on the
window.
Fire goes out or stove shuts
down automatically
CAUSE(S)
There is insufficient
combustion air.
The hopper is empty
Pellets are not feeding.
The high limit temperature
switch has tripped.
33
SOLUTIONS
Remove any clinkers or ash from the
bottom of the grate that might be
obstructing the primary air passages
(between the rods).
Change to a better grade of fuel if
necessary.
Check that the damper has been
opened enough for the amount of
fuel feed.
Check that the heat exchange tubes
are not coated with ash.
Clean internal exhaust ducts.
Check gasket seal around the firebox
door (and ash pan areas on the free-
standing stove). Use a thin strip of
paper, 1 in. wide, open the door and
close it on the paper strip. A slight
friction should be felt when the paper
strip is pulled. Repeat this process at
various locations around the door
gasket. Replace the door gasket
if necessary.
Check for blockage in the air inlet
duct or exhaust pipe. Clean as
necessary; empty the ash pan.
Close ash slide plates.
Have your Whitfield dealer check
your combustion blower.
Refill hopper.
See (Pellets will not feed) below.
Allow stove to cool for 1 hour and re-
light. If the stove has been operating
at a medium to high burn rate and the
convection fan has been turned down
"LOW" then the fan should be