Napoleon PT600RB-INFRARE User Manual page 11

Problem
Burners burn with yellow
flame, accompanied by the
smell of gas.
Flames lift away from
burner, accompanied by the
smell of gas, and possibly
difficulties in lighting.
Burner will not light with the
igniter, but will light with a
match.
Humming regulator.
Burners will not crosslight
each other.
"Paint" appears to be
peeling inside lid or hood.
Burner output on "high"
setting is too low.
(Rumbling noise and
fluttering blue flame at
burner surface.)
Infrared burner flashes
back (during operation the
burner abruptly makes a
loud "whoosh" sound,
followed by a continuous
blow-torch type sound and
grows dim.)
Possible Causes
Possible spider web or other
debris, or improper air shutter
adjustment.
Improper air shutter adjustment.
Dead battery / or installed
incorrectly.
Loose electrode wire.
Wrong replacement igniter.
Improper gap at electrode tip.
Lifting flames on burner.
Normal occurence on hot days.
Plugged ports along back of
burner.
Grease build up on inside
surfaces.
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs in venturi tube, or
other foreign matter.
Cracked ceramic tile.
Propane regulator in "low flow"
state.
Ceramic tiles overloaded with
grease drippings and build-up,
ports are clogged.
Burner overheated due to
inadequate ventilation (too much
grill surface covered by griddle or
pan.)
Cracked ceramic tile.
Leaking gasket surrounding the
ceramic tile, or a weld failure in
the burner housing.
Solution
Thoroughly clean burner by removing. See general
maintenance instructions. Open air shutter slightly
according to combustion air adjustment instructions.
Close air shutter slightly according to combustion air
adjustment instructions.
Replace with heavy duty 'AAA' battery. Install with positive
terminal down.
Check that electrode wire is firmly pushed onto the
terminal on the back of the igniter.
One spark systems must use a one spark igniter.
Ensure that the collector box is tight, and the gap between
the electrode end and the collector box is between 1/8 - 3/
16". The gap can be adjusted by bending the box in or out.
Close air shutter slightly - see previous problem
This is not a defect. It is caused by internal vibrations in
the regulator, and does not affect the performance or safety
of the gas grill. Humming regulators will not be replaced.
Clean burner ports. See burner maintenance instructions.
This is not a defect. The finish on the lid and hood is
porcelain, and will not peel. The peeling is caused by
hardened grease, which dries into paint-like shards, that
will flake off. Regular cleaning will prevent this. See
cleaning instructions.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
Order replacement burner from your Authorized Napoleon
dealer.
Ensure lighting procedure is followed carefully. All gas
grill valves must be in the off position when the tank valve
is turned on. Turn tank on slowly to allow pressure to
equalize. See lighting instructions.
Turn burner off and allow to cool for at least two minutes.
Relight burner and burn on high for at least five minutes or
until the ceramic tiles are evenly glowing red.
Ensure that no more than 75% of the grill surface is
covered by objects or accessories. Turn burner off and
allow to cool for at least two minutes, then relight.
Allow burner to cool and inspect very closely for cracks. If
any cracks are found, contact your authorized Napoleon
dealer for ordering a replacement burner assembly.
Contact your authorized Napoleon dealer for instructions
on ordering a replacement burner assembly.
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