Chapter 7: Additional Information; Troubleshooting Guide - True Fitness PS800 Owner's Manual

CHAPTER 7: ADDITIONAL INFORMATION

TROUBLESHOOTING GUIDE:

This troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specifications, error
codes and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suffered by
persons whom rely wholly or in part on any description or statement contained within this manual. Please visit
www.truefitness.com to obtain the most recent version of all manuals and contact the TRUE Service Department at 800-
883-8783 for assistance with troubleshooting and diagnostics.
Malfunction Possible Cause
Unit turned off
Damaged power cord
Power cord not fully seated in
socket
No Power
No power at outlet
Tripped circuit breaker
Damaged power cord
Power cord not fully seated in
socket
Safety e-stop key not fully engaged
Unit resets or
Insufficient power
pauses randomly
Error code is displayed on console
Pinched or loose main
communication cable
No User Present displayed on
screen
Walking belt is Uneven floor
off center
Adjust belt tracking
Walking belt
Adjust belt tension
hesitates or slips
when stepping
Lubricate running belt
Walking belt is rubbing a straddle
cover
Foreign object may be stuck under
Rubbing sound
walking belt
from treadmill
Foreign object may be stuck in
when in
motor compartment
operation
Roller bearings may be damaged
Drive motor may be damaged
Drive belt may be misaligned
Corrective Action
Verify the On/Off switch is at the ON position
Replace power cord
Inspect power connection at the unit and outlet
Using a voltmeter verify power at outlet
The location of the circuit breaker is next to the On/Off
switch. Verify the circuit breaker is not open. If the breaker is
open reset.
Replace power cord
Inspect power connection at the unit and outlet
Re-engage the safety/e-stop key to the console
Verify output voltage from 20A outlet with a voltmeter
Contact TRUE Fitness Customer Service Department
Contact TRUE Fitness Customer Service Department
User weight must be over 90lbs. Verify No User Present
settings in console.
Adjust treadmill with rear leveling feet. See Chapter 5:
Running Belt Alignment
See Chapter 5: Centering the Running Belt
See Chapter 5: Tensioning the Running Belt
See Chapter 5: Treadmill Lubrication
Adjust belt tracking. See Chapter 5: Centering the Running
Belt
Inspect under the unit. Remove and object that may be under
the unit.
Contact TRUE Fitness Customer Service Department
Contact TRUE Fitness Customer Service Department
Contact TRUE Fitness Customer Service Department
Contact TRUE Fitness Customer Service Department
TRUEfitness.com / 800.426.6570 / 636.272.7100 42