Customer Service; Troubleshooting - Haier HRT18R1APW User Manual

TROUBLESHOOTING

PROBLEM
Freezer door pops Normal if freezer door closes afterwards on
open when closing its own
the refrigerator
If freezer doesn't close on its own after
door
popping open, adjust the leveling legs
Door does not Refrigerator isn't level
close properly
Something is obstructing door closure
Vibration or Refrigerator is not resting firmly on floor
rattling
No ice produced Not all models come with an ice maker
Refrigerator is not plugged in
Ice maker control arm is up (OFF position)
Ice maker is not plugged into electrical socket
at rear of freezer compartment
Water supply is turned off or disconnected
Water valve is not connected to refrigerator
wiring harness
Water tubing connection(s) loose
Slow ice Refrigerator is set to a warm setting
production
Water tubing is leaking or kinked
Water leak in Fill tube is not aligned into fill cup on rear of
freezer ice maker
compartment
Water leak under Water tubing on rear of refrigerator is leaking Check tubing on rear of refrigerator
refrigerator
Water valve is leaking

CUSTOMER SERVICE

IMPORTANT
DO NOT RETURN THIS PRODUCT TO THE STORE
If you have a problem with this product, please contact the
Haier Customer Satisfaction Center at 1-877-337-3639.
DATED PROOF OF PURCHASE, MODEL # AND SERIAL #
REQUIRED FOR WARRANTY SERVICE
POSSIBLE CAUSES(S)
PAGE 13 ● TROUBLESHOOTING & WARRANTY
SOLUTION
This indicates a good seal if freezer door
closes on it own
See leveling legs feature instructions in
Installing Your Refrigerator section
See leveling leg feature instructions in
Installing Your Refrigerator section
Check for and remove obstructions
See leveling leg feature instructions in
Installing Your Refrigerator section
Plug refrigerator into power source
Lower ice maker control arm
Plug ice maker into socket in rear of freezer
compartment
Check that water supply line is connected to
water valve and turned on
Disconnect refrigerator from power source,
remove rear access cover, plug valve into
wiring harness in bottom, rear compartment
Check connections on rear of unit
Adjust to a colder setting
Check tubing on rear of unit for leaks or
kinks
Adjust tube to direct water into fill cup on
rear of ice maker
Disconnect refrigerator for power supply,
remove rear compartment cover, then
check water connections on water valve
CUSTOMER
SERVICE
SERVICE DU
CENTRE DE
REPARATION
A LA CLIENTELE
SERVICIO
AL CLIENTE
Hotline
1-877-337-3639