Customer Service; Warranty - Thermador T18IW Series Use & Care Manual

en-us

Customer service

Before you call customer service, see the chapter
entitled "Rectifying minor faults yourself".
After checking according to the chapter entitled
"Rectifying minor faults yourself", additional help can be
requested by calling the Thermador Customer
Interaction Center, 1-800-735-4328 (toll-free), from
anywhere in the USA.
In Canada contact your Thermador customer service or
call 1-800-735-4328.
Note down the following information about your fridge-
freezer so that you have it ready and can be better
assisted if you require help or customer service.
Dealer's name:
Address:
Telephone number:
Purchase date:
Model number:
FD Nr.:
Serial number
Type
16

Warranty

The limited warranty from BSH Home Appliances in this
limited product guarantee applies only
to the Thermador fridge-freezers (the "Product") which
you, as first purchaser have bought, if the product: (1)
was purchased for normal (not commercial) use in
the household and was always and exclusively used for
normal household purposes; (2) was purchased as
a new appliance in a shop (not as an exhibit, "as is"
or as a return) and not for resale or for commercial use;
and (3) was purchased in the United States or Canada
and has never left the country in which it was originally
purchased.The warranties listed here apply only
to the first purchaser of the product and are not
transferable.
Remember to return your registration card; although it
is not required for services within the scope of
the warranty, it provides Thermador with the best
means of contacting you in the unlikely event of
a safety warning or a product recall.
Period of validity of the warranty: Thermador
guarantees that the product is free of material and
production faults for a period of 365 days from
the date of purchase.This period starts on the day of
purchase and will not be postponed, suspended,
extended or replaced for any reason. Repair/
replacement as exclusive remedy: During this
warranty period Thermador or one of its authorized
customer service providers will repair your product free
of charge (subject to certain restrictions listed here) if it
turns out that your product has a material or production
fault. If an appropriate number of attempts have been
made to repair your product, Thermador will replace
your product (later models may be made available
to you for an additional fee at the sole discretion of
Thermador). All removed parts and components are
the property of Thermador at its sole discretion. For
the purpose of this warranty all replaced and/or
repaired parts will receive the identity of the original
parts, and this warranty will not be extended with
regard to these parts.