Troubleshooting; Technical Support - Eicon Networks Diva 2440 Quick Start Manual

Setup Instructions (continued)
Step 3: Complete the Internet Wizard
All parameters should be specified by your ADSL provider. See
'Account Information' on page 3 for more information.
From the main menu, click 'Internet Wizard'.
1.
'Internet
Wizard'
link
This first page of the Internet Wizard displays the detected
2.
VPI/VCI settings for your ADSL connection.
If the default settings are incorrect, click the 'Internet Wizard -
Step 1 (Advanced)' link to edit the settings. Otherwise, click the
'Next' button to continue.
In Step 2 of the wizard, you are presented with 'encapsulation'
3.
and 'connection type' settings. Normally, these settings are
detected automatically, and you should only have one option for
each.
Click the 'Next' button to continue.
Step 3 in the wizard will differ depending on the connection type
4.
specified in Step 2.
• If you are using a connection-oriented type ('PPP over
Ethernet' or 'PPP over ATM'), you will be asked to enter your
username and password.
• If you are using an always-on connection type ('IP over
ATM'), you will be asked for your IP and DNS addresses.
These settings should have been supplied to you by your ADSL
provider.
Click the 'Finish' button to complete the setup wizard. You may
now surf the Internet!
If an error is reported, see 'Troubleshooting' on page 5.

Troubleshooting

When troubleshooting, examine the state of the ADSL light (
the front panel of the Diva 2440.
If the ADSL light is glowing continuously (is not blinking),
a connection to the ADSL network has been established.
This means Internet access is possible. Try the following:
• Restart your computer and try accessing the Internet again.
• Verify that your setup information has been entered correctly as
described in 'Step 2: Enter Account Information' on page 4.
• Verify that the TCP/IP settings for your Ethernet card are set to
acquire an IP address dynamically from a DHCP server. Consult
the documentation that came with your operating system for
information on verifying TCP/IP settings.
• Verify that your Web browser is configured to use the local LAN,
and is not configured to use a proxy server. See the readme file
(located in the 'doc' folder on the Diva CD-ROM) for
instructions.
If the ADSL light blinks continuously or stays off, Internet access
is not possible – the Diva 2440 is unable to establish a connection
with the ADSL network. Try the following:
• Check that your cables are connected properly.
• Verify that you have not connected a microfilter between the
Diva 2440 and a telephone wall outlet.
• Disconnect the power cable from the Diva 2440, wait a few
seconds, then reconnect the cable.
If the ADSL light continues to blink or stays off, contact your ADSL
service provider.

Technical Support

For technical support, visit our web site at:
http://www.eicon.com/support
For other contact information, visit:
http://www.eicon.com/support/contact.asp
For service, contact your Eicon Networks supplier.
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