Primera RX900e User Manual
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Primera RX900e User Manual

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280711-511287
User's Manual
© 2011 All rights reserved
For the most recent version of this manual please visit
http://www.primera.eu/manuals.html

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Summary of Contents for Primera RX900e

  • Page 1 280711-511287 User's Manual © 2011 All rights reserved For the most recent version of this manual please visit http://www.primera.eu/manuals.html...

  • Page 3: Table Of Contents

    Table of Contents Section 1: Getting Started ................1 A. Choosing a Good Location ..............1 B. Unpacking and Inspection..............2 C. Identifying the Parts ................3 D. Computer Specifications ..............5 Section 2: Label Stock..................6 A. Label and Roll Specifications ............6 B. Installing Label Stock .................9 C.

  • Page 5: Section 1: Getting Started

    Section 1: Getting Started THANK YOU… ...for choosing an RX900e Color RFID Printer. The RX900e Printer will print razor-sharp text and barcodes, vibrant colors, and even stunning photo-realistic photographs directly onto RFID label stock and a variety of other approved media.

  • Page 6: Unpacking And Inspection

    B. UNPACKING AND INSPECTION While unpacking your printer, inspect the carton to ensure that no damage has occurred during shipping. Make sure that all supplied accessories are included with your unit. The following items are included in the supply box: •...

  • Page 7: Identifying The Parts

    C. IDENTIFYING THE PARTS This illustration shows the front of the printer with its control buttons and LED indicator lights. Top Cover Pause LED Pause Button Power LED Load/Feed Button Ink Low LED Unload Button Label Tear Bar The Pause Button pauses the printer AFTER the printing of the current label has finished to allow for loading of label stock and ink cartridge.
  • Page 8 This illustration shows the input ports and power switch found on the rear panel of the printer. USB Port Power Switch Auxilary Port Power Input Port This illustration shows the interior of the printer. Fixed Throat Roll Stop Guide Roll Arm Movable Throat Guide Roll Guide...

  • Page 9: Computer Specifications

    Actual RFID Reader/Writer Position RFID Reader/Writer Position Adjustment Slide Bar RFID Label Antenna Tear Bar D. COMPUTER SPECIFICATIONS Recommended PC Specifications For optimal printing speed you must have a PC with the following recommended specifications: • Pentium Dual Core Processor •...

  • Page 10: Section 2: Label Stock

    A wide variety of label stock can be used in the Printer. Refer to the specifications and settings in the following sections before ordering custom stock from Primera or any stock from another company. Important! Test all custom made label stock with the intended printer before ordering large quantities! Primera will only assume responsibility for custom label stock ordered from Primera.
  • Page 11 For these reasons the weight or thickness of the liner is a variable that can not easily be defined. Primera recommends and uses 40# liner with all label stock. It is important to test all label stock with the intended printer...
  • Page 12 Roll Specifications Label Side Out Roll O.D. Label Stock 3” 6” Core I.D. Core O.D. Note on Label Orientation: If you are using an applicator to apply your labels, be sure to order label stock with the correct orientation for your applicator. For example most applicators will apply the side of the label first, so you will want to print the labels sideways.

  • Page 13: Installing Label Stock

    B. INSTALLING LABEL STOCK The following steps will guide you through loading label stock in your printer: Make sure power is connected and printer is on. 1. Open the Top Cover. Lift Here 2. Lower the Roll Guide and pull it outward to make room for your label stock.
  • Page 14 3. Remove any shipping tape from your label stock roll to ensure that it can unroll freely, making certain that no adhesive portion is exposed. It is important to note that any exposed adhesive surface can attach itself the inner workings of the print mechanism and cause a media jam.
  • Page 15 7. Place the leading edge of the label stock under Label Stock the "label stock" symbols on the Throat Guides. The label stock should be placed far enough into the throat of the printer to correctly position the Movable Throat Guide but not yet into the printer itself.

  • Page 16: Adjusting The Label Stock Tof (Top Of Form) Sensor

    C. ADJUSTING THE LABEL STOCK TOF (TOP OF FORM) SENSOR If you are using label stock other than standard square / rectangular diecut labels such as circular die-cut labels or through-hole stock use the instructions below to adjust the position of the label stock sensor. The sensor can be adjusted using the slide bar on the inside of the printer.
  • Page 17 labels across make sure the sensor corresponds to a place on the stock that has a label and not a vertical gap. The sensor can only be moved a maximum of 2.3 inches from the left side of the printable area. This means that the maximum diameter circular label that can be printed is 4.6 inches.

  • Page 18: Set The Stock Sensor

    2. Go to Start - Programs - Primera Technology - PTStatus. 3. Click on the Alignment Tab (3rd tab from top).

  • Page 19: Set The Output Mode

    2. Go to Start - Programs - Primera Technology - PTStatus. 3. Click on the Alignment Tab (3rd tab from top).
  • Page 20 There are two different output modes: Present labels? - Yes (Default). This setting will cause the printer to feed the last label printed forward so that it and the previously printed labels can be torn off using the tear bar. If no other jobs are sent to the printer within one second after the last label has printed, the last printed label will present for tear off.

  • Page 21: Section 3: Using Rfid

    Antenna Load your RFID label stock according to the instructions print- ed on the inside cover of your RX900e and found in Section 2B. Before you start printing, adjust the slide bar so the Reader/Writer marker is approximately 1/8" (3mm) left or right from center chip of the antenna.
  • Page 22 Select the Writing Test button to start. The RX900e will write to the same label continuously until "Stop Test" is selected. The results of each test will be displayed in PTStatus. During this time you can adjust the Slide Bar if necessary until you receive a successful test.

  • Page 23: Printing And Encoding

    If write failures continue even after adjusting the position of the writer, try adjusting the Antenna Power. First select Stop Test. Now increase or decrease the power using the up and down arrows. Click Set to send the setting to the printer. Try a Writing Test again.

  • Page 24: Other Functions

    C. OTHER FUNCTIONS Batch Reading Test. (Optional) After printing and encoding labels you may run a Batch reading test to verify that each label was encoded successfully. Simply load the printed roll, open the status monitor and choose Batch Reading Test on the RFID tab. Move to next tag.

  • Page 25: Section 4: Ink Cartridges (Status Monitor)

    2. Go to Start - Programs - Primera Technology - PTPStatus Once open, the Status Monitor consist of four tabs that are arranged on the left side of the window.

  • Page 26: Monitoring Ink Levels

    A: MONITORING INK LEVELS Ink levels can be monitored at any time by using the Status Monitor. Immediately after printing starts the Status Monitor will display the ink levels in the lower right corner of your screen. The print status will also be displayed on the top bar. In the example above the label name "Strawberry.lbl"...

  • Page 27: Using The Cost Estimator

    However, you can also access it at any time as long as the printer is turned on and communicating by going to Start - Programs - Primera Technology - PTStatus. Ink cost is automatically and continuously calculated based on the black and color cartridge costs entered.

  • Page 28: Replacing Ink Cartridges/Low Ink Warning

    C. REPLACING INK CARTRIDGES / LOW INK WARNING You can replace cartridges at any time or wait for the Low Ink Warning to prompt you to replace cartridges. Low Ink Warnings occur at the following levels: • 10% - If any cartridge is lower than 10% at the beginning of a job you will be prompted to change that cartridge.
  • Page 29 2. Remove the cartridge by pressing the corresponding colored tab on the back of the printhead. The cartridge will pop up slightly. 3. Remove the cartridge. 4. Locate a new cartridge and remove it from its packaging. Remove the foil outer package and the clear plastic shrink wrap.
  • Page 30 5. Place the new cartridge into its corresponding colored slot. Press down near the back of the cartridge until it clicks into position. Important Note: Make sure the cartridge is securely in place. An improperly positioned cartridge will cause no ink of that color to be printed.

  • Page 31: Section 5: Printing

    Section 5: Printing A. USING NICELABEL Your printer ships with a basic version of Niceware's NiceLabel software. This easy-to-use software is designed to allow you to create full color labels with text and barcodes quickly and sim- ply. The following is a tutorial to guide you through creating and printing a sample label.
  • Page 32 b. Select your printer. This should be the Color Label Printer 900e. Click Finish. 3. Now you will see your label in the Document Window. You can start to design your label using Tools from the Tool Box. First, we will use the Text Tool. a.
  • Page 33 4. Now, insert a barcode. a. Click the Barcode Tool Icon from the Toolbox. You will now have a Barcode Cursor that can be positioned anywhere within the Document Window. Position your cursor in the general area where you wish your barcode to print and click to start entering your barcode information.
  • Page 34 b. The first screen in the Barcode Wizard will allow you to select the type of Barcode you wish to print. You can also enter the data to be used in the barcode. For this we are doing a simple UPC-A barcode. For more information on other types of barcodes, please see Section 3B.
  • Page 35 5. Now insert a Picture. Click on the Picture Tool Icon in the toolbox. You will now see a Graphics Cursor. Drag the cursor to the general area where you wish to place the graphic and click to get an Open dialog box. You will be prompted to browse for graphic files.
  • Page 36 b. There are other tools at your disposal to align the object or add shapes. On the right side of the screen you will see alignment tools so you can align the objects on your label in relation to each other. Select objects by clicking on them or clicking and dragging a "lasso"...

  • Page 37: Creating Barcodes In Nicelabel

    B. CREATING BARCODES IN NICELABEL a. Click the Barcode Tool Icon from the Toolbox. b. You will now have a Barcode Cursor that can be positioned anywhere within the Document Window. Position your cursor in the general area where you wish your barcode to print and click to start entering your barcode information.
  • Page 38 iv. The General Tab allows you to choose the appropriate bar- code type from the Available barcodes: menu. You can choose one- or two-dimensional barcodes. Note that different barcode types have different requirements - some of them only allow numbers to be encoded, while others only allow upper case characters.
  • Page 39 When you change the barcode dimension directly from the screen by moving the drag handle, the changed dimension will also appear in this dialog box. Some of the barcode types also allow the definition of Narrow- to-wide bar ratio. It can only be set from the predefined steps in the pull-down menu - 1:2, 1:3 or 2:5.

  • Page 40: Printing From Other Programs

    C. PRINTING FROM OTHER PROGRAMS Since this printer uses a standard Windows printer driver you can print from any application you would like. There are just a few things to remember that will make it much easier. 1. Set the Page/Label Size in the Driver. NiceLabel auto matically prompts you for the size of the label that you are using.

  • Page 41: Adjusting Print Alignment

    They also prohibit printing to the edge of the sheet. This is to avoid any need for alignment. The RX900e senses the beginning of the label with an optical sensor and is capable of printing to top, bottom, left and right edge.
  • Page 42 Adjust print alignment using the Status Monitor. Go to the Alignment Tab (third tab). Three items can be adjusted here: • Tear off Position. This value adjusts the position of the last label printed after it has been presented for tear off. This only applies if the output mode is set to "Yes"...

  • Page 43: Creating A Full Bleed Print

    You may have to make several adjustments to one or more of these values. After each adjust- ment you can click the Test button to print a small test pattern on the label. This will help you find the proper alignment value. E.

  • Page 44: Printer Driver Settings

    TOF. Decrease the Top of form by 10. This will cause the printer to start printing before the label and ensure a fully printed label. Decrease TOF by 10 Actual Label Stock Size = 2” x 2” Decrease Left Margin Over Bleed Page Size Offset by 12 2.1”...
  • Page 45 To find Driver Settings: Click the Start button, choose Printers and Faxes (XP), Printers (Vista), Devices and Printers (Windows 7). Right-click on the Color Label 900e Icon and select Printing Preferences from the drop-down menu. The preferences screen will appear. NOTE on PC Settings : Most applications allow you to change these same printer driver options from their "Print"...
  • Page 46 Paper Size If you are using NiceLabel, this setting is adjusted during the label setup wizard. If you are using a program other than NiceLabel you will need to set this to the dimensions of your label. Keep in mind that the dimensions are always relative to the width and height of the actual label in the printer.
  • Page 47 Media Type There are multiple media type options which correspond with the various types of label stock sold by Primera. Match this setting to the media installed in the printer to achieve the clos- est color match to the screen. Each of these settings employs a slightly different color table developed specifically for the media type listed.
  • Page 48 Best for Photos mode is best used for photographic images where accurate color reproduction is very essential. Images printed in this mode will look lighter than those printed in Photo mode. Skin tones especially will look more natural in this mode. NOTE: Exact color matching of the printed labels to the screen may never be possible since there are factors that affect this out of the drivers control.

  • Page 49: Section 6: Troubleshooting And Maintenance

    A. SOLVING PRINT ALIGNMENT PROBLEMS Image is Vertically Offset The RX900e decides where to start printing by detecting the start of die-cut label, detecting a black mark on the back or detecting a thru-hole that corresponds to the start of the label.
  • Page 50 3. Insufficient Label Gap Distance. See Section 2A for label specifications. 4. Page Size is Bigger than Label Stock Size. If the page size set in the driver is larger than the actual label stock, ink will be printed on the gaps and the sensor will start looking for a gap too late.

  • Page 51: Solving Print Quality Problems

    the opposite side. This indicates that the page size needs to be increased. Increase the page size through the printer preferences enough to cover the label. B. SOLVING PRINT QUALITY PROBLEMS Many factors can affect the quality of the print. The following are listed in order from most likely to least likely: 1.
  • Page 52 5. Clean the Maintenance Station. Clean the maintenance sta- tion located on the right side of the print area. This includes the rubber cartridge nozzle cap and the plastic squeegee. Under normal use this can become dirty with ink. Clean with rubbing alcohol and a paper towel.

  • Page 53: Color Matching And Design Tips

    Whether you contract your graphic design or do it yourself, these guidelines will help you get the best quality labels out of your RX900e. 1. Image Size/Shape. The image size should correspond with the size of the label you will be printing. Note: If the source image is smaller and must be enlarged to fill the entire label space, this will affect the DPI.
  • Page 54 They could even slow down the print process. 72 DPI Image printed with the RX900e Image File Format. Most graphics are created in a graphic application. Since this graphic application is not usually on...
  • Page 55 There are multiple media type options which correspond with the various types of label stock sold by Primera. Match this setting to the media installed in the printer to achieve the closest color match to the screen. Each of these settings employs a slightly different color table developed specifically for the media type listed.

  • Page 56: Create A Support Report

    D. CREATE A SUPPORT REPORT If you are encountering any problems with you RX900e tech support may ask you to create a Tech Support Report. You can do this from the Status Monitor by clicking the "i" icon and clicking Create Report… A zip file will be create on your desktop.

  • Page 57: Cleaning The Printhead

    Tips: 1. The RX900e will automatically do periodic print head maintenance to keep it ready for printing. However, this will only occur if you leave it plugged in and turned on.

  • Page 58: Replacing The Printhead

    Manual method: 1. Remove the printhead using the instructions in Section 5G. 2. Moisten a lint-free cloth with water. 3. Hold the cloth against the nozzles for three seconds. This will “wick” some additional ink onto the damp cloth. 4. Wipe in one direction only.
  • Page 59 2. Remove all cartridges. Press the release tab at the front of the carriage to release the latch. 3. Remove the printhead. Grasp the printhead near the back as shown in the illustration. Troubleshooting and Maintenance...
  • Page 60 4. Locate a new printhead and place it in the carriage. 5. Close the latch until you hear a click. Troubleshooting and Maintenance...

  • Page 61: Interpreting The Printer's Indicator Lights

    6. Press the Pause and Load/Feed buttons simultaneously to move the print carriage back to normal position. Pause Power Load/ Feed Unload Press Pause + Load/Feed to Start and Finish. 7. Now align the print head as described in Section 5B. H.

  • Page 62: Technical Support

    If you still have difficulty, con- tact the technical support number using one of the methods listed below. Source Location Primera Knowledge Base www.primera.com/knowledgebase.html NiceLabel Software Help files Open the software. Click on the Help Menu - Contents Email Support support@primera.eu...

  • Page 63: Section 7: Technical Specifications

    Windows XP , Vista and Windows 7 Data Interface: USB 2.0; External Control Port Label Design Software: NiceLabel™ SE Primera Edition included. Can also be used with most other popular label design and graphics software programs Electrical Rating: 12VDC, 5.0A...

  • Page 64: Section 8: Notices And Warnings

    Section 8: Notices and Warnings Notices: The information in this document is subject to change without notice. NO WARRANTY OF ANY KIND IS MADE WITH REGARD TO THIS MATERI- AL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. No lia- bility is assumed for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
  • Page 65 For Users in Canada: This digital apparatus does not exceed the Class B limits for radio noise for digital apparatus set out on the Radio Interference Regulations of the Canadian Department of Communications. Le present appareil numerique n'emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la class B prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada.

  • Page 66: Index

    Index Align Printhead ................47 Alignment Tab ................14, 21 Antenna ....................17 Barcode Wizard .................29, 33 Bidirectional ..................44 Black Mark ...................7, 13 Cartridge Utilities Tab............21, 48, 53 Circular Labels.................12 Color Matching ..............43, 48, 49 Continuous Stock ................15 Cost Estimator .................23 Cost Tab ....................21 Die Cut....................14 DPI ..................43, 49, 50 Fixed Throat Guide.................38...
  • Page 67 Print Quality ................42, 47 Printer Driver Settings ..............40 Printhead Aligning..................47 Cleaning ................47, 53 Replacing...................49 Printing.................19, 27, 36 PTStatus..................14, 21 Resolution ..................49, 50 RFID ....................17 Sensor Type ..................15 Sensor Position ................11, 46 Status Monitor .................21 Reflective ..................7, 14 Roll Arm ...................10 Roll Guide ..................9 Roll Specifications.................6, 8 Roll Stop ...................10...
  • Page 68 P/N 511287...

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