iQ Pet no bark Owner's Manual page 8

us after 30 days from the date of purchase. iQ Pet DOES NOT cover the cost of shipping outside
of the Continental United States. Issues of replacement and refunds on units purchased less than 30
days from an authorized dealer must be addressed to the dealer directly. If the products purchased
from an authorized dealer are after 30 days from the date of purchase, please send the units to iQ
Pet for service and repair. iQ Pet DOES NOT cover the cost of repairs and replacements due to
misuse by the owner or dog, improper maintenance, and/or lost units. Any water damage on the
Water Resistant Handheld Transmitters will not be covered. All replacement costs for either the
transmitter or receiver will be the owner's responsibility. The warranty is void if the unit has been
altered or an unauthorized person has damaged the unit while attempting repair work. The removal
of serial numbers from any iQ Pet products will void the warranty. iQ Pet reserves the right to retain
and discard any parts or accessories that have been found damaged upon replacement and repair.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the "Troubleshooting Guide" in the Owner's Manual
and call customer service at 1-888-81 1-91 1 1, for technical support, before sending it to iQ Pet for Service.
The cost of shipping products under warranty back to iQ Pet is the customer' s responsibility. iQ Pet
is not responsible for units damaged or lost in transition to iQ Pet. iQ Pet is not responsible for loss
of training time or inconvenience while the unit is in for repair work. iQ Pet does not provide loaner
units or any form of compensation during the repair period. A copy of the sales receipt showing the
purchase date may be required before warranty work is initiated. Please include a brief explanation
outlining the problem and include your name, address, city/state/zip code, daytime phone number,
evening phone number, and email address. Or you can visit our website at www.iqpet.com for
a service request form. If the repair costs are not covered under warranty, we will call you for
payment information and authorization. For any questions concerning your iQ Pet products, call us
toll free at 1-888-81 1-91 1 1, M-F 8:30AM - 4:00PM, Pacific Standard Time, or email us at repair@iqpet.
com for specific repair inquiries.
Send repair units to :
iQ Pet / Repairs
22912 Lockness Avenue, Torrance, CA 90501 U.S.A.
Keep batteries away from small children. If a child swallows a battery,
please consult a physician or your local poison control immediately.
by Dogtra Company
22912 Lockness Avenue, Torrance, CA 90501 U.S.A.
Tel 310-534-0101 / Fax 310-534-9111
Toll free 1-888-811-9111 / Email info@iqpet.com
Website www.iqpet.com
Copyright ⓒ 2012 Dogtra Company All rights reserved. (5)
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